We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Stanley Steemer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/19/24-Home Duct cleaning service with Stanley Steamer. Was to receive $50 off/invoice was over $899-have called 6 times I was told that they would send me a check for $50 and we are still waiting. **** has been my contact. I reached out to him at 419-738-5481. I used the Wapakoneta OH location we had had good experience with a small insurance claim. That is why I called this Stanley Steemer. Now not so good! I cannot even find an address to drive to and request my $50 refund.
    Every time I call I am told "oh you did not receive that yet? I'll get it out". Last call was Friday 5/17 and was told should have my check by Wednesday 5/23. Still waiting! Invoice #*******

    Business Response

    Date: 06/13/2024

    this customer was service by an independent franchise location out of Lima Ohio. Please transfer this to their BBB profile.

     

    We did inform the franchise of this complaint and he responded letting us know that he sent her a $50 check was cashed on or about 6/06/24

    Business Response

    Date: 06/14/2024

    ---------- Forwarded message ---------
    From: **** ****** *********************
    Date: Wed, Jun 12, 2024 at 7:21 PM
    Subject: Complaint ID:******** ****** *****
    To: ***** ***** ****************************


    ** ****** **** *** *** ***** *****

    ** *** *** **** **** ******* ******* *** *****

    The complaint for ****** ***** # ******** Is for a franchise location.

    The location is located at:
    240 W north St.
    Lima, Oh 44830
    Phone * ************

    Owner: **** ******

    Could you please have this complaint transferred to his BBB profile?

    Warmest Regards,

    **** ******
    Customer Relations Manager
    IICRC Master Textile Cleaner
    IICRC Master Water Restorer
    Stanley Steemer | **** ********** *** * ******* ** *****
    * ************

    Customer Answer

    Date: 06/18/2024

    [[BBB TRANSCRIPTION EMAIL FWD FROM CENTRAL OH BBB 6/17/2024]]

    BBB received fwd email.

    FW: Complaint Transfer for Complaint Number:********
    External
    Inbox

    **** ***** ********************
    Mon, Jun 17, 4:58 PM (18 hours ago)
    to me

    Hello:

    Please see below.  I’ve added this entire chain of emails in the complaint.  Please process it on your end.

    **** *****
    **** ********
    Operations Specialist
    Better Business Bureau® and Better Business Bureau Ethics Foundation, Inc.
    Serving 24 Counties in Ohio and Michigan
    7668 King’s Pointe Rd., Toledo, OH 43617
    Tel: ************ * ***
    BBB.org
      Text

    Description automatically generated
                                                   
    From: Info <i******************
    Sent: Monday, June 17, 2024 4:52 PM
    To: **** ***** ********************
    Subject: FW: Complaint Transfer for Complaint Number:********


    From: ***** ***** ***************************************
    Sent: Monday, June 17, 2024 4:37 PM
    To: **** ********************
    Subject: Fwd: Complaint Transfer for Complaint Number:********
     

    Hello,

     
    ****** ******* complaint was transferred to your BBB as the complaint is against a Stanley Steemer Franchise.

    Recently, ****** ***** notified BBB Serving Central Ohio her complaint with Stanley Steemer franchise has been resolved.

    Franchise information as follows:
     240 W north St.
    > Lima, Oh 44830
    > Phone # ************
    * ****** **** ******

    ---------- Forwarded message ---------
    From: ****** ***** <**********************
    Date: Fri, Jun 14, 2024 at 2:39 PM
    Subject: Re: Complaint Transfer for Complaint Number:********
    *** **************************************** *********************

    I received my refund after 6 weeks of calling thank you. I will not use Stanley Steemer again or reccomend to any neighbors/friends/family.

Stanley Steemer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.