Reviews
This profile includes reviews for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromTONY G
Date: 01/10/2024
1 starTONY G
Date: 01/10/2024
HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THIS SO called company. Sad they are allowed to conduct business at all. .
Kimble Recycling & Disposal, Inc.
Date: 01/11/2024
Please reach out to Kimble Customer Service at **************, Ext. **** with your account information so we can look into your issue. I am unable to locate an account for you. We look forward to speaking with you! Thank you for helping us help you!Review fromB. H.
Date: 10/05/2023
1 starB. H.
Date: 10/05/2023
Worst trash company in the area bar NONE, none of my neighbors (who were all smart enough to dump Kimble) have these issues, so their constant excuse "It's the nationwide driver shortage" is just another of their frequent lies. They are virtually always 1 or 2 days late, I have trash cans sitting at my curb half the week because you never know when they will decide to actually do the job you pay them for. The worst is their so called "recycling service", it's supposed to be every two weeks but they only pick it up when they feel like it, usually they just drive by and lie that the can wasn't out, when you call customer service you get nothing but rude excuses. How this horror of a company is still in business is beyond me?Kimble Recycling & Disposal, Inc.
Date: 10/10/2023
Thanks ***** for contacting us. We reviewed your account and see that there has been no communication with Kimble since June 2022 regarding service issues you are stating in the review until October 5, 2023. We have attempted on a couple occasions to contact you regarding the comment without success. We have closed your account and will be removing the Kimble carts as soon as possible. If you have any further questions, please contact Kimble at *************** **** *****B. H.
Date: 10/12/2023
Kimble, you once again astonish with your utter lack of customer service; a customer places a well-deserved negative review on BBB and your response is to close their account out of spite? I can only assume (from the slew of negative reviews here) that the check of mine they cashed last week won't be reimbursed; even though I'm quite upset with Kimble stealing my money, it will be a relief not having to deal with them anymore.Review fromCynthia G
Date: 08/24/2023
1 starCustomer Service is a joke, nice people but no follow through. When a pick up is missed, you are continually told that they will be out the next day but they never show. Unfortunately the City limits our options. Calling them next to log a complaint.Review fromTony I
Date: 08/21/2023
1 starTony I
Date: 08/21/2023
They SUCK that's all I can say period. They never come on the day they suppose to come. The same sorry excuse when you call them (sorry were under staff) there done.Kimble Recycling & Disposal, Inc.
Date: 08/22/2023
We apologize for the delays that you are experiencing. The shortage of drivers continues to be a nationwide issue. We are working continuously to hire and train drivers so our customers will receive the service they expect. We appreciate your patience and understanding during this difficult time. If you have any questions or concerns our Customer Service Team can be reached at *************** **** *****Review fromRichard B
Date: 08/19/2023
1 starRichard B
Date: 08/19/2023
Can't pickup trash on designated day. Unreasonable requirements for trash pickup. Dust must be bagged! I live on a farm we specialize in dust.Kimble Recycling & Disposal, Inc.
Date: 08/22/2023
We apologize for the delays that you are experiencing. The shortage of drivers continues to be a nationwide issue. We are working continuously to hire and train drivers so our customers will receive the service they expect. We appreciate your patience and understanding during this difficult time. If you have any questions or concerns our Customer Service Team can be reached at *************** **** *****Review fromRyan W
Date: 07/28/2023
1 starRyan W
Date: 07/28/2023
They can't seem to pick up the trash on the scheduled day. This is bad for business. See ya Kimble!Kimble Recycling & Disposal, Inc.
Date: 07/31/2023
What is continually a nationwide lack of drivers in the industry, unfortunately routes are delayed. We are continually working on hiring and training drivers to be able to provide the service that our customers expect. We appreciate everyone's patience and understanding during this difficult time.Review fromTammy H
Date: 07/07/2023
2 starsTammy H
Date: 07/07/2023
Our normal pick-up was Tuesday the 4th of July, so it was already delayed by 1 day for the holiday, our trash was put out on Wed. at 4am (have on security cams) but yet here it is Friday at almost 4pm and it is still sitting outside piling up more trash for animals to rip up. They have been called twice!! They had it marked as picked up, it was NOT, we have the camera proof it was out on time, just some lazy driver not wanting to do it and mark it off like we wouldn't say anything or they would try to say it wasn't out on time!! They rescheduled for Thursday, it wasn't picked up then, and here it is Friday after calling for a second time and now talking about doubling up next week!!! NO!!!! We pay for WEEKLY trash pickup not BI-WEEKLY!!! I do not want to store trash for another week and double up!! If they want to do bi-weekly then they better give us 2 hoppers and a cheaper bill!!! We have been customer's for over 23 years (*** and now Kimble), this is by far the worst it has ever been!! I would think if you made a mistake you would make sure someone made a special trip at the end of their shift to pick this trash up, very poor customer service!!Kimble Recycling & Disposal, Inc.
Date: 07/27/2023
We have been in contact with the customer and resolved the situation. We apologize for the delays due to driver shortages but want to assure you that we are working daily on hiring and training the drivers to give the exceptional service you deserve. Thank you for your patience and understanding!Review fromjennifer t
Date: 06/22/2023
1 starAlmost every week we put extra trash cans down with our Kimble trash can and have for over 20 years! On June 2,23 our driver took my extra trash cans. We reported it to Kimble online and after 2 weeks with no response, I called them. I was told Kimble wasn’t responsible for personal cans at the curb. I take that to mean if they would run over them or damage them in someway, they weren’t responsible, when the driver physically takes our trash cans, who should be responsible? Your rep called me back after speaking with dispatch to let me know “ our driver said he didn’t pick up any extra cans” so you basically said he said he didn’t so I guess that meant I was lying. That the trash cans I set at the curb with trash in them just vanished, trash and all! As a company I would expect better than a “not responsible” In the time I have been with you we have spent north of $7000, and you blew me off with a “not responsible!”Review fromAngela M
Date: 06/09/2023
1 starAngela M
Date: 06/09/2023
Terrible! Late! I have 3 30 gallon trash bags in my plan. I usually set out more, sometimes a lot more. They charge extra, which is fine. This time, they were a day late and I had extra trash and they only took the 3 30 gallon bags and left the rest. Then I had a mess to clean up! When I call the told me to call ahead next time but I’ve been doing this for years. They are terrible!Kimble Recycling & Disposal, Inc.
Date: 06/13/2023
We have reached out to the customer and explained other options that will best fit her needs. The customer is going to review and let us know. If there are any other questions or concerns please contact us direct at ************, Ext. ****. Thank you for being a valued customer!Review fromEUGENE W
Date: 12/28/2022
1 starEUGENE W
Date: 12/28/2022
Kimble has not picked up my trash for 4 weeks I have no where to put more. I understand the weather may have negative view of the service but a month with of trash still here is too much. have run out of storage / cans. I am charged extra for you to come up drive way rather than me puttig it on curb. beeen that way since we started with you. I FEEL YOU OWE ME A MONTH'S WORTH OF SERVICE THERE ARE NOW 3 FULL TRASH CAN FULL. NOT AT ALL SATISFIED. PLEASE LET KEITH KNOW. I SOLD HIM FORD RATOR PICKUP TRUCKS
HELP!!!!!Kimble Recycling & Disposal, Inc.
Date: 12/30/2022
We have been in touch with Mr. **** and confirmed they were serviced. If there are any further questions / concerns please contact us direct at *************** **** ****. We value you as a Kimble Customer and look forward to servicing you in the future.
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