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Business Profile

New Car Dealers

Ricart

Complaints

This profile includes complaints for Ricart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ricart has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ricart

      4255 S Hamilton Rd Groveport, OH 43125-9332

      BBB accredited business seal
    • Ricart

      PO Box 27130 Columbus, OH 43227-0130

      BBB accredited business seal
    • Ricart

      4355 Williams Rd. Groveport, OH 43125

      BBB accredited business seal
    • Ricart

      4355 Williams Rd Groveport, OH 43125-9484

      BBB accredited business seal
    • Ricart

      1525 W CHURCH ST NEWARK, OH 43055

      BBB accredited business seal

    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ricart Automotive
      ***** ******
      Consumer and Community Affairs
      4255 South Hamilton Road
      Columbus, Ohio 43125


      On August 12, 2023 I purchased a Mustang Mach-E from Ricart Automotive. Mr. **** ** **** was the sales manager. We concluded the paperwork and I asked Mr. ****, that since this vehicle was a demo vehicle and there were approximately 398 miles on the vehicle, would he add floor mats to the deal at no cost. Mr. **** made a phone call and then stated that it would not be a problem adding the mats but they would need to be ordered.

      During the week of August 20, 2023, I called the dealership and left a message for Mr. **** asking about the floor mats. I did not receive a reply. During the week of August 27, 2023, I called the dealership and was transferred to Mr. **** ******. I left a message for Mr. ******. I did not receive a reply.

      On September 4, 2023, I called the dealership and left another message for Mr. ****. I received no reply. On September 8, 2023, I called the dealership and talked to a sales manager and he took my name, stated he would print the paperwork and give it to Mr. ****. I received no reply.

      On September 15, 2023, I stopped into the dealership, spoke to a Mr. **** *****. He said he would print the paperwork, give it to Mr. **** and that either he or Mr. **** would call me the next day, Saturday September 16, 2023.

      As of today, Wednesday September 20, 2023, I have received no phone call.
      At this point this situation has nothing to do with floor mats. It is the lack of customer service that is disheartening. Mr. **** talked a good line about customer service and to call anytime.

      The lack of a follow up call indicates a lack of trustworthiness for a verbal commitment. This is an integrity, core values and lack of customer concern issue shown by everyone involved.

      Business Response

      Date: 10/02/2023

      We received the consumers letter regarding mats for their recent purchase.  **** had trying calling several times and left messages as to what type of mats their requesting.  All weather, floor liners or floor mats.  Once we hear from the customer we will be in a position to respond. Thank you for allowing us the opportunity to respond.

      Customer Answer

      Date: 10/09/2023

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:09/27/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter (attached file) from Ricart Mitsubishi. This is either a scam or car identity theft. I have never stepped foot in a Ricart dealership; did not purchase any car in or around 2018, nor do I have a lease or loan on an existing car. It mentions payment history on a 2018 Mitsubishi or "something similar".
      I tried calling to find out why I received this letter and a sales rep wasn't sure why I received such letter. I asked to be transferred to ****** ***** who is the General Mgr. I didn't feel comfortable leaving a voice mail; hence, the report.

      Why did I receive such a letter? This is alarming if my name was used in any way with a lease or loan.

      Business Response

      Date: 10/02/2023

      The consumer information is provided by the manufacturer and sent to to closest dealer by zip code.  The consumer is correct.  We have no record of them being a Ricart customer, but somewhere Mitsubishi must have something in their records. We apologize for any inconvenience this may have caused.  This was an informational letter only.  I hope you understand our position and allowing us to respond.

      Customer Answer

      Date: 10/02/2023

      You are blaming the manufacturer when the letter came directly from you.   What a scam.


