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Business Profile

Urgent Care Clinic

Walk In Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Walk In Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Walk In Urgent Care has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Walk In Urgent Care

      7081 Palmer Ct Dublin, OH 43017-7976

    • Walk In Urgent Care

      175 Edgefield Blvd Marion, OH 43302-7821

    • Walk In Urgent Care

      211 Edgefield Blvd Marion, OH 43302-5801

    • Walk In Urgent Care

      1480 Grandview Ave Columbus, OH 43212-2862

    • Walk In Urgent Care

      5801 Tamarack Blvd Columbus, OH 43229-3747

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On 2/2/2021 I went into Greater Toledo Urgent Care Walk in Clinic as I was not feeling well, and it was during the time the Covid Pandemic was in effect, so I wanted to be tested to be sure I did not have COVID. The clinic did both a rapid test, and a 3-day test on me. I tested for COVID at my own free will because of the pandemic and having symptoms of COVID I wanted to make sure I did not have it.

      Today is 9/3/2022, I received a bill in the mail for the first time showing I owe them 84.00 past due! It shows they billed my insurance at the time Paramount, and this test is 100% covered by Paramount as it was Presidential Law that anyone testing for COVID at will is 100% covered by their insurance, there was no charge to the patient. I tried three times calling the number on the bill, they have employees at the billing office that do not speak nor understand English well.

      I called Paramount spoke to Sandy, she pulled the bill she said the reason it was not covered was because this lab used the incorrect billing code the billing code they used was the code for " other viral diseases" NOT the coding for "COVID-19" which has a specific code, "other viral diseases" code is for swine flu, standard flu, strep throat NOT COVID and this is why they were not paid the $84.00. Sandy said they had to contact Paramount provider inquiry at: ###-###-#### inform them this was for COVID19 testing and they used the wrong billing code, put the proper code for COVID19 Rebill and it will be paid 100% in full.

      The billing office pulled the bill as did paramount both parties stated this was for a COVID19 TEST and I have attached proof this is for the COVID 19 TEST Done on me, yet they aren't billing it with the code for COVID instead they used a general virus disease code NOT the Right code for COVID19.

      This is the 1st bill I ever got 1.5 years later, I called they won't answer and will put it to collection illegally for their error of using the WRONG BILLING CODE!

      Business Response

      Date: 10/27/2022

      Hi, *********, tried to reach you several times. Just wanted to let you know that the above mentioned complaint # ********, has been resolved., and the patient has been informed accordingly and his been BILL has been waived.

      and the patient has been informed by our billing department.

      If you have any questions., please call me back.

       

      *** **** ****

      Asst: Billiing Manager,

      ###-###-####

    Walk In Urgent Care is NOT a BBB Accredited Business.

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