Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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• 

  The Wendy's Company Headquarters & Corporately Owned Locations

  1 Dave Thomas Blvd Dublin, OH 43017-5452

• 

  The Wendy's Company Headquarters & Corporately Owned Locations

  2020 N High St Columbus, OH 43201-1187

• 

  Wendy's Restaurants of Canada Inc.

  130 Hollywood S Rd Kelowna, BC V1X 3S9

• 

  Wendy's Restaurant - Victoria

  776 Bay St Victoria, BC V8T 5E4

• 

  Wendy's Restaurant - Victoria

  1800 Old Island Hwy Victoria, BC V9B 1J2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online order system does not work. I have contacted corporate multiple times in the past 2 weeks and have yet to receive any response from the store manager, district, manager, or any one from the company. This issue is only at this location. I would like to have this issue addressed as soon as possible.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online delivery order through the Wendy’s app around 1 am after about 20 minutes my order still wasn’t there and when I tried to track it stated it would be delivered at 1042 am… I tried calling the help nun which was useless and the store and DoorDash who was delivering the order. They stated that the delivery time I had r I was 1042 am which I know I didn’t but whatever at least I’d have Wendy’s for breakfast… but then at 11am when it still wasn’t there I went to track it only to find out my order had been cancelled and I was never issued a refund. Now it’s been well over a week and no one answers their help number.. I’m on it right now and have been on hold for almost an hour, on the live chat on the app it just says I’m first in line but still nothing… I just want my 40 bucks back this is ridiculous.. I will never order from the app ever again and if I don’t get my refund I’ll have no problem never going to Wendy’s again just out of principle.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday (Nov 19 2023) at Wendy's on 714 3rd Ave in New York, NY has defrauded us of our money. Wendy's has collected from us from a kiosk which took our money, under false pretenses, funds for an order with decaffeinated coffee. However, this Wendy's did not in fact have any decaffeinated coffee. They instead handed to us caffeinated coffee. It goes without saying that patients of TMJD or certain vascular compressions may suffer symptoms upon consuming such coffee. We will clarify that this Wendy's did inform us that they has defrauded us and informed us that they are giving us caffeinated coffee, but this does not change the fact that Wendy's has committed fraud. They also did not give us a receipt in an effort to intimidate us from combating their fraud. Please furnish to us the identity of the most in-charge employee/manager at this location who permitted funds to be taken in by the business knowing that the stock of decaffeinated coffee has been depleted, so that we can take other actions on them. Additionally, we are owed a check for a refund of the coffee that was ordered.

• Initial Complaint

  Date:11/19/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19th I placed order# 818957182 total $32.83 using the Wendy's APP the order was late food was cold and missing items. The order was missing 1 Large frosty, 1 Large combo meal food was cold and was given food I did not order. I first called Wendy's location spoke to the manager ****** or ***** and with no apology was told they cant do anything and to call Doordash. I then called Doordash customer service since Wendy's app uses Doordash drivers. Doordash customer service then called the Wendy's location that made my order spoke to the Manager ***** or ****** and told them to go ahead and remake the order and that they are sending a new driver. The new driver texted me saying that he or she had been waiting for 30 minutes and they didn't even start my order and he or she asked me to call Doordash again. I called Doordash CS and told him they haven't even started my new order so the driver decided to leave a new driver needed to be assigned. Doordash CS assigned a new driver then this new driver called me saying that Wendy's is refusing to make the order and was told that he is the 3rd person to pick this up. Wendy's management ****** or ***** and associates while laughing said they would not do the order and I know this as I was listening on the phone. I heard from one of the Wendy's workers I quote "Im not making this order I dont get paid enough" with laughter following. The Doordash driver was of course getting upset and confused then finally after 2 hours I got my order delivered. The Doordash driver told me they really didn't want to cooperate and they seemed amused. I would like to bring this attention to Wendy's managing district for my order. These are the type of employees that make customers not return and give Wendy's a bad reputation. I grew up going to Wendy's with my grandfather so has a special place in my heart but I will not be going to any location in my area for a while anyways. Wendy's 1706 W Fairfield Dr, Pensacola, FL 32501.

