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Business Profile

Used Car Dealers

Auto Arena

Complaints

This profile includes complaints for Auto Arena's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Arena has 2 locations, listed below.

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    • Auto Arena

      5209 Dixie Hwy Fairfield, OH 45014-3008

      BBB accredited business seal
    • Auto Arena

      6494 Dixie Hwy West Chester, OH 45014-5422

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I picked up my vehicle from Auto Arena on March 25, 2025, at approximately 5:00 PM. I requested a report detailing their findings, even if nothing was supposedly wrong, for my personal records. The staff on-site stated they could not provide a report. When I inquired further as to why I couldn't receive any documentation confirming they found no issues, one of the workers contacted **. ** stated that he would email me a report this morning, March 26, 2025. As of the time of this email, I have not yet received any report from **.
      I then asked a one of the workersAuto how they could have cleared any lights if they claimed nothing was wrong during their inspection. This simple inquiry was met with rude and harassing behavior. This individual hovered over my husband and me, providing conflicting answers and ultimately telling us to "take our shit back to *********." As consumers, we have a right to understand the service performed on our vehicle and are entitled to a report.

      The situation escalated further when this same black gentleman followed us outside. He threatened my husband, stating he would "put him out" and that he "got the right one today." This behavior was alarming and made us fear for our safety.

      Following this disturbing experience, we went to the ********* dealership located at **** ***** ******** ********** ** *****. The manager there provided me with a phone number but refused to give me the address of the shop he claimed to have spoken with regarding the incident. He also stated that they had "never had a problem with that shop before," which contradicts our direct and negative experience.

      I am deeply disappointed and frankly appalled by the lack of professionalism and the threatening behavior we experienced at Auto Arena, a service center recommended by *********. My tire pressure light has already re-illuminated, and I have absolutely no confidence or comfort in returning my vehicle to Auto Arena for further service.

      Business Response

      Date: 04/02/2025

      M****** S***** 

       

      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      My primary reason for rejecting their response stems from their negligence and apparent deception regarding the initial issues I presented with the vehicle. As documented in the attached report, my initial concern, expressed directly to Auto Arena at the time of service, was a potential problem with my rear driver's side tire and my check engine light was on. This concern was seemingly ignored and not properly investigated by their team.

      Following my unsatisfactory experience at Auto Arena, I contacted ********* Customer Relations on March 27, 2025. They recommended several in-network repair shops. Acting on this recommendation, I took my vehicle to *********. *********'s diagnostic report indicated an error code suggesting debris in the engine, leading them to advise me to take the vehicle to the dealership.

      Subsequently, I took my vehicle to a *** dealership for further inspection. The *** dealership diagnosed the issue as a faulty sensor on my rear driver's side tire – the exact same concern I initially raised with Auto Arena.

      This sequence of events clearly demonstrates a significant failure on the part of Auto Arena. They failed to properly diagnose and address my initial and accurate concern. Their negligence resulted in:

       * Unnecessary visits to two additional repair facilities (********* and ***): This caused me significant inconvenience, wasted time, and added unnecessary stress.

       * An unwarranted $198 inspection fee: I was almost forced to pay for an inspection at ********* that ultimately led me back to the issue I had initially reported to Auto Arena. Had they performed their job competently, this expense would have been avoided.

       * Deception and disregard for my initial concerns: By completely overlooking my stated concern, Auto Arena demonstrated a lack of professionalism and a disregard for my concerns as a customer.

      The fact that two subsequent reputable service providers (********* and ***) were able to identify and diagnose issues, with *** confirming my original concern, highlights the inadequacy of Auto Arena’s initial assessment.

      Therefore, I stand by my original complaint and find Auto Arena's response unacceptable. They failed in their duty to properly diagnose my vehicle, leading to unnecessary expenses and significant inconvenience. I request further action from the Better Business Bureau to address this matter appropriately.


      Regards,



      ***** *****************

      Business Response

      Date: 06/23/2025

      The customer came in through ********* 30 days limited warranty complaining about engine light and tire light. we couldn't verify any issues with the vehicle. and when we try to check the car there was no lights. customer picked up the car with no charge. we deal with a lot of ********* customers and we have a very good relationship with them. there is no reason for us to let the customer go without solving their problems as long as we see the problem, even better we let them know if they have any other issues. a lot of customers come with car issues and the car stop acting up once it gets to the shop. I nicely talk to the lady over the phone and told her that we couldn't find anything wrong with your car. On the other hand, when she came to the office, she came with her husband, I happened to be out of the office, so my helper tried to give her the key back. so she asked for a report. I told my helper over the phone to get her email address so I can send her the diag report when I get back to the office. But her husband start getting aggressive with my helper so he had to ask him to leave nicely. 

      M****** S*****
      Auto Arena 
      **** ***** **** ********** **** *****
      Office: ###-###-####

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