Complaints

This profile includes complaints for Ricart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ricart

  4255 S Hamilton Rd Groveport, OH 43125-9332

  
• 

  Ricart

  PO Box 27130 Columbus, OH 43227-0130

  
• 

  Ricart

  4355 Williams Rd. Groveport, OH 43125

  
• 

  Ricart

  4355 Williams Rd Groveport, OH 43125-9484

  
• 

  Ricart

  1525 W CHURCH ST NEWARK, OH 43055

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service! I reached out to them regarding an expedition that I saw online. I asked if it could be shipped due to me living in another state. They said that it was possible. We went back and forth for 2 days. They literally dragged it and took there time. Stupid text kept sending weird text messages telling me someone will be calling me to finalize the deal. No one never called me. Its like they were dragging it out to see if someone else would purchase it first. All they had to do was be honest and tell me that they didnt want to do the deal instead of wasting my time for the last two days. Horrible communication. I looked at the bad reviews and ignored them. Never again will I ignore the red flags and bad reviews. Completely wasted my time just to sell it to someone else. That is so wrong to do to someone. After I told them I didnt want to finance they started acting weird and dragging it out I guess until I better deal came along. Why would anyone want to pay $800 a month on a $30,000 car? Interest rate was outrageous. $30,000 car wouldve been $50,000 at the end. These people dont care about you or want to help you. Never in my life have I been treated so badly. They even ran my credit file and nothing was to come from it

  

  Business Response

  Date: 06/06/2025

  We truly apologize for any miscommunication.  I see the customer is a resident in *********  If they would like to send us a request regarding the inquiry, mail it to Ricart Automotive, **********************************, attn: *.******.

  Again, we apologize for the inconvenience this may have caused.

   

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recall completed by the *** service team. Iwas told it would only take 90 minutes and 5 hours later a manager assured me that the recall was completed apologized for the delay and I left. I got home and my rear seat were in the down position and I could not raise them back up. I called and the scheduled a repair for the seats and they scheduled over a month out. I have since noticed that my rear door is malfunctioning aswell since the recall was performed. After doing some research on the specific recall I don't believe the recall was done correctly if at all. I have contacted another dealership to check if the recall is done but they don't want to touch it until Ricart completes what they have started. This is regarding a 2023 *** carnival that I had purchased from Ricart kia.

  

  Business Response

  Date: 05/27/2025

  The customer is welcome to bring the vehicle back so we can look it over.  We apologize for the inconvenience.

  

  Business Response

  Date: 06/03/2025

  Thank you for bringing this information to our attention.  It was our understanding the customer had scheduled a service visit for this past Wednesday but did not show up.  We will be happy to look at the customer vehicle to verify the concern once they return to our Kia ******* ***********

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were at the used car lot and thought we were getting a car, we got recommended to look at new ones because of the rate.

  So the rate on the new cars are now lower which means that the price we could afford is now higher. We look at a base model and notice the cotton, the first choice is what were approved for according to them, they then notice we werent too much fans of the cotton and explained that was just the base model and showed us 2-3 different ones that added a minimum of ***** onto the monthly price, they tell us to buy insurance to speed things up.

  So we thought this NEW version we got was approved as well and not JUST the base model we were showed bc we were fine with that vehicle if we werent already approved for a different vehicle.

  My one year old daughter is getting fussy and has been in the store for 10 hours now. I take her to take a nap, my fianc sits and waits 30 minutes after they changed the keys out for the new one we chose, also after already getting the insurance I was positive we were just waiting for the keys.

  I come back and the man finally comes back out and states we got DENIED! In what professional realm would we buy insurance first and waste our money!

  The man then tries to tell me you cannot buy a car from the bank without insurance!

  FRAUD, I may not be a dealer but I know this as much is FALSE. Our family works on the used car side and confirmed my thoughts.

  

  Business Response

  Date: 05/13/2025

  After review of the customers concerns, I see they purchased a 2019 Infiniti from Used Cars.  They would have to have insurance in order to purchase the vehicle, per the finance companies and the dealerships requirements.  

  We apologize for any confusion this may have caused them

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased certified vehicle from Ricart used car lot on property early August 2024.

  Immediately upon purchasing vehicle problems started with the car 9/9/24 called Ricart and service adviser ******** ***** was told that there was oil leaking on the ground and problem supposed to have been corrected when car returned from Ricart 10/3/24.

