Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway, LLC

  PO Box 1500 Springfield, OH 45501

• 

  Speedway, LLC

  900 Scott Dr Piqua, OH 45356

• 

  Speedway, LLC

  535 Kenmore St. Tonawanda, NY 14223

• 

  Speedway, LLC

  2150 George Urban Blvd Depew, NY 14043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello-i recently went to the local speedway store in racine, Wi and wanted to purchase a 1000.00 dollar gift card to earn 20K bonus points.the store was out of the yellow gift cards so manager named marti told me to purchase blue fuel gift card to earn them. i did and got home and the points were not there.contact customer care manager named jason subitted case custsup2465112 to have them added though the case -case assigned to person name dana ****** she denied it i escalated to her manager ***** he denied it.he said i should earn a small discount on each gallon of gas when using the fuel card and i did not on the two purcahses i made with it so far and contact store gm of location and she had no idea why the disscount was not happening and why i did not get points so other only options is to file a complaint.i need a person in that handles better business complaints to contact me asap about this situation to rectify it

  Business Response

  Date: 08/19/2024

  To whom it may concern,

  Good afternoon. A letter was mailed and emailed to the customer letting him know the claim he called in on 8/14/24 was denied. Below is a copy of the email and letter sent to the customer via USPS on 8/14/24. After further review of the customer's account for the new complaint that he added when reaching out to the BBB claiming he did not receive a fuel discount when using his Blue Fuel gift card. It was found that the customer did receive a total of .11 cents off per gallon on each fuel transaction for using his Speedway Rewards Membership card and the Blue Fuel Only gift card. Our decision is final.

   

  Kind Regards,

  **** ****** *Speedway Customer Service
  *** ******** ****** ***** ** *****
  'Phone: ************ |*Email: ********************
  

   

   

  August 14, 2024
  
  
  
  ***** ********
  **** * **** **
  ******* ** *****
  
  SpeedwayCase #:CUSTSUP*******
  
  Hello *****,
  
  Thank you for contacting us regarding our store located in Racine, WI.
  
  We have conducted a thorough investigation of this incident and after reviewing the information available to us, we respectfully deny the claim. Speedway gift cards are not redeemable or refundable for cash or credit. Our records show that 10,450 points were added to your Speedy Rewards card by the Customer Care Supervisor who assisted you with this claim. Please feel free to redeem them at any one of our brand outlets.
  
  Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
  
  Kind Regards,
  
  
  
  **** ******
  Customer Care Specialist

   

  Customer Answer

  Date: 08/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:this is not true-i spoke to **** ****** manager name ***** few days ago and he was not helpful. i would like to escalate this claim to whoever the direct manager is for ***** to dicuss this concern with that person and have that person contact me by email or phone 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 08/20/2024

  Dear BBB,

  Good Morning.  Mr. ******** has spoken to several corporate supervisors and the store supervisor and the promotion was explained to him many times.  As stated in the previous reply, Speedway is denying the request by Mr. ******** but a good faith gesture, Speedway did add 10,450 Speedy Rewards points to his Speedy Rewards account.  

  Thank you and have a wonderful afternoon,

  ***** *****

  Speedway Customer Care Supervisor 

   

  Customer Answer

  Date: 08/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:***** *****- PLEASE HAVE YOUR DIRECT MANAGER CALL ME AT 262-221-3669 OR EMAIL ME AT *************@*********

  OR HAVE THE PERSON WHO IS HIGHEST UP IN THE REWARDS DEPT CONTACT ME 

  EVERYTHING YOU HAVE TOLD ME IS FALSE-I HAVE NO RECEIVED ANY KIND OF DISOUCUNT FOR USING FULEL CARD YOU COULD NOT EXPALIN IT TO ME ON PHONE WHEN I SPO,KE TO YOU HOW TO GET THE DISCOUNT AND ALSO WHEN I ASKED SEVERAL STORES REPS IN STORE THEY COULD NOT EPXLAIN IT TO ME .

