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Business Profile

Carpet and Rug Cleaners

Steam Brite, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Steam Brite and made an appointment to clean the carpeting in my just purchased home, after seeing their ad and BBB accreditation. After touring my home, it was advised that I purchase the scotchgard. The crewman pointed out that the carpeting on the main level was high quality and would last an additional 10 - 12 years. I reluctantly accepted the scotchgard when presented a "deal". After the work was completed in a hastily manner (the 2 crew members were betting how quickly it could be done) I asked the same crewman about the condition and quality of the carpeting, to reassure myself that I had made a wise decision about the scotchgard. I expected him to repeat what he had told me initially about the carpeting. However, his response was completely opposite, now telling me that the carpeting on the main floor was already 10 - 12 years old, and not the high quality that I had been told earlier. Had I been given honest and accurate information at the point of sale, I never would have agreed to purchase the scotchgard protection. This experience has left me feeling duped and taken advantage of, possibly for the purpose of someone receiving a spiff for selling me scotchgard protection. I am seeking a refund of the scotchgard protection, in the amount of 166 dollars.

    Business Response

    Date: 11/30/2023

    *****, I am sorry to hear that you are not completely satisfied with your cleaning experience. I spoke to ***** and *****, the 2 techs who were at your house. *****, the lead tech, was the one who recommended the Scotchgard. This is optional but our technicians may recommend if they think it would be a benefit to you. According to *****, he recommended replacing the carpet in one room upstairs. Please give us a call at ************ when you can. We have left several voicemails without a return call. Thank you

    Customer Answer

    Date: 11/30/2023



    Complaint: ********



    I am rejecting this response because: Steambrite has failed to offer a refund of charges for the scotchgard treatment. I was never told that the carpeting needed to be replaced. In fact, I was told that the carpeting had an additional lifespan of 10 to 12 years. I feel that the condition of the carpeting was  misrepresented to me in order to sell the scotchgard. I do not wish to speak to the Steam brite people about this issue. 



    Sincerely,



    ***** ******

Steam Brite, LLC is BBB Accredited.

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