Reviews
This profile includes reviews for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLori S
Date: 11/11/2022
1 starLori S
Date: 11/11/2022
I was told I was getting a one-year agreement and had one mailed. The signed one, sent by my representative Ashley ******* indicated 3 years. The pickup is sketchy at best. Sometimes they pick up once a month. Sometimes every 3-4 weeks. I have told them this puts them in breach of contract and I wanted service discontinued. I cannot get ANYONE at the company, including Ashley *******, to call back despite many emails and phone messages.
DO NOT USE KIMBLE FOR YOUR SMALL BUSINESS! I will be filing a breach of contact lawsuit against them.
Kimble Recycling & Disposal, Inc.
Date: 11/23/2022
A representative has been in contact and feel a resolution has been made. Please contact Kimble Customer Service at **************, Ext. **** with any further questions or concerns.Review fromDinah C
Date: 11/08/2022
1 starDinah C
Date: 11/08/2022
Late. We usually don't mind a day or so, but what prompts this is 2 weeks ago they came 9 hrs early. We didn't have trash out. I called and was told nothing they could do. Last week 1 day late, this week 2 days later so far. How in the world did they came do early that week??!!??Kimble Recycling & Disposal, Inc.
Date: 11/09/2022
We apologize for the delays that you have been experiencing. Kimble is working diligently to get staffing increased so that you will have a steady driver on your route. We appreciate your patience and understanding during this difficult time. Please continue to place your trash to the curb by 4:00a Thursday morning. If you should have any further questions please contact our Customer Service Team at *************** **** ***** Thank you for being a valued customer of Kimble!Review fromMarilyn R
Date: 08/31/2022
1 starMarilyn R
Date: 08/31/2022
I pay 57.00 per month for trash service, Kimbel never picks it up, I call and ask why, they say later today, they picked up everyone's on my street, they say can't be, it's scheduled for later today, I say NO everyone else got picked up today, they tell me no it was not, why would I lie, I hate Kimble and am looking for another trash service, I hate my money being taken for nothing! Unlike Kimble, I work hard fory money and do not like giving it awayKimble Recycling & Disposal, Inc.
Date: 10/27/2022
We apologize for the delays you have experienced and Kimble is working diligently on fixing these issues. Like others in our industry, we continue to struggle during what has become a nationwide driver shortage. It has been extremely difficult to hire the drivers required to collect the exceptionally large volumes of waste, recycling, and yard waste. We appreciate your patience during this difficult time. If we can be of any further service, please contact our Customer Service Team at **************, Ext. ****. Thank youReview fromJenn H
Date: 07/27/2022
1 starJenn H
Date: 07/27/2022
This is gonna be like all the rest of the reviews but I gotta put it on here. I don't care how many people recommend Kimble for trash service, whatever you do, do NOT hire them. They are awful. They never pick up on time, I've been skipped several times, and never been late with a payment. I don't know why they're so short staffed, if it's because of covid, or people just don't want to work, like everywhere else, or if it's the fact that maybe they dont treat their employees well, but it's unexcusable. They need to fix the issue. I get more mad the more reviews I read. They do not prorate when you cancel service, customer service is rude and they never even apologize. When they get a bad review, their response always seems automated. I don't know if they're getting too big for their britches or what the deal is, but do not hire them. There are plenty of other waste removal services that would be happy to have your business. Hire the "moms and pops", you'll be glad you did.Kimble Recycling & Disposal, Inc.
Date: 07/30/2022
Thank you ****, for passing this information along to us. We are sorry to hear of the recent experience with Kimble Companies. In a review of your account, it appears you may have talked to one of our Customer Service Representatives and she explained the driver shortages is what is causing your route delays. Like others in our industry, we continue to struggle during what has become a nationwide driver shortage. It has been extremely difficult to hire the drivers required to collect the exceptionally large volumes of waste, recycling, and yard waste. We are diligently working to increase staffing levels to resume the on-time service that our customers deserve. Team members are working diligently to service all of the waste and recycling needs and we appreciate the continued sacrifices our dedicated team is making. Thank you for being a valued Kimble customer !Review fromWENDY W
Date: 07/26/2022
1 starWENDY W
Date: 07/26/2022
If you are looking for a new trash service DO NOT USE KIMBLE. Several times they have either picked up the neighbors trash and not ours or not either one of ours. I have made several calls and even spoke to the manager last week. Our trash is STILL sitting at the end for the driveway going on day 9. Today I called back since I had not heard back from any of the 3 people I spoke with last week. After holding for 15 mins then speaking to a customer service representative whom clearly did not apologize or even seem like she wanted to be there today. I told them to come get my can as we have terminated our service and our new can will be delivered Monday. I understand that these companies are short staffed but for one their customer service is unacceptable and when you pay for a service and it is not being done, you have a right to be frustrated. I also see this is a trend...................sorry to all of those who are in my shoes, or were!!!Kimble Recycling & Disposal, Inc.
Date: 07/27/2022
Thank you ***** for your information. We are sorry to hear of your recent experience and your dissatisfaction with Kimble Recycling & Disposal, Inc. We apologize for any inconveniences. Unfortunately due to staffing we are not able to go back for locations that were reported as not out on your original collection day. However, it does look as though your services were provided on July 26th. If you have any further questions please contact us direct at *************** **** ****. Thank you for being a valued customer of Kimble!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.