  I WANT TO ESCLCLATE THIS TO YOUR DIRECT MANAGER OTHERWISE I WOULD LIKE THE REMAINING BALANCE I HAVE ON TWO SPEEDWAY GIFTS CARDS THAT ARE LOADED TO MY APP ZEROOEED OUT AND A CHECK SENT TO ME BY MAIL FOR THE BALANCE AND I WANT TO HAVE NOTHING TO DO WITH SPEEDWAY AFTER THAT IS COMPLETED AND I WANT TO GO REEDEEM MY REWARDS IN PERSON AT A STORE AND CLOSE MY REARD SACCOUNT

  PLEASE ADVISE
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me when it was supposed to be a refund. The employee was playing on his phone. Very rude and unprofessional.

  Business Response

  Date: 08/22/2024

  I called the customer to get more information about his experience and the pending charge. I explained I will be investigating the pending charge. 

  Customer Answer

  Date: 08/22/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8.14.24 I went to speedway to get gas at the location on **** * **** ** ********* I had $30 left to my account to get gas for the remainder of the week. I go in as I know they put holds on your card of $175 if you use the outside to pay. I get to the register and the clerk states the transaction was declined speedway placed a hold on my card for $30 which I am sure thy tried to do the $175 . I am now having to call into work because I have no gas and no money. I am a single mother I'm missing out on $120 for the day I might even have to be 2days I have no help no family in this state this has been just horrible there should be no reason to put a hold on funds when you go into the store had I known I would have taken the money out and paid in cash. Deceptive practices, as there would be no increase in my purchase as the clerk states the amount needed I can't get more gas unless I go in and pay again so it is beyond unnecessary.

  Business Response

  Date: 08/15/2024

  I reached out to the customer to first apologize for the inconvenience of not being able to receive fuel and having to miss work. While trying to investigate the transaction, the customer told me her bank already released her funds. I compensated her 10,450 points as a good faith gesture and the customer was happy.

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stopped to get gas for $3.399 on 8/12/2024 at Speedway in Huber Heights on **** **** ***** Store# *******.
  I inserted my credit card and did my normal proceedings of no car wash and unleaded gas. After fueling I noticed my total was $71.00. I received 15.439 gallons. I took a picture of the pump as the receipt would not print and went inside to address the issue of overcharging my card and requested a refund of my overpayment. I was told this has never happened and they could give me $5 cash and a Speedway drink. I Laughed and asked for a manager who told me the same thing and if I wanted to call Speedway I could. I tried to call the number he gave me at Speedway-they were closed. It was 5:49pm on a Monday. I asked for his manager which he replied wasn't at work until the next morning so I could leave my name and number and they would reach out to me about the issue. No one reached out. I informed them they were stealing money from people and I just happened to pick up on it. They said I paid for premium gas but I told them I did not push the premium button and to pull up the cameras and look. My picture is lit up for Unleaded gas. Again I informed them they were stealing from people and he again offered me $5 and a Speedway drink. My total for gas should have been $52.48 so I had an overpayment of $18.52.
  I feel like Speedway is scamming and I just happened to catch them. I could have been offered a gas card with the amount I overpayed but instead was told the couldn't adjust my credit card or give me anything more than $5 cash and a Speedway drink.
  I will NEVER stop at that Speedway in Huber Heights off I-70 again.
  All I wanted was the price adjusted to the correct amount.

  Business Response

  Date: 08/16/2024

  Called cust about the claim issue, She stated that she doesnt understand why they could not properly resolve the matter there at the store that same day. I informed her that a claim had been filed in our office to address this issue and the way that it was handled and that I would like to send her a $20 gc for the inconvenience and resolution. Cust was happy with this. She then provided her address, thanked me and ended the call.
  