    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7-14-23 I bought a used car from Ricart & they financed it through ********** Bank. & something was wrong with it so I decided to buy a new car on 7-29-23 I traded in the used car. They charged me $8,680 for the trade-in to pay ********** off. On my Ricart paper work my invoice had charges I did need.They had called them"Incentives". It is "Deception." They charged $1,000 for gap protection I didn't need. A service contract is $2,500, I don't need it. & $795 for Vehicle Appearance, I do not need it.
      The initial cost of the car was $22,535 I gave them a $2,000 down payment. I don't see it on the final bill. Ricart said there was none. It told me to look on the reverse side & I did not get a reverse side. The Final Bill was $ 32,656.25 The Finance Co ****** Motors said my cash price was $23,430.00 there is a discrepancy there. Also the trade in allowance they say was $7,854.00.
      I was there for a total of 5 hrs & so stressed when they handed me the envelope of forms I just left.
      I trusted Ricart. But when I look at them now the printing is so small that I had to go buy a magnifying glass to even read them. I believe these are deceptive practices.
      I want this contract dissolved & rewritten without all the extra charges I did not ask for or need in the first place. Which is what I told them salesman & finance person right from the beginning.

      Business Response

      Date: 09/06/2023

      I reviewed the customers 2023 ****** Sentra purchase.  They did opt to purchase a service contract for 120 months/ 100,000 miles, Gap Protection to cover ACV vs payoff if the vehicle ever was totaled, and pro-tech for paint protection.  If the customer would like to stop in at the dealership we will be happy to go over the agreement they made.  I hope this information is helpful.  We apologize if there may be any miscommunication. Thank you for allowing us the opportunity to respond.

      Customer Answer

      Date: 09/06/2023

      my initial complaint indicated I was not informed verbally about the amount charged I did not know the cost. Because they were not told to me I assumed they were incentives. Also indicated on attached  invoices show the disparity and my _2000.00 deposit not showing. There is a disparity of cost of car which they show.the Gap program was not required and not told as such. (Optional). The service contract has an $100.00 deductible was not discussed. Ricarts response and out me signing I was there for 5 hours And tired. I felt what I reviewed with a magnifying glass because of small letters afterwards indicates confusion Plus the Ricart and Loan  company indicates different figures. 
      I indicated I have AAA and other insurances they started  putting drawing around the Three choices. I thought the way it was presented it was an incentive. cost was not verbally Indicated at the time of purchase. 5 hours is a long time to sit and then papers quickly give. To you. I trusted the Finance department too much. I signed but that does not erase the discrepancies. Found by me and that is why I am continuing this complaint. My Right to. I paid my first payment and  very Dissatisfied with what I encountered.

      Customer Answer

      Date: 10/11/2023

      Date of transaction 7/29/23.Conversation with ****** Motor Acceptance Co Ohio, they do not see the $2000.00 in my account. Also, there is a difference in purchase agreements . Ricart 22,535., the Finance co. Had 23,430. This is terrible. Finance is very poor. Plus, 20/4/10 rule was used Gross vs. net. Payments are too high. Was not a good faith sale and had not resolved my original complaint. Trust is very low at this time. The car has 48 miles at this time and return based on what I've been through is a possibly.

      Business Response

      Date: 10/11/2023

      The $2000 was down payment to Ricart to sale the vehicle for $2000 less.  The consumer had negative equity from her trade and the document attached is what they signed and agreed to. I hope this information is helpful.  thank you for allowing us the opportunity to respond

       

