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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 227 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the Email I sent to [email protected] on 4/8/2024 at 12:47 p.m. EST when I arrived back home.

      I went through drive through Wendy's on Route 58 in Riverhead, NY at around 12:08 p.m. EST on Monday, 4/8/2024. Incident physical assault happened at 12:10 pm by a woman in 50 s or 60 s , brownish hair, raspy "cigarette" type voice, tattoo with CHARLES on inner Right forearm. She was taking orders through microphone. A tall gray haired man in his 60's or maybe early 70's was right there being aggressively nasty trying to take photo of my face with his phone...

      All I did was make a light comment about why she was charging me 10 or 11 cents for a honey mustard dipping sauce she got INSTANTLY defensive WELL WE HAVE TO PAY FOR THEM..I just mentioned wow this is happening everywhere..don't know exactly what she said..but drove up waited for the one car in front to finish...took out my card...and I said again..you don't have to be so argumentative..I'm just making light of this..it just escalated in words she closed that door on my hand with card in it..

      Not happy...with Wendy's hiring a physically assaulting employee/employees.

    • Initial Complaint

      Date:04/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Ordered Wendy’s On April 2nd, 2024 Through The Wendy’s Mobile App At 3:25 PM I Drove To Wendy’s And My Order Was Not Being Made At All When I Received My Order Almost And Hour After I Ordered I Left Because Of The Long Waiting Times Even Though I Ordered 20 Minutes Before I Got There When I Got Home I Checked My Food And Everything Was Incorrect The Burgers, Nuggets, Fries And The Drinks Too, I Called The Restaurant And The Manager Told Me That She Would Get In Touch With The District Manager And Give Me A Call Back I Never Received One, On April 5th I Called To Speak With The Manager And She Told Me The District Manager Wouldn’t Answer The Phone And When He Finally Did The Only Compensation I Could Receive Is To Get The Burgers Fixed Because I Didn’t Return To The Store Even Though I Waited An Hour For My Order And I Live 20 Minutes Away Also She Never Told Me To Come Back To The Store On April 2nd

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have had an order we never placed for over a week charging us 2x what we should have paid for the meal.
      I have called and waited over 30 mins to corporate 2x now with no result. Also messaged online and was told they would be back with me. That was last week. This is ridiculous

    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon while picking up a order in your 2554 I-20 grand prairie Texas location an your store supervisor Mr.****** told me I couldn't redeem my offers and he was the rudest person I ever talked to. I don't know how Wendy's customer service is supposed to act but I know it's not like that especially as a SUPERVISOR. I am writing my complaint while waiting for a order an I've seen multiple people receive orders after me now so he is deliberately delaying my order.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number *********, transaction on 2/21/24, $20.55 spent. I placed an order that failed the online processing system, and had to place a second order to get my food. Immediately called headquarters and got an open case. After being promised a timely call from the district manager to resolve the issue, nothing has happened over six weeks later. I'm inclined to believe the issue is being swept under the rug, and Wendy's has $20 they haven't earned.

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got charged 3 times extra with my debit card at least.every time I use my card to get food on the morning. And I do have my online banking on the phone. I went back to them each time. And I spoke to the manager. Also I called the company customer service. Nothing got solved. On my strong belief it’s a scam. And fraud. Thanks a lot.

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got me and my 5 year old daughter Wendy's yesterday she 6 nuggets and fries I had a baconator combo. My daughter felt sick first she threw up at 1am. I got up the next day feeling sick I had diarrhea 3x and threw up and it was their food they gave us food poisoning. And when I tried to call them they did not pick up. This establishment has gotten very bad I don't think the workers are actually working or paying attention to what they are feeding the customers. I want to sue this has never ever happened me and my child has never gotten sick from them

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to order food on the Wendy's app on 3/30/24. The order would not go through. I attempted to delete the order and then enter the order again. It still did not work. Then, I get multiple order processed notices. I tried to cancel the orders and that did not work. My credit card was billed three times and I did not get any food, nor could I cancel the orders. I went to the restaurant and they refused to help. The manager was too busy sitting in the dining room talking to friends to do anything but wave me away, saying that she can't fix anything on the app. I attempted to contact customer service, engage with chat, and on social media. No response. So, no food, three charges on my credit card and no food.

    • Initial Complaint

      Date:03/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed online order and upon receiving order which was incorrect could not get adjustment by store cause it was ordered via app?

    • Initial Complaint

      Date:03/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wendy's has an app. They won't let you delete your information unless you call them or send email to an account that is misconfigured and bounces all mail. I want my personal information deleted.

    The Wendy's Company Headquarters & Corporately Owned Locations is NOT a BBB Accredited Business.

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