  Custs address:
  **** ** ** ***
  ******** ** *****
  
  

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : 08/10/2024
  
  Time of day : 6:49pm
  
  I went to the Speedway gas station to get some gas. I went inside the store and told the cashier I wanted $20 on pump number 3. She told me the card reader was ready and to swipe, insert or tap my card. I did and the card reader said the transaction didn’t go through due to insufficient funds. Before I went to the store, I had $29.47 on my Cash App card. Speedway took All of my money and I didn’t receive or purchase anything because of them doing so. I called Cash App and they said because it’s a pending hold or transaction, that it will take 5 to 7 business days for me to get my money back. When I called Speedways corporate office number, they basically said the same thing but that’s not fair at all!!! They shouldn’t get to keep my money for that long of time because it didn’t take 5 to 7 days for them to take it and I didn’t receive anything for my money!!! The cashier stated to me that there was no record of the transaction in her system, that it had been cancelled. There was no transaction to cancel. Never again will I purchase anything from this store but I do want my money back.

  Business Response

  Date: 08/15/2024

  I was able to research the transaction with the information available in the complaint. I then called the customer to let her know what happened during the transaction to cause this and how Speedway can help. Unfortunately, the process of releasing the hold does fall on the bank but I awarded her Speedy Rewards account enough points for a $25 Cash and Merch gift card as an apology so she is able to get fuel.

  Customer Answer

  Date: 08/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get big gulps a lot, but I chose to get a slurpie and although all the cups were clearly marked $1.39, I was charged $1.99 plus tax for the same cup. When I asked the cashier I was told the price of the cup changed depending on what was in it. There is no sign at all that states slurpies are more than soda's, the cups only have one price on them but they charge you more when you get to the register. It's bait and switch, which is illegal. They also refused to cash out a $500 instant ticket that I bought there, they said they never do, even though the law is clear and they must pay out all tickets up to $599. I'm disabled and had to walk a half mile to different store to cash in my ticket, it was a small mom and pop store and they cashed it without hesitation. Speedway also makes you use part of your winnings on more tickets or other items if they don't have enough cash. I'm notifying the lottery commission.

  Business Response

  Date: 08/21/2024

  I called the customer and created a complaint.  I explained to her that the store employees are required to drop money into the safe if they have more than a certain amount in the drawer, but that they are supposed to offer her a money order if her lottery winnings are more than what they have in the drawer.  She said they do not do that.  I will be letting the district manager know this.  In addition, I called the store in question and confirmed that a large Slurpee is $1.99 plus tax, totaling $2.12, and a large Big Gulp fountain drink in the same size cup is 99¢ plus tax, totaling $1.07, with a Speedy Rewards card.  The customer has been charged correctly for the Slurpees she has purchased.  As a courtesy, I will be sending the customer a $5.00 Speedy Cash gift card that she can redeem at the store.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cashed my paycheck got 290 went to speedway on 21st in Newark Ohio gave it to the lady up front to put on my cash app account so that I could pay my bills and she put down that I only gave her 147 dollars I hadn't noticed until I went out to my coworkers truck after noticing I went back in and explained what happened to the lady she then proceeded to be rude and hostile towards me saying that she counted it in front of me already and that if I wanted to do something about it I'd have to wait until her shift ended but wouldn't tell me when that was and then said it was because she's too busy to count her drawer I got upset and proceeded to leave hoping to find away to get my money back.

  Business Response

  Date: 08/09/2024

  Speedway claim # ************** filed for this issue.  Tried to call the customer, but his phone number provided in the complaint is coming back as being disconnected.  

  I then sent an email to the customer, asking that he please contact me, so I can further assist him with resolving this issue. 

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to speedway at your south ******** ******** location zip code ***** on July 28th around 5pm. They had candy there that was 25 cents each and I got charged full price and the cashier didn't give me a receipt so I couldn't even say this is wrong. I paid for my drinks separately and I got $20 in gas. I'm never buying candy at your locations ever because this didn't happen the first time this is the second time at a different location that I got screwed over by your employees and your products. $6.19 I got charged instead of 75 cents is a big difference and with everything going up this is uncalled for. Now I did get a receipt after I got gas and it says merch $6.19 and gas $20 and I paid $7 and some change on my drinks. I always go to speedway for my gas and drinks but if this keeps continuing I will avoid you guys completely and go somewhere else. No one wants to give us customers a receipt and I wasn't even thinking until I got home but this shouldn't be happening either. I included my receipts I got from the self checkout but I got the other receipt from the pump but I have pictures of the candy and the sticker which was facing up so the cashier can see it and it's bright orange. I was trying to screenshot on my speedway app and it doesn't let you it shows a black screen too when I tried.