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/18/2023 I purchased a 2022 Hyundai Sonata from ******* and ***** ***** at Ricart used car lot at the Ricart AutoMall. When we opened both back doors while inspecting the vehicle, water flowed out from the lip at the bottom of both doors. We still agreed to purchase the vehicle but had them put in the paperwork that if the problem continued they would fix it. It continued. They had us bring it into Ricart Hyundai service dept for it to be fixed and instead of replacing the seals, they cut chunks out of them! Mark Reece told my wife that he didn't consider cutting the seals as damaging the car. When we picked up the car we found two dents in the front bumper, one above the other, three deep scratches in the front passenger door frame and a long scratch on my trunk lid. After this all happened, they told us to return to Ricart Hyundai service so that they could replace the seals and inspect the additional damage. When my wife picked it up this time, the bumper was scratched up as if they had tried to buff the dents out, or Something! She was informed that they had to order the seals and we would have to return once they received the seals. They said nothing to her about the additional damage, just handed her the keys, no paperwork or anything! I had to call and demand to speak to a manager. ***** ********* said that he would look into it and call me back. ***** did not return my call and had Mark Reece return it. I was informed that they would not be fixing the bumper but would repair the rest of the damage. They were not admitting to the bumper damage, both the dents and the scratches (attempted buffing?). Every time they get the car it incurs additional damage so I have not allowed them to touch the car again as I am afraid of retaliation because of the way Mark Reece and others have treated us. This is the second vehicle we purchased in less than five months and I am astonished at the way they have treated us!

      Business Response

      Date: 06/29/2023

      We have agreed to replace the seals the glass company cut and buff scratches between the door as a gesture of goodwill,  We decline to repair the bumper cover.  

      Thank you for allowing us the opportunity to respond

      Customer Answer

      Date: 07/01/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20217388



      I am rejecting this response because: they are responsible for the damage to my bumper and the scratches on the trunk lid as well as the seals and inside door frame. My vehicle has sustained more damage every time I've taken it to them. If you compare the pictures of the bumper it looks like they tried to buff it or something when i took it in the second time & there is more damage. The trunk lid looks as though they dragged something heavy across it. My car was in pristine condition when i took it to them the first time. All this damage was done on their lot and they are responsible for fixing it. i find it amusing they are willing to fix the damage they did that won't cost them much but the bumper and trunk lid they somehow damaged they don't want to repair. i am uploading the pictures of the bumper from the first time i got it back and the second time where they obviously tried to buff it out. All pictures of the damages are attached to the original complaint. My car is so damaged that even after repairs it will be worth much less than I paid for it. I would prefer to return the car, get my deposit back and be done with it!



      Regards,



      ***** ******

      Customer Answer

      Date: 07/13/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20217388



      I am rejecting this response because: I am working with lynn DeWitt in consumer affairs to come to a resolution and will follow up when I do.




      Regards,



      ***** ******

      Business Response

      Date: 07/18/2023

      Customer was invited to have a third-party review their concerns.  Once that is complete we will be in a better position to respond
    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 13, 2023

      I went into this Dealership - Because I had an Appointment at 10AM

      **** ****** (Service Advisor) - ###-###-#### - CHECKED my in for my Appointment..

      I had to sign a RELEASE FORM - Stating if the Diagnostics was covered - then I would have to pay the Diagnostics Fee's..

      They NEVER - Charged me for any Diagnostics Fee's in the Past.

      Plus when I called earlier this afternoon - **** ****** was VERY RUDE!!

      I tried to EXPLAIN to Cindy Price (Service Manager) that I was NEVER CHARGED in the PAST
      & I am on a LIMITED INCOME & I didn't know what I was SIGNING!!

      Business Response

      Date: 06/15/2023

      Reviewing the documents the customer provided a copy of their recent bill from our service department showing the technician completed a repair of the concern.  The Advisor wanted to make sure the customer understood there would be charges before servicing the customers vehicle.  We do charge for the work performed whether it be the customer, service contact company, insurance, or manufacturer.  In this case the customer paid, there was no service contact coverage, insurance or manufacturer.  Hopefully this information is helpful for the customer.

      Customer Answer

      Date: 06/15/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20181131



      I am rejecting this response because:  It hasn't been resolved & I didn't receive a REFUND



      Regards,



      ***** *******

      Business Response

      Date: 06/15/2023

      We decline to refund for services requested.  I hope they can understand.  The advisor explained estimates for each service and the customer initialed and signed. 

