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Business Profile

Hardware Sales

Vala Creative Designs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, along with several other individuals, placed online orders with this company that were never shipped or in anyway fulfilled. When customers asked for the status of their purchases online via a facebook page for the company, ******* **** told the customers she had suffered an emotional breakdown and asked people to wait. She lied and said she was beginning to ship people their items and refund their money, but no customers reported receiving a refund directly from her - only in cases where they contacted PayPal or their credit card companies.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company ran a pre-order for fabric/hardware (which is common in this business and have never had problems with other small businesses) back in March 2023 with a promise of a 10wk TAT. That time came and went with many excuses as to why it had not yet arrived, she had health problems apparently, all the while running other orders and sales. As of Dec 18th 2023, the items are still not here and all my attempts to email her, message her have not been responded to. I requested my money back. As it has passed the window for Paypal disputes, I can not get my money back that way. And I am not the only person that is out money on this order. I think she owes a lot of people either product or money back. As it's just over $100 I'm not sure a lawyer is worth it, although I'd say she's being fraudulent with her business.

  • Initial Complaint

    Date:06/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased bag hardware in the amount of $55.59. The invoice arrived in an envelope, with none of the items. Per website guidelines, I sent an email along with picture of invoice and envelope, letting the seller know what had occurred. Per website guidelines, I allowed 3 business days for a response. Website is a Facebook group. When I did not hear a reply, after the 3rd email asking for a response/resolution, I reached out on the private Facebook group, respectfully, asking Admin (the owner) to please address my emails, just stating I'd received an empty envelope, without any other details. Admin deleted my comments. I reached out again via email (4th time) and also on the Facebook page. The admin again deleted my question and all of my emails have gone unanswered. Your help in resolving this issue is greatly appreciated.

Vala Creative Designs, LLC is NOT a BBB Accredited Business.

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