  Went to get oil change at ***** Imports 5/7/25 and the service tech Mr. ***** determined that the oil plug that was used at Ricart was not the correct plug and due to the plug not being the right size they were not able to replace the plug as they should have. The plug was identified as being too big and forced in the hole so the plug that is supposed to be used is not available due to the negligence of the company that fixed the problem (Ricart).

  ***** Imports states that the oil leak will return as the problem is now worse as the oil pan drain has expanded. The oil pan needs to be replaced as the plug does not fit the hole that was made for the 2021 Volkswagon Atlas.

  This has been only one of many issues that Ricart has supposedly fixed but clearly has not.

  

  Business Response

  Date: 05/13/2025

  The customer purchased their vehicle in August and a little over 30 days after purchase had a vibration concern.  Repairs were done for various issues addressing their concerns.   The vehicle came back in January for a concern with an oil leak which we replaced a gasket. Being a used vehicle with ****** miles may just be worn out over time.  The vehicle is not leaking oil.  The customer did not purchase an extended service contract and purchased the vehicle AS IS.  If the customer would like us to service the vehicle moving forward it will be considered customer pay.  I hope you can understand our position.
  
  We appreciate you allowing us the opportunity to respond.  We apologize for any frustration this may have caused the customer. This was not our intentions.
  
  

  Customer Answer

  Date: 05/13/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23300793
  
  I am rejecting this response because: they admitted they replaced the oil gasket and that is where the problem lies. They replaced it improperly according to ***** Imports. Due to Ricart not replacing the gasket properly the car cannot be serviced as the manufacturer requires it be serviced.  Had they not failed at replacing the gasket properly none of these issues would have occurred.  Regardless of there be an extended warranty Ricart created an additional issue with not installing the oil plug and the scrape plate screws when they admitted they did this. 
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 05/19/2025

  The vehicle is not leaking oil.  The last servicing center made a recommendation.  The customer will need to take responsibility of needed repairs for their vehicle.  We apologize for any frustration this may have caused.  It was purchased AS IS.  No warranty implied.

  I hope you will understand our position.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I purchased a 2019 crew cab *** f150 from ricart because we had our first ***** on the way and needed more space for a car seat.

  First and foremost while looking at another option (2019 lariat f150) we were given numbers for payments on both the lariat and the truck we purchased, and even though there was only a $2,000 difference in sticker price the estimated payment was $250 more per month for the lariat.

  When I asked about the interest rate they use and details for the estimated payments the salesperson gave us, we were denied any of that information. So because we felt we needed to get the truck due to the expected due date of our ***** we decided to buy the *** because of the difference in price which still felt odd.

  1 month later we were driving our new truck and all of a sudden, all the lights on the dash came on and there was no power steering, no power brakes, and the truck had no acceleration. After pulling over to inspect I was able to locate that the floor board on the passenger side of the vehicle was full of water.

  After a month long BATTLE with ricart to get this repair paid for under a Blue Oval warranty that they provide, we were told that the leak was fixed and the electrical problems have been resolved.

  After approximately another month (3rd-4th month of ownership) our ***** had been born and my girlfriend was in the hospital for recovery, on a drive to the hospital Id noticed a sound of water flowing towards the passenger side again, and not to my surprise, it was full of water again.After taking the truck back to ricart for the same issue again to be fixed under the warranty of the previous work performed (1 year warranty), I was told that now the dash will have to be pulled out of the truck and have another leak fixed for $3000 and it isnt covered due to being a different issue even though it was fixed the first time.

  

  Business Response

  Date: 05/01/2025

  We have spoken to the customer regarding the service needed and have come to a mutual agreement. 

  Thank you for allowing us the opportunity to respond.

   

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my car towed to Ricart Kia to have a new engine put in it from a recall, it was approved by ***. Then Ricart calls me sayin now I have a severe crack in the coolant reservoir..well I have never had a leak of coolant..so someone cracked it takin out the old engine or puttin the new engine in..they are charging me almost 800 for a new coolant reservoir replacement

  

  Business Response

  Date: 04/25/2025

  Customer received approval from *** to pay for a replacement engine.  While installing the engine the technician noticed the top of their vehicle's coolant reservoir was cracked.  The customer would not have seen leaks since the crack is located at the top. The Advisor contacted the customer asking if they wanted it repaired while replacing the engine. Kia will not cover it under the customer's powertrain.   We explained that to the customer and they approved the work to be completed.  The work has been completed otherwise we would not have completed the work.  The crack was not caused by the technician, we apologize for any frustration this may have caused.

  Thank you for allowing us the opportunity to respond.