      Customer Answer

      Date: 06/16/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20181131



      I am rejecting this response because: 



      Regards,



      ***** *******
    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel there is an underlying issue with the 2016 ford f150 I purchased back in December of 2022 and the vehicle was sold to me as is without warranty and without notice of the issue. I believe that Ricart may have taken that off the carfax or the authorized Ford dealer did not disclose the information correctly. I would like Ford to buy back the vehicle for the price of purchase.

      Business Response

      Date: 06/02/2023

      We are sorry to hear the customer is having issues with his 2016 F150.  We decline to offer a full refund, however, if the customer is interested in trading the vehicle in for another we will be happy to assist them.  If this may be something the customer would like to pursue please contact Mr. ****** at ###-###-####.  He will be happy to assist them.

      Thank you for allowing us the opportunity to respond.

    • Initial Complaint

      Date:05/30/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I was working with the sales associate at Ricart Used Car factory to trade in both of our vehicles at once. We told the sales associate what we were looking for and payment range we wanted to stay in. When we got to the Used Car Factory everything was different, the car payments were double what we stipulated, and we were not able to look at any other cars other than what we were originally interested in. The sales associate was rushing us. After complaining to the sales manager we agreed on a higher than we wanted payment but knew we could refinance in a year. No biggie.
      First problem was my husbands truck,2 days after we bought it developed a bump on the tire. We were suppose to have a tire warranty so he went up and showed them that his tire was damaged. The service manager called my husband a liar to his face, and blamed him for the damage, after many calls they agreed to pay us for the new tire we had to buy. Told my husband to be there the next day, so he stopped by after work and no check. Finally after arguing back and forth my husband received his check with no clarification about our warranty and what it pays for.
      2nd problem the day we left we were told my car was financed through a bank . We received the title for the truck the payment info for the truck but nothing about my car. So I called Ricart over 20 times to figure this out, finally on the due date the finance person told me they had sent my paperwork to the wrong bank and was awaiting its return to not worry all was good. We were financed.2 weeks later still had heard nothing , called back no one would answer me. Got a call on May 30 th demanding my first payment, and saying I did not get financed until today, even though I was told it was fine several times.
      Had to repeat myself several times that I needed a receipt if I was paying. Ricart not the bank. Called the bank they have no info of me or my car. The sales associates are rude, they don’t want to work. I asked for the VP to call me he never did. I am not sure if I am financed or not.

      Business Response

      Date: 06/01/2023

      The customer has been set up with a finance company.  We apologize for the delay. 

      Customer Answer

      Date: 06/02/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20122016



      I am rejecting this response because: I still have no finance information. 



      Regards,



      **** *****

      Customer Answer

      Date: 06/03/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 20122016



      I am rejecting this response because: 

      we have still not received any financing information



      Regards,



      **** *****

      Business Response

      Date: 06/05/2023

      The information we provided will be able to help the customer reach the finance company.  They may want to call them.  The Dealer does not process the financial institutions system.
    • Initial Complaint

      Date:05/17/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 16, 2022, I brought my vehicle to Ricart Hyundai for service on the cvvt engine exhaust. The service was completed on April 8, 2022, but then I was informed that my vehicle needed a whole new engine instead of the repair or replacement of only the cvvt engine exhaust that Ricart Hyundai had done. I was also told by Ricart that Hyundai would cover the cost of the new engine and service, but when I went to pick up my vehicle, I was asked to pay for the unnecessary repair done. This was confusing and unfair to me, as I did not understand why I was being held responsible for the replacement of a part that itself required a larger replacement that was being covered by Hyundai. As I was financially unprepared to pay for the repair, I asked to leave the vehicle there while I obtained the funds.
      Due to my disability and financial difficulties, I was not able to contact Ricart Hyundai for several months. During this time, Ricart Hyundai sold my vehicle without notifying meof their intention to sell my vehicle. I found out about this when I called them in July 2022 to ask about my vehicle, they refused to give me any info and told me to contact the financing company.
      also, when taking my daughter's vehicle in for service on May 12th, 2023, it is possible that Ricart may have used her credit card to pay for the service mentioned in this complaint back in 2022 because 1-2 days after the service, she noticed an unauthorized charge on her card.
      I am very disappointed by the way Ricart Hyundai has treated me as a customer. I feel that they have acted dishonestly and unprofessionally with me. They have caused me financial loss and emotional distress. I request that they either pay me the value of my vehicle considering recent replacements of engine and battery or replace my vehicle with one of equal or greater value/options with a warranty and if a charge has been made to my daughter's card for service to my vehicle in 2022 I demand the funds immediately be returned.

