Gas Station
Speedway, LLCHeadquarters
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Complaints
This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to speedway to get my 30 lb propane tank filled and the guy filled it and I thought it felt really light putting it back in my truck but I went in and paid for it I gave the guy $100 bill and she gave me $65 back it should have been $75 so I went back in there and told her and she got really upset with me and I said I just counted it while I was walking towards the door well I don't care you gave me $100 bill and she got really snotty and just told me to have a nice day and a loud annoying voice anyways I got home and weighed the propane tank it only weighed 40 lb it should have been 55 lb I went to another propane dealer they waited and said yes you're 15 lb light of propane so I had them fill it and got a receipt from them showing that it was only half full and I complained to speedway and they just said they passed it on to the manager of the speedway gas station here in Monticello which I have not got any reply from which it does not surprise me so I was wondering if you can help me resolve thisBusiness Response
Date: 04/23/2024
******* *******-*****
Work notes•
2024-04-23 14:45:06
April 23, 2024
****** *****
**** ***** *** **
*********** ** *****
Speedway Case #: CUSTSUP*******
Dear ******,
Thank you for contacting us regarding our store located in Monticello, MN.
Please be assured that the appropriate management personnel have been made aware of this issue, which will be researched further.
We apologize for any inconvenience that this incident may have caused you. I am enclosing a $15.00 gift card which I invite you to redeem at any one of our Speedway locations.
Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
Kind Regards,
******* *******-*****
Customer Satisfaction SpecialistCustomer Answer
Date: 05/03/2024
I just wanted to say thank you again your company is awesome and helping people that need help thanks againInitial Complaint
Date:04/18/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Speeway puts window adds up saying "big gulp" for $1. But when you purchase it they charge you $1.60. Then claim that the one for $1 is the medium only. The "big gulp" is on EVERY size cup. And the flyer does not state a size. I have purchased several of these and get charged $1.60 each time.Business Response
Date: 04/30/2024
To whom it may concern,
I have reached out to the customer via phone and explained this complaint is being further investigated and once a resolution has been found I will call *** ******* to provide an explanation and a resolution.
Thank you,
**** ****** | Customer
Property Damage Specialist
*** ******** ****** ***** ** *****
'Phone: ************ |*Email: ********************Customer Answer
Date: 04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
well I bought a Verizon phone card I got a receipt to put money on my phone and my phone is locked I didn't use the card at all I took it back in the store and they said we can't do anything I threw the receipt at them and walked out I called there corporate office only to be told we have to open an investigation I want my moneyBusiness Response
Date: 04/18/2024
The customer called our office and opened a complaint with us on 4/11/24. I was unable to find a record of this transaction in our system, so I sent the customer a letter on 4/15/24 requesting confirmation of the store location, date, and amount of the transaction. Once I receive a response from him I will investigate the complaint and respond to the customer.Initial Complaint
Date:04/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pumped gas at 2:41pm on 4/10/24 at Noblesville Speedway on Little Chicago Rd {str *******}. I was on pump 11 when my daughter from back seat started screaming that the gas was overflowing. I jumped out of the car with gas splashing everywhere and was able to get the nozzle off. I went inside to alert the cashier who went to speak with the manager {Paige} who seemed unbothered by this situation and told me to call corporate.
I called corporate today at 2:48pm. I spent 18 minutes on the phone. 18 minutes describing every detail down to what I was wearing and my height {the most bizarre thing I have ever heard of}. And then I was assigned a case number {***-****}. They told me they would notify me in 7-14 business days. Notify me? I was overcharged roughly $20 because of a nozzle malfunction and your store manager didn't have the decency to come out and apologize, give the customer a store gift card, and go put an out of order sign on the nozzle until it can be investigated?
I have been pumping gas for 20+ years and have never had a malfunction. I spend on average $5,000 a year at speedway between our cars and your store needs 7-14 days to decide whether they will refund me the $20? That is downright comical.
Please refund me my money and quit wasting more of my time.Business Response
Date: 04/15/2024
Good afternoon,
To whom it may concern,
Please see below the letter that was mailed to the customer along with a $20.00 gift card on 4/12/2024.
Thank you,
**** ****** | Customer
Satisfaction Specialist
*** ******** ****** ***** ** *****
'Phone: ************ |*Email: **********************
**** ******
Work notes•
2024-04-12 09:09:27
April 12, 2024
***** *********
*** *********** ***
************ ** *****
SpeedwayCase #:CUSTSUP*******
Dear *****,
Thank you for contacting us regarding our store located in Noblesville, IN.
Please be assured that the appropriate management personnel have been made aware
of this issue, which will be researched further.
We apologize for any inconvenience that this incident may have caused you. I am enclosing a $20.00 gift card which I invite you to redeem at any one of our Speedway locations.
Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
Kind Regards,
**** ******
Customer Satisfaction SpecialistInitial Complaint
Date:04/09/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4-3-2024 my husband went to the speedway location at **** ***** ******* ******* ************* ******* ***** around 1:12pm. We got gas and a few other items which totaled $49.98. He uses my debit card to pay, the cashier tells him they've been having issues with the card reader but to try it anyways. My husband tried running my debit card 4 times and each said malfunction so he ended up paying in cash. I looked at my online account and I was also charged the $49.98 on my debit card which the cashier said was never approved. Manager then tells me it'll be 24 hours for the money to go back to my card and here we are almost a week later and the money has not been put back in my account. We've spoke with their credit department that same day and again today to which we got no help from them. They are holding my money, they were doubled paid and now I'm without almost $50 that could've been used to feed my family. Their credit department made sure to let me know that this is an ongoing issue with all cards used at any speedway. Speedway needs to fix this issue, the longer they hold my money the more interest they collect from it so I would like my $49.98 returned to my account plus all interest that has accumulated since 4-3-2024. Thank you!Business Response
Date: 04/15/2024
I reached out to the customer via phone and email to first apologize for the inconvenience of having a hold on their card after shopping at Speedway, and to also confirm if they were still experiencing the hold. After the customer verified the hold had fallen off, I offered points towards a gift card and advised the customer to continue using the gift card for fuel purchases to avoid any holds in the future.Customer Answer
Date: 04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/09/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent activity and verbal assault at the *** **** *** ******** **.
$10.00
Employee ****....
My wife and I went to put gas in our vehicle. I paid for the gas then went to the car to pump it. The pump said waiting for cashier authorization. I went back inside and told the cashier who was apparently new. Another lady name **** came to see what the problem was. She then told me that I never paid. She continued to say I never paid even though it came out of my bank account which I showed them like she asked. So I told her I was calling the police and my wife came in. **** then told my wife that we were lieing and they started arguing. **** then stated that we weren't getting our money back and she didn't give a fuck. She called my wife a bitch as she was leaving the store. I told **** I was on the phone with my banking support to which she stated I don't give a fuck you can get the fuck out of my store. I told her that she was the bitch to which she stated she'd ban me from the store. As I was leaving to wait for the police she started yelling and telling customers that we were broke bitches and continued to disrespect us. We waited in the car as she came outside and continued to run her mouth to every customer that walked in. The police came talked to her and the other cashier who I made the transaction with. He then came to us and said it was a civil matter and that we had to contact our bank to stop the transaction and mark as fraudulent. I have my bank statement with the transaction that they said I never made. I will be contacting speedway corporate and the owner of speedway. Apparently **** at speedway thinks that she can disrespect customers and steal people's money. Everything was on camera and my bank statement doesn't lie.Business Response
Date: 04/15/2024
Good afternoon,
To whom it may concern. I have opened a claim in our office to investigate this incident further for the customer. Please see the letter below that was mailed to the customer.
Thank you,
**** ******
Speedway Customer Satisfaction Specialist
April 15, 2024
***** *******
*** *** **** *** *
********* ** *****
SpeedwayCase #:CUSTSUP*******
Dear *****,
Thank you for contacting us regarding our store located in Addison, IL.
Please be assured that the appropriate management personnel have been made aware
of this incident and the manner in which it was handled. Additionally, the District Manager who is responsible for this store will research this incident further.
If the charge is posted to your account, please fax a copy of your account statement to ************. Please be sure to reference claim CUSTSUP*******. Once I receive your account statement, I can further investigate this matter for you.
Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
Kind Regards,
**** ******
Customer Satisfaction SpecialistInitial Complaint
Date:04/05/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contaminated Fuel Issue
On Saturday, February 24th I purchased approximately 9.5 gallons of unleaded gasoline from the Speedway gas station at **** * **** ***** **** ***** ** *****. I pumped this fuel directly into my 2024 Seadoo GTX 230 personal watercraft, which was on a trailer at the time. I went directly to the boat ramp and launched and within a few minutes the engine bogged out and stopped running.
I was towed back to the dock and took the PWC to the dealer, as it is brand new and under warranty. The dealer, after extensive trouble shooting, which included draining the fuel for analysis, revealed that I had a high level of water in my fuel.
They flushed the tank and all of the fuel lines, replaced the spark plugs and got things back to normal, but the cost was about $475 plus the cost of the disposed fuel, around $60 and replacement fuel, another $60. This brings the total cost of this to just under $600.
I contacted the gas station to let them know and they provided me with contact information for the corporate office. I filed a contaminated fuel claim with their company and received a notice that they were investigating on 02-29-2024.
On 03-21-2024 they sent my another notice stating they have great quality control practices, they have no evidence that their product did not meet their standards and they don't think they are responsible. As a result they refuse to accept responsibility and will not be reimbursing me for my losses.
This gas station, which is next to my house, is the only one I used for fuel in my PWC and there is no other way water could enter the closed fuel system. As such, I think they are just passing the buck and I would like to be made whole for my losses.Business Response
Date: 04/15/2024
We have conducted a thorough investigation
when notified of a potential issue. Our investigation found that all systems
were operating correctly with no issues of product contamination. The store
sells an average of 80,000 gallons of Regular Unleaded fuel per month. The customer's case was an isolated incident, there were no other customers that reported an issue. We respectfully deny
responsibility for any damage the customer may have incurred.Customer Answer
Date: 04/15/2024
Complaint: ********
I am rejecting this response because:I live just down the street and this is the only place I purchased fuel, for my Genesis, my Jeep and my SeaDoo. I filled up at this station a week before and used about half of that tank. On the Saturday in question, I was on my way back to the ramp and stopped by to top off the tank as I had used about half a tank the previous week. The only time the fuel system was opened was when I filled it up at the station. With a full tank I went straight to the boat ramp and launched. By the time I had gotten out of the protected area and into the bay, the SeaDoo started to bog out. Right about the time it went through the fuel in the lines and started using fuel from the tank.