   

  Customer Answer

  Date: 04/26/2025

  Ricart Kia dented my car while they was putting a new engine in the car and also lied about my coolant being severely cracked, which they wouldn't let me see the part when asked. My mechanic look at my car before it was towed to Ricart and he did not see a crack in the coolant and Ricart charged me 783 for a new coolant plus labor when they was already was workin on my car from the recall.

  Customer Answer

  Date: 04/28/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23242730
  
  I am rejecting this response because: Problem:
  Ricart Kia dented my car while they was putting a new engine in the car and also lied about my coolant being severely cracked, which they wouldn't let me see the part when asked. My mechanic look at my car before it was towed to Ricart and he did not see a crack in the coolant and Ricart charged me 783 for a new coolant plus labor when they was already was workin on my car from the recall
  
  Desired Resolution / Outcome
  Desired Resolution:
  Other (requires explanation)
  Other (requires explanation)
  select
  Desired Outcome:
  Refund; Repair
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 04/29/2025

  The customer did not request the part be returned so it was disposed of in the trash.  The coolant fan assembly and reservoir container were replaced under customer pay.  The engine replacement was covered under the manufacturer. 

  The customer had an option to decline the repair and have it done by their mechanic but choose to have our company complete the repair.  An estimate was provided and repairs completed.  By the time the customer asked for the parts back the next working day the trash had been picked up the prior evening.  We apologize.

  Thank you for allowing us the opportunity to respond.

   

   

  Customer Answer

  Date: 05/07/2025

  I am rejecting cause as the pic of my car..my car was not damaged before the repair..i want my car fixed..and the comment i sent when first they said i didn't ask for the part..then later they said i asked but it was disposed of. So right there it shows they are lying. I asked for the part before i went in and the day i went in..I left a message for ****** ******* after she told me the coolant reservoir was severely cracked..they dont want to show me because the did the damage..I want refunded 783..then they said that they replace a coil out of a gesture of goodwill when it was the part of the engine that was damaged cause of a recall
  
  Complaint: 23242730
  
  I am rejecting this response because: 
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 05/13/2025

  The customer's vehicle was towed to our dealership and parked until the engine from *** was sent to the dealership.  The engine was installed and during the install the technician noticed the coolant reservoir was cracked.  The customer was informed and agreed to the repair and completed.  The shop was cleaned out and the part was no longer available to retrieve when the customer called in requesting the broken part.  

  We also see the bent corner of a trim piece the customer brought to out attention when picking up their vehicle.  This recent engine repair has been the only time we have serviced this vehicle.  We do not feel the damage was done here.  We pointed out the push pins were not disturbed in the area of that corner trim.  

  We apologize for any frustration this may have caused the customer.  This was not our intentions.  As a gesture of goodwill we will be happy to supply the trim piece for the customer and have it sent to them.  The customer would be responsible for having a body shop paint the trim and install the piece.  

  Thank you for allowing us the opportunity to respond.

  Customer Answer

  Date: 05/19/2025

  I am rejecting the response. My coolant reservoir was not (Severely) cracked and my car WAS Not damaged when it was there and I got my stuff out for the rental car. Since they have put a New, Used or refurbished engine in my car from a recall, It has had the engine light come on twice now. I took it back the second time they put a used coil in, now the engine light is on for a third time. I did not take it back there, cause my car is not getting fixed from a recall that Ricart is charging *** for, but my car isn't drivable 
  
  Complaint: 23242730
  
  I am rejecting this response because: 
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 05/21/2025

  Were sorry to hear the customer has a check engine light back on.  We were not aware.  The customer may want to have a Kia ****** do a diagnostic to see what may be causing the light to come back on.

  Customer Answer

  Date: 05/29/2025

  Found out they lied and not communicated with me as a customer its ridiculous that they dont tell the customer what they did to their property(my car, which I pay for) I talked to *** ******** **** and they said they did NOT give Ricart approval to replace my engine..So what did Ricart Do?!?? Where did the engine come from??!? They told me that they got approval by *** to replace my engine from a recall...but *** said the recall is not released yet so they did not give approval. SO now I'm havin problems with this engine that they put in my car. New?? Used??? Ridiculous how Dealerships get away with treating customers like this

  

  Business Response

  Date: 05/30/2025

  Were not sure why the customer would think we would install and engine and not have the manufacturer not pay for the repair.  The manufacturer is the one who supplied the engine.  We think it would be best if they are having issues with the engine the customer take it to a *** Dealer for an inspection to address the concern.