  Business Response

  Date: 08/14/2024

  I have opened a claim for this customer and have added points to her Speedy Rewards account that can be redeemed for a $10.00 Speedy Cash gift card that can be spent on fuel or merchandise in any Speedway store.

  Customer Answer

  Date: 08/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17 I went to my normal speedway and payed tried to pay for gas. I had about $19 on my chime card so I asked for 18 in gas. That transaction was declined. So I had them do $17 that transaction also declined but when I got home I had been charged $17.14 today is 7/22 and my money has not been returned. For clarification I did not pay at the pump. I was in store the whole time.

  Business Response

  Date: 07/23/2024

  Using the details provided, I researched this transaction and confirmed what the customer was seeing. I then called the customer and to be the charge released as it should and that the customer didn't have any other issues I could help with. They did say the hold has since released and they did not need anything more from Speedway.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buy your gasoline anywhere else but Speedway !
  
  I have just been subjected to the biggest scam I have yet to encounter. On July 8, 2024, I stopped at the Speedway at **** ********** *** *** *********** **** to purchase gasoline. When this Speedway location was constructed more than 25 years ago I was given a Speedy Rewards Membership Card. This card entitled the consumer to redeemable points based on gasoline and product purchases. In my ensuing years I have chosen to travel to this next town location rather than my hometown gasoline providers to purchase thousands of dollars of gasoline to accumulate points. I have accumulated upwards of $50 in free gasoline, which I have never collected. It was my intention to purchase $20 worth of gasoline using my Speedy Rewards points and have this amount deducted from my total points accrued. I presented my Membership Card to the sales clerk. The clerk scanned my card and said I did not have enough points for any gasoline, not even enough for a discounted price. I said that was wrong - I had purchased gasoline for 25 years and had never redeemed for anything. I had at least $50. The clerk said it shows that I had activated my card in 2022. Yes, it had been re-activated and the total points applied by staff at corporate headquarters at that time. That is how I know I have at least $50 in rewards. I asked the clerk to check with them, to which she just shrugged her arms. I phoned corporate headquarters to state my case. I spoke to a lying young lady who jumbled up her answer to what sounded like I had 36,000 points. I stated the clerk had said I had not enough points. I said that I wanted to have someone at corporate to phone the salesclerk and chastise her for not giving me my just rewards. She lied when she said she would look into it and call me back. It has been 4 days and no return call. Therefore, I request BBB intervention to uphold my right to at least $50 Speedy Rewards. Thank you for your attention to this matter.

  Business Response

  Date: 07/15/2024

  Good Afternoon, 

  I have reached out to the customer and we have resolved the complaint and I am sending him a gift card for the inconvenience. Customer was very satisfied that I reached out to him personally to handle this complaint. Customer stated that he will continue to shop at Speedway. 

  Thank you. 

  Customer Answer

  Date: 07/15/2024

  I was contacted by a representative from Speedway. Upon her investigation into my complaint, she did find that I had 36,000 points accrued in my Speedy Rewards Membership Card account. This would entitle me to $25.00 free gasoline. Although, not the $50.00 I assumed after 25 plus years purchasing gasoline with Rewards card use, it did confirm that I should have been granted the free gasoline that I requested on that date. I accepted the 36,000 point figure. The representative apologized for the denial of my card use for free gasoline and stated she would send a $25,00 gift card for my trouble. This would not affect my accrued points and these would remain for further use.  Therefore, altogether I have received $50 with gift card and $25.00 confirmed available points. In addition, she will contact the Speedway store and deal with the clerk's lack of professionalism for my denied transaction. All are acceptable by me and satisfactorily settles my complaint. I thank Speedway representative Heather for her kind attention to this matter and Speedway for its effeciency to immediately handle and correct legitament errors. All companies should be this efficient. Thank you to the BBB for your contribution to see that my complaint was acted upon. I did not get anywhere with my own attempt contacting Speedway. Your help is greatly appreciated. My complaint is hereby dismissed.