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing a mobile order well before the store closing and my husband's credit card being simultaneously charged, we drove to the restaurant to pick up the order. The store hours stated that the location was open for another 30 minutes, all lights were on and 2-3 employees were on site. However, when we got to the speaker an employee said "we're closed". Explaining that we had successfully placed a mobile order and paid for it, they reiterated, rudely, "we're closed" and said it was not their problem. Concerned, since we had already paid for the order and had not received any kind of communication that it was unable to be fulfilled, we asked what to do and were told "oh well, you'll have to cancel it". They refused to serve us or make the order. We contacted customer service via their website and did not receive a response so we contacted via telephone and that also did not resolve our issue. In fact, the situation became much worse. The representative did not so much as offer an apology for the experience and said he would have to escalate the complaint and we'd have to wait to be contacted. When asked to speak with a supervisor, we were placed on hold then abruptly hung up on after being told it will take 7-15 business days to receive a refund for the money that was taken out of our account, and nothing provided for it. We finally sent an email to which we did receive a response from the business. However, they do not seem willing to refund the charges to the original form of payment. Instead, they added an offer to the mobile order account which must be used within 30 days. Our issue is that we never should have been charged for this and would like an immediate refund to the credit card used in the transaction. Our order number was ********* and the reference number from customer service is Wendy's Case # ********.

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 27th2023 between 6pm and 7pm we went to Wendy's in Virginia Beach VA 23464. I circled around to insure the clearance listed on the sign was enough to clean my Ford Transit Van. After ordering I heard the roof drag so proceeded cautiously and under the 9ft pole it tore into the top of the van, damage was done I shifted to avoid further damage but it was to late. I went to the window for my food and told her that was not a 9ft clearance, I was told I dont have the signs I just work hear. Coming home and seeing the damage I reached out to customer service and posted on social media with no return calls to resolve this issue and correct the damaged cause by their stores damaged signs.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10/18/23
  
  Amount Paid: $28.56
  
  My wife and I went through a drive thru at a local Wendy’s restaurant. Upon returning home with our dinner, I discovered a long human hair in my sandwich. I was incredibly distraught and upset so I called the Wendy’s corporate phone number to report my issue. I have called three separate times and I receive three separate answers, one of them, including telling me that a refund is processing, but it has been almost a month and I have yet to receive my full refund. I am incredibly upset and disappointed in the lack of customer service in Wendy’s and I would like my full refund.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to make a purchase in their mobile app on 11/8/2023. It kept freaking out and saying it couldn't process my order. Didn't realize that each time it failed it was also putting a pending charge onto my payment method. MC ending in ****. But it did and here we are 6 days later and as you can see the charges are still pending. I want my money.

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food on the Wendys mobile app in mud July. When I arrived to the restaurant they were closed. I've contacted Wendy's at least 20 times over the past 4 months. They told me every time that I had called it would be 7-10 business days before I receive the refund. Still have not received it. Customer service people are rude and hang up and are refusing to refund me for service I didn't receive.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/02/23 at approximately 10:20PM EST, I placed an order on Wendy’s Mobile app for a combo and a frosty in place of the drink, to be picked up at Wendy’s store 12047 (receipt *********). The amount was $10.06. When I got to the window I was informed that they were out of frosties and offered another option. I no longer drink sodas or juice and I already had water. I asked to just be charged for the sandwich and the fries and was told that they didn’t know how to do this, but to place the order again. I asked them to refund the first order and I would just place a new order without a drink and was told there was no way to do this. I asked for the manager and was informed by the guy at the window that he was the manager. I asked for the store manager or general manager’s info and was informed that he does not know who that is. After going back and forth, I left the restaurant with NO REFUND AND NO FOOD. I got home and pulled up the app to locate some type of contact information for assistance. In the process of doing this, I went back to the order screen which I noticed had a cancel order link at the bottom. I clicked on it, only to receive an error message that the order could not be cancelled because it had already been processed. Wendy’s took my money and rendered NO GOODS. I contacted corporate the following morning and spoke with ******, who advised that the store is responsible for refunds not corporate. He told me the District manager would contact me, but wouldn’t even give me the name of said manager. At this point, I never got my food and they ended up charging my card. THIS IS THEFT. Prior to this, I was a frequent flyer of Wendy’s but going forward, I will no longer be supporting their business.