  Thank you again for allowing us the opportunity to respond.

  Customer Answer

  Date: 06/14/2025

  I have not received the part from the dealership like they offered

  

  Business Response

  Date: 06/16/2025

  The part is pretty big size since it wraps around the front of the vehicle.  We would like to arrange a drop off as to where the customer may be having the repair completed and we will be happy to have a Parts Driver deliver it.  Please let us know.

  Thank you

  Customer Answer

  Date: 06/16/2025

  The part can be dropped off at my residence. I'm not having a business fix it, A relative that will be fixing it.

  Customer Answer

  Date: 06/20/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23242730
  
  I am rejecting this response because: The part can be dropped off at my residence. I'm not having a business fix it, A relative that will be fixing it. 
  Regards,
  
  ******** ******

  

  Business Response

  Date: 06/20/2025

  No Worries, we will arrange delivery at the residence.

   

  Customer Answer

  Date: 06/21/2025

  I accept as long as I receive the part
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2003 mercury marauder into Ricart Ford the beginning of this month for a bumper to bumper inspection and was informed of many issues. After paying just south of 4k for services done on the vehicle, I noticed an oil substance leaking from the vehicle on my new driveway. I also, noticed a loud screeching sound coming from the serpentine belt. Neither of these issues existed before bringing my vehicle to Ricart. I took my vehicle back and was told the screeching sound was no longer. Upon picking my vehicle up ****** ********* attempted to over charge me for services that I did not agree to or sign for when I dropped the vehicle and that should have been covered by warranty seeing as how they preformed the service. I ended up paying $215 for diagnostics and after getting in my vehicle and pulling out of the garage, I began to hear the screeching sound again but this time louder and continuously. I immediately took the car back and received some of the worst customer service I have ever received in my life. I asked to ****** with a supervisor and was given excuses and then i asked for the general managers name and contact info. My vehicle is still at the facility and I would like it repaired correctly. I can't judge the entire ricart establishment solely based off the bad experience I have had today which is why I'm willing to seek assistance from management before taking legal action. I can't help but to feel I'm being treated this way because of the color of my skin.

  

  Business Response

  Date: 04/21/2025

  I have been in communication with the customer today.  The customers vehicle needs a lot of work.  Vehicle was towed in.  It looked like it may have been sitting outside for sometime.  Estimates were provided to the customer prior to the service needed that we could see.   Most of the lines have heavy rust on the brake lines.  The left had to be replaced the right side was declined.  Headlights inoperative installed LCM module kit, vehicle overheating no coolant, multiple leaks in the hoses.  ************** steering pump, pulley, sensor, and power steering lines.  Bleed the system. New serpentine belt.  Wiring from rodent damage around the starter attempted to replace starter and wiring, post snapped off.  Due to heavy rust the 3 mounting bolts were seized and the only way to replace the starter would be to drop the transmission.  Customer only wanted post welded to repair broken starter.  Customer returned 15 days later with screeching noise and claimed a power steering leak.  We found the leak was in the oil filter housing gasket.   The screeching was caused by engine separator plate and making contact with the engine flex  plate.  Provided estimate, but declined.  Since customers last visit we had noticed exhaust work performed by someone else making the exhaust system one piece.  We also noticed there was now a whole in the floor board.  The exhaust would need to cut away to repair the screeching, customer declined.  Customer said faint knocking noise however, we could not verify.  Customer states shifting hard.  Provided estimate for transmission service.  Customer declined.  

  The customer was provided estimates for all repairs and choose to have some items repaired and some not.  I hope this information is helpful with explaining our position.  

  Customer Answer

  Date: 04/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23220533
  
  I am rejecting this response because: Why wasn't the issue regarding the engine separator plate and flex plate noticed during the the first bumper to bumper inspection? Yes, I returned 15 later because after picking up the vehicle from the service center I had a paint job done and exhaust work done. I was recently just able to drive the vehicle and identify the issues of concerns. Also, this is news to me about a hole in the floorboard. It seems more and more issues keep arising after visiting this place. The customer serive is terrible and the entire experience is unbelievable. Mechanic shops like this get away with sabotaging customers vehicles everyday in order to obtain more revenue and it's ridiculous! This is nothing more than a racial discrimination because of my ethnicity which is why a lawsuit is being filed. See you guys in court!  We're dealing! 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Ricart in 2022 and purchased an extended warranty. I recently had a major power train issue that requires a new engine. The warranty company is denying the claim saying there are after market parts in the front end that most likely caused the failure and they wont cover any vehicle that has after market parts. This vehicle was sold with prior damage. Ricart sold me an extended warranty that was void from day 1. They are refusing to do anything about it or stand by their product. Ricart shouldve had to disclose upfront that an extended warranty couldnt be sold. Im now stuck with a vehicle that needs over $7k in repairs and a warranty that I paid for that is invalid. Im beyond disappointed and hoping you can help.