I was towed back to the docks and on Monday I took the SeaDoo in to the dealer, as I had no idea what was wrong. They were the ones who found that the fuel was contaminated and the first thing he asked me was if I had just filled up. He sent a picture of a fuel sample showing the water separating and it was about 75ml out of 300ml. I included that picture with my complaint to the company.
They say they ran a thorough investigation but they never even contacted the dealership.
I want the money I had to spend to get the fuel system repaired and for the fuel costs.
Sincerely,
****** *********Business Response
Date: 04/16/2024
Our reassessment of the customer's claim concurs with our original
determination, and we respectfully deny responsibility for any damage he may
have incurred.Initial Complaint
Date:03/21/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 5th, 2024, I inserted my credit card to a gas pump machine at speedway. I released the pump from my car once it hit the $25 mark but the pump did not stop charging my card. The total amount charged on my card didn’t stop until I went inside and instructed speedway staff to stop it. By the time it was stopped it reached $171 and Speedway has done nothing to resolve the issue. Speedway’s credit company was no help, I am owed $146 from Speedway. I told Discover the manager at Speedway admitted to fault but nothing was done. I disputed the whole thing, I first for a credit for $146 until they reversed it, now owning $171 for 56 gallons of gas when a VW Beetle can’t even fit that much in there. It took until almost a month later for them to tell me I was getting no money back and there’s nothing I can do about it. Now my credit score is at 616 and I need it fixed.Business Response
Date: 03/25/2024
After attempting to contact the customer via phone, I was able to leave a voice mail detailing that I do apologize for all this confusion and inconvenience she has went through for his situation as I found that this issue at the store has since ben reported by other customers and resolved. Additionally, I was able to credit her back $146.01 for the difference of what should have been charged ($25) back to her debit card charged.Customer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:03/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trespassed! The clerk charged me for two fountain drinks and I only had one drink! My cup had a leak so I grabbed another cup! The next day I came in and I was told I have been trespass and cops were called! Cops thought it was the most ridiculous thing to have been called out for two cups but one soda! Cops said report will be available Tuesday!Business Response
Date: 03/12/2024
An investigation has been done on this complaint, and as a result of the investigation, the customer has been trespassed from the store by the local police department. In addition, the customer was compensated in the form of being awarded rewards points that can be redeemed for a $5.00 store gift card.Initial Complaint
Date:02/14/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to use pre-paid visa at pump in Fayetteville, NC. Card had $100 on it. As i began to use it the pump automatically place a hold for the entire amount. The pump kept asking for a pin, which i did not have, nor have ever had to have for a pre-paid visa. Despite my efforts to select " credit" to pay at the pump or inside, even with the managers assistance, the pump continued to default to debit. The issue is, even though the pump clearly declined the transactions, the $100 hold was NOT RETURNED!!! HOW CAN YOU HOLD MY MONEY, FOR A SERVICE OR PRODUCT, NOT PROVIDED? The manager informed me i had to call the issuing bank, and that the funds should be released within 24 hours. 24hrs later, the funds are NOT release. The issuing bank says to call the Company. Contacted the Credit department at Corp, Explained the situation, and asked how it is LEGAL to hold funds for a transaction that YOUR equipment glitched on, and decline .The agent begin to get loud, talk over me, and read a canned "Corp Response" and blames the " terms and services" of the bank, even though she admitted that the transaction was declined, and that the pump had mad an error. The practice of putting a large hold, on a card is shady and unfair at the least, but to put a hold on a card and NOT provide the fuel, NOT release the funds immediately, or at least by the next business day, ANDDDD, blame the issuing bank for YOUR equipment's error, is tantamount to fraud and theft. I pulled into the gas station on empty. Had i NOT had other means to purchase gas, i would have been stranded. i WIll not WAIT 7-10 business day for YOUR mistake to be fixed. I demand the return of my illegally held fund asap, i will report this Gas Chain to the Garrison Command of Fort Liberty, NC, for predatory practices that defraud Soldiers and Veterans, and ask that they place Speedway on the " Black List" , prohibiting Soldiers from conducting business with this chain.Business Response
Date: 02/16/2024
I attempted to reach out to our customer to discuss the Pre Auth hold and what Speedway can do to help but they did not answer. Instead, I left a voice message apologizing for the inconvenience of the hold and experience they had when calling into the Credit department. I informed the customer that it is the bank who places the hold and Speedway could help get it released faster but sending over a Preauth hold release form after the customer calls back in with the necessary information. I expressed empathy for the customer's situation because I understand how frustrating it is not having access to your own money and advised him to ask for me directly when they call for faster and easier help with this.
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