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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 227 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 30, 2023 accidentally placed an order at the wrong location and made several attempts to reach out to customer service and was on hold well over 20 minutes and tried filling out their online form but their website is not recognizing the restaurant number. Just requesting a refund. Thank you.

      Customer Answer

      Date: 11/08/2023

      The full legal name is ****** ****** a.k.a **** on the app profile. Thank you 

    • Initial Complaint

      Date:10/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Wendy's located at 1535 NE 181st Portland, Or 97230 on 10/29/23 at around 9:45pm. I had a coupon, so I asked a question about the coupon. They had two people on the mic a male and female, and they both answered at the same time. I asked if only one could speak so I could understand. I then asked for a chicken sandwich. I asked if Lettuce and tomato came on the sandwich the lady said NO, so I asked what comes on it, and she said Lettuce and Tomato, and I said I just asked you that and you said NO, but nevertheless I placed my order. I get to the window, and there is an older lady at the window collecting payment, she then begins to tell me how chicken sandwich and burger is not the same. I advise to her I am aware of that, and I don't need her to talk to me like I am stupid, I know the difference. She said then kept trying to tell me the difference, and I told her I have a Master's degree I know what a chicken sandwich is, she apparently took exception to that. I only said it because I was tired of her talking to me like I was stupid. She was like well you can take your master degree to Applebee's, and get out of her line. I got my CC from her she then called me a *****, and flipped me off with both fingers. I get to the window to pick up my food. I asked to speak to manager, and the lady that just called me a ***** is in the background cussing and calling me names. The manager blamed me, and the manager said just take your money back, she then snatched my receipt and gave me my money. I asked for the corporate name the manager said they are not part of corporate, and slammed the window in my face. I tried to ask the other workers their names, they lady at the window said her name was ******, then she was like I guess who knows, and she slammed the window closed. I think it is horrible they way I was treated, and they don't care cause it seems like they wont get in trouble or addressed, but it need to be addressed. They were horrible!

    • Initial Complaint

      Date:10/26/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order chocolate Frosty not pumpkin doesn't even sound the same
      I order bacconator jalapenos poppers not fries with salt and red pepper
      They called my name ******* my name is ****** I'm a female shows there that he wasn't paying attention or he was being mean or someone was.a few days ago I went there 15 begote closing time they told me closed I had to go home walk home couldn't go threw drive threw i had 15 mins

    • Initial Complaint

      Date:10/11/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First and foremost I would like to say that I've been coming to this location in Chesterfield Missouri for the better part of 5 years. That ends yesterday 23 October 2024

      I went in there today to order a number eight with no tortilla chips and instead of the burger to substitute it with a spicy chicken.
      The attendant at the time told me that they cannot do that and I mentioned that I have done it before and then she called me a FOOL. I will not be returning to this location.

      Not that it would matter but I am going to also inform my friends and family of this little incident today that an employee likes to call patrons "FOOLS".

      THE MANAGER LADY THAT WAS THERE Yesterday 10 October 2023 ABOUT 1:50 P.M. HAS ALWAYS BEEN NOTHING MORE THAN DELIGHTFUL ?? and The guy with the goatee as well

      Business Response

      Date: 10/25/2023

      From: ******** ******** ***** *** ******* ********** * ****** ***** ***************************************
      Date: Wed, Oct 25, 2023 at 9:58 AM
      Subject: Wendy's Customer Care [ ref:!00D370PbrE.!500Ho01ISJzU:

      Dear Better,

      Thank you for contacting Wendy's Customer Care and for sharing your recent Wendy’s experience. At Wendy's, we strive to delight every customer. And when your experience falls short of that, we are committed to making it right.

      Unfortunately, we’re having trouble locating the restaurant you visited based on the information you provided. If you could share the city, state as well as an approximate address (intersection, close-by landmark, etc.), that would be helpful. If you have a receipt, the restaurant number is listed on the top of the receipt. Please also include the date and time of your visit.

      We look forward to hearing from you at your earliest convenience. Thanks for reaching out and for being a Wendy’s customer!

      Regards,

      ******

      The Wendy's Company
      ref ]
      To: ************************************* ***************************************

      Customer Answer

      Date: 10/25/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20727389



      I am rejecting this response because: 

      The restaurant is in Chesterfield Missouri and the date and time is the same date and time that I made the complaint to the better Business bureau so tell them to do some work and get their **** together



      Regards,



      ****** ******

    • Initial Complaint

      Date:10/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a horrible experience with undercooked food slow staff and incorrect order wasted ~$20. Emailed customer service at Wendy’s initially 9/18. As of 10/10 I still haven’t heard back and the restaurant marked it as “resolved” despite never contacting me.

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially made a purchase using one credit card on the amount of $40 to add to their Digital Account in the Wendy's Mobile App. It couldn't process the amount and failed, so I attempted 2 more times with the same credit. It failed all 3 times. Since it wasn't going through, I decided to try a different credit card as I thought it could be the first card that wasn't working. I tried just once with the second credit card and it also couldn't process the amount of $40. By now, I've tried 4 times, each $40 transaction totalling to $160. 2 days later I check my credit card transactions and I see the $120 charge (3 x $40) on one credit card and $40 charge (1 x $40) on the other credit card. I called Wendy's customer service and the agent said he couldn't see anything. I need this matter escalated and the charges reversed and the funds back to both of my credit cards.

      Customer Answer

      Date: 10/06/2023

      Full name is **** ******.

    • Initial Complaint

      Date:10/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I when to this business today and went through the drive thru and I asked for a number 2 combo which said $9.59 & a chili, jbc on the board I get to the window and they changed the price to $10.99 they are making profit off certain individuals using tactics to be bias to charge people of color more money its very unfortunate I had to when going to get something to eat experience this

    • Initial Complaint

      Date:09/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 27, 2023 order number ********** Location Wendys Store #505 1016 W Main Street Branford, CT 06405 Order came up to $22.74
      Staff manager that was present was very rude and staff who gave me my order provided me wrong size for Frosty tried talking to present manager she was very dismissive. I can't talk to you right now we are extermely busy. I called the customer service when I left out. I talked to Woo and was told that I would get a credit in the amount of $22.74 on my Wendys account. I should go to other location on 15 Boston Post Rd and get my refund in person. I attempted and the refund never occured. I called back several times in September was told I was going to get a call back but never did. I'm getting the run aorund from this business on something that they told me that they were going to do for me on a recorded line. I was given the wrong frosty size I paid the upcharge for the larger cup of Medium but only got a junior size.

    • Initial Complaint

      Date:09/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My children and I had eaten at Wendy’s yesterday at 5 PM. We ordered the seven dollar biggie bags two of them. We all shared and all of us woke up at midnight puking and profusely having diarrhea. I held my kids out of school today because they are both sick and I am still dealing with digestive issues i.e. cramps, and massive diarrhea.
      This is a major concern since this is the second time it’s happened this year!!

    • Initial Complaint

      Date:09/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/17/23 at 946 pm I went through the drive through and I ordered one large chicken nugget meal, it’s usually $12.66. They charged me for the wrong meal, they charged me $37.19 instead. I didn’t realize it until the next morning when I got a notification from my bank. I called the store and they refused to help me. They made a mistake and won’t refund me. I ordered and received one meal, that’s it and instead I was charged for a different order with multiple meals that I never received. I want a refund for the difference of what I order and received and what I was charged for.

      Attached are photos of what I ordered and received and a photo of what they charged me for.

    The Wendy's Company Headquarters & Corporately Owned Locations is NOT a BBB Accredited Business.

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