  

  Business Response

  Date: 03/24/2025

  We are informed by the customer they experienced an engine failure from a hose on the radiator to there vehicle he purchased from us in July of 2022.  The vehicle is at a service center in **********  ********* the contract company adjuster is stating the radiator is not OEM so coverage is declined.  We have not seen the vehicle since purchase on July of 2022.  The customer had signed the Carfax file which disclosed an incident prior to his purchase with very minor damage at the time of delivery.  After several correspondents with the customer we offered to flat cancel the service contact purchased in 2022 and refund the proceeds to the finance company as a gesture of goodwill since there is still a lien on the unit.  

  Thank you for allowing us the opportunity to respond.

  Customer Answer

  Date: 03/24/2025

  
  ******* ****** <****************************>
  Attachments
  Mar 21, 2025, 9:14 AM (3 days ago)
  to disputeresolution
  
  Good Morning. I have attached the photos that were requested. If you need anything else please let me know. 
  
  Thanks,
  
  **** ******

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife's engine was replaced in her 2013 Hyundai Veloster last year through a recall. Fast forward to this year and we take it in for some transmission issues that have been occurring sense the engine was replaced. We were charged $150 for a diagnostics fee and we're told it was a leak in a transmission seal. They offered to fix it for almost $600 dollars. I consulted with my normal mechanic who said that's far too much and should only cost around $300. I took it to my mechanic who confirmed there was a leak in the seal and also told me it was likely caused BY Ricart during the prior engine replacement.

  

  Business Response

  Date: 02/19/2025

  When review of the customer last service history and engine was replaced February 12, 2024 with ******* miles.  The next time we saw this vehicle was February 17, 2025 with 145,144.  Those axles don't get removed when replacing the engine as that is the transmission axle and isn't related to replacing an engine.  We have to disagree with the customers suggestion and decline a refund.

  I hope this information is helpful with understanding our position.  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago I went to Ricart Hyundai to have my engine cleaned out the carborator which cost me 1500 plus an oil change due to oil light issue, 3 months in the ioil engine light comes on not even halfway consumed where I had to top oil off, yesterday they confirmed had to spend money again where warranty does not cover engine and they knew about issue before however wanted me to do a new diagnostic so had to pay more money.. why wasnt issse fixed first go around and the same issue exists where I have to pay for same thing they did months ago

  

  Business Response

  Date: 02/17/2025

  This customer brought the vehicle in to us on 11/5/24 @ ******* miles for a check engine light being on. We found the spark plugs saturated in oil. 
  Customer approved to replace spark plugs.
  Customer approved an oil change and the valve cover gasket,o rings, bolts and hard line due to the valve cover gasket leaking causing the plugs to be covered in oil. 
  Customer approved the cabin air filter to be replaced (nothing to do with oil leak).
  Customer brought the vehicle back in on February 7 2025  and we performed an oil change & tire rotation. They brought the vehicle back in on 2/10/25 @ ******* and wanted us to check for oil leaks and when we got the vehicle the oil level was full, the technician inspected for leaks and found a hairline crack in the oil pan and recommended replacing oil pan assembly and performing a combustion chamber cleaning and the customer declined. 

  Thank you for allowing us the opportunity to respond

  
  

  Customer Answer

  Date: 02/19/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22926031
  
  I am rejecting this response because: why wasnt this detected when bringing it in back in November I already paid close to 1700 now I have to pay another 1700 which I dont have
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 02/19/2025

  We apologize for any frustration this matter may have caused.  The customer is dealing with two different areas that have a concern.  First the spark plugs saturated in oil and needing cleaned and replaced.  The new oil leak is caused by a hairline fracture in the oil pan located underneath the vehicle. Recommended replacing the oil pan.  I hope this information is helpful with explaining the repairs.  If the customer has any questions please feel free to contact Asia at ************.  She will be happy to assist.

  Thank you for allowing us the opportunity to respond.

  Customer Answer

  Date: 02/20/2025

  Ricart Hyundai has lost my business as I will not continue business there in near future I believe they overcharge people and are not negotiable in the price of their service I will have someone cheaper take care of this issue
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******