      Business Response

      Date: 05/17/2023

      If the customers vehicle was sitting in are parking lot for a long period of time we would have sent them a certified letter and the lienholder seeking payment.  The customers file is closed.  Reviewing the BMV website shows a repossession listed from Consumer Portfolio Services.  If there was a balance due for services the lienholder or customer would have paid the bill to take possession of the vehicle.  We are sorry, but this matter would be with the customer and their finance company.  The lienholder should have notified the customer also.

      As for payment or charge on her credit card for another vehicle service, we will be happy to look into that with more information about the name of the individual and the type of vehicle we serviced.  I hope you will understand our position.

      Thank you for allowing us the opportunity to respond.  

      Customer Answer

      Date: 05/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      **** *******
    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Ricart to get a car not knowing I would be put in a lemon I haven't had this vehicle for 5 months. And the car has been in there possession 3 times with issues after having it for a lil over two weeks. I started having issues I've complained about they said was fixed. That same day I got the car back I start having issues I sent it back. They say everything was ok git it back a month later car back in there possession. I had no way to work I was told a manager would call me back no call back. I put 2,000 down to not have this car for 5 months and it's always needing fixed I need almost 500 to fix smh this is not right.

      Business Response

      Date: 04/17/2023

       19943875

      The customer had reached out to one of our Used Car Managers and they have agreed to cover the cost of repairs as a one time gesture of goodwill.  At this time we feel the concern has been addressed.

      Thank you for allowing us the opportunity to respond.

       

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When i got my vehicle back from the i noticed that when I turned the wheel or brake I hear grinding and the acceleration is extremely delayed. Furthermore, they stated the completed a oil change, but oil is low and by my perception doesn't look new at all. I've never had a problem with the alignment nor steering, but it was pulling and I felt vibrations whenever I stop, but none of these problems ever occurred until I got my vehicle back.
      I took my car in for new brakes because I seen the rear right rim was now gold and the front rotors WERE VERY GROOVED. Found out that the rear inside brake pad was not connected and the caliper was directly on the rotor. I called and was placed on hold and no one ever picked up. Got Into an accident outside their shop trying to get up there and totalled my vehicle. It's sad because I've tried everyway to get in touch with them (even updated my google review), but I see they respond too these. The problem is that they had my vehicle for 30 days and stated that it was normal when I asked about it because of the moisture accumulated while it sat and an additional issue is they actually check my brakes and said they were good.

      Business Response

      Date: 03/30/2023

      We are truly sorry to hear the customer vehicle was in an accident.  We completed repairs 01/19/23.  History shows the vehicle at a Dealer in ******** 03/16/2023. 

      Again, we are sorry to hear the customer loss.

       

      Customer Answer

      Date: 03/31/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: ********



      I am rejecting this response because: 



      Regards,



      ******* ******

      The rental was not free of charge and if the establishment that conducted the service was proactive with their customers then alot of the issues experiences would have been resolved. The time lapse is not of importance especially  since when the customer left he expressed his concerns about the brakes and other issues which fell on deaf ears. This establishment seems to be reactive (only in defense) rather than proactive. Yes your service was completed prior to the accident, but what was done when the customer sounded the alarm about issues with the vehicle. Also, adding the mileage of the vehicle is no concern its just a attempt to discourage and/or undermine the customers compliant. 

      Business Response

      Date: 04/03/2023

      Again, we are very sorry to hear about the loss of your vehicle.  

       

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