Complaints

This profile includes complaints for Ricart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ricart

  4255 S Hamilton Rd Groveport, OH 43125-9332

  
• 

  Ricart

  4355 Williams Rd Groveport, OH 43125-9484

  
• 

  Ricart

  1525 W CHURCH ST NEWARK, OH 43055

  
• 

  Ricart

  PO Box 27130 Columbus, OH 43227-0130

  
• 

  Ricart

  4355 Williams Rd. Groveport, OH 43125

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car that doesn't work, I got into an accident with a car of thiers and they won't take the money for my deductible and they won't contact me with anything but excuses.

  

  Business Response

  Date: 03/16/2023

  The customer brought her vehicle in for repairs and requested a rental.  Regrettably, the customer had an accident in our rental and found out she did not have coverage for a rental.  Leaving her with a balance due for the damaged vehicle.  We will be happy to accept the amount due, which has been shared with them several weeks ago.

  I hope this information is helpful.  We hope the customer will resolve this quickly.

• Initial Complaint

  Date:02/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Ford Edge in June of 2022 from Ricart Ford dealership in Groveport, Ohio. I financed my purchase with my credit union, Navy Federal Credit Union at a Fixed rate of 6.99%. signed the contract and received the vehicle. Approx. a week later I was asked to get another check from my credit union from **** of Ricart Ford. He said the check was rejected from their bank. I called Navy Federal and inquired about the request from the dealer. Navy Federal said the check needed to be signed.
  The vehicle title has been transferred to me and Navy Federal (they are also listed as the lien holder within their records). No calls or texts during the months of August, September, October nor November.
  
  On December 27th, I receive a text from **** from Ricart inquiring about the check? I called him and we spoke with a Navy Federal loan representative. While all three were on the line Navy Federal disclosed that the original check was not signed on the back by the Dealer, she stated that Tamela did nothing wrong the check was not signed. **** calls and says the check has now lapsed and I need to get another loan, I asked about rates and will this affect my credit. **** reply, “The first loan was never funded. Won’t be a credit issue since a loan never hit your credit.
  
  On 12/31/2022 **** asked about a check 10:40am. I told him my original terms of this contract have changed because Ricart Ford did not sign the check that was sent to them originally from my credit union and didn’t cash that check. This was all due to internal measures by the dealership. Ford wants me to accept a unilateral change for a mistake they made. I was not responsible for their mistake to not accept payment.
  
  As a consumer I am unsure what I should do, because I am the only person who will be financially harmed by Ricart auto negligence.

  

  Business Response

  Date: 02/16/2023

  We are aware of the customer check that has never been made good with Navy Credit Union.  Our accounting office had reached out to the customer in July explaining they needed to apply for a new check, meaning they would have to apply for a new loan then.  The check was written out wrong by missing a word and the back needed to be endorsed by the customer.  The customer told us they would apply and provide us a new check and then stopped returning calls knowing they did not pay for the vehicle.  We have been told they would take care of this and never showed or returned calls.

  We would like payment for the Edge

  Customer Answer

  Date: 02/17/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19409222
  
  
  
  I am rejecting this response because:  the dealership did not properly endorse the check and cash within the time frame.  Navy Federal inform the dealership in December of 2022 they never properly endorse the check. I signed correctly and during the time frame. 
  
  
  
  Regards,
  
  
  
  Tamela Jones

  

  Business Response

  Date: 02/22/2023

  The customer misspelled the written amount of money and did not endorse the back of the check per the Credit Union.  We are offering 10 days starting today for payment in full otherwise, this will be turned over to collections.  We are hope to come to an amicable resolution.

  Thank you for allowing us to respond

   

  Customer Answer

  Date: 02/24/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19409222
  
  
  
  I am rejecting this response because: 
  
  The customer signed where the business told me too and the business did not signed nor cash the check. It is not my fault the business didn't have properly staff to complete the transaction. How was I able to receive a cat without payment. Representatives will be sought if actions occur. 
  
  Regards,
  
  
  
  Tamela Jones

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased truck late August, traded on 2022 bronco that was 90% paid off. Truck was in showroom and had rocky ridge lift on it. I already have a 2020 dodge ram with this same lift package. I did the trade in deal, when I left dealership and got on to the freeway not 1/4 mile at 55mph it had a excessive steering wheel wobble up to 65 and then turned into vibration. I immediatley called sales manager and told him I was turning around and I didn't want this truck due to this issue and he insisted I drive the truck that tires may just have a flat spot and he then insisted that if after driving it for a bit that they would get this fixed or they would just buy it back. I did what they asked, 1 week later I brought the truck back they had it for almost 2 weeks, I picked back up still the issue was present. I brought it back and stated I didn't want the truck and once again they insisted give us a chance to fix. I was due to leave to Florida they asked me to drive to Florida and see if the issue corrected its self. I did drive it. When I got to Florida the issue still was there. But new issue came alive. Front differential started leaking, head lights would start strobing out of no where. Had my son drive it back to ohio after calling Ricart. He dropped it off Oct 5th, I was not able to pick up till Nov 18th, and the wobble was still there. They said they fixed the differential leak and the light strobe was due to bad body control module and it was on back order so they just disconnected it and i could take it till one came in. 2 days later I brought the truck back due to steering wheel wobble,, still had fluid leaking from differential. They had it for another week and half, finally said nothing they can do for steering wheel wobble, and i would also be back in florida so they would arrange with a local dealer in fl to ship the Module.and have them install due to complexity of the issues and who to bill on the modul. Well today I got a text that modul is in and where would I like them to ship it to. And yes the steering wheel still has a wobble and turns into vibration. This wobble is approx 3/4 inch back aNd forth.

  

  Business Response

  Date: 01/06/2023

  Spoke to the customer yesterday.  They are out of the state right now.  

  Customer Answer

  Date: 01/06/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

  
  

  Complaint: 18688250

  
  

  I am rejecting this response because: 

  Dealer was aware that I would be in my Florida hone with the vehicle and I wastold they would make arrangement to have body control module installed here in florida. The wobble still exists and they acknowledge that it is there. I have attached a screen shot note that states I have to live with this wobble. 

  Regards,

  
  

  ****** *****

  Customer Answer

  Date: 01/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

  
  

  Complaint: 18688250

  
  

  I am rejecting this response because: Dealer is twisting things,dealer did not mKe appointment at another dealership, I was the one who made the appointment. Again my complainthas not been addressed just deflected as they have been doing since the beginning. I attached a screen shot of the answer they sent me me , indicating that I would have to deal andnlive with the steering wheel wobble in this vehicle. A 76k vehicle has a wobble at 55 to 65 mph then turns into a vibration. I ha e done everything they have requested of me.  

  
  

  Regards,

  
  

  ****** *****

  

  Business Response

  Date: 01/11/2023

  At this time the vehicle is out of state to address any concerns for us a this time.  The customer provided a local dealer and has been setting the appointment.  We have been in contact with the Dealer and will be sending the part.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle at Ricart Mega Mall in ********* **** on November 11 2022. Paid $30,000 for it. Not even two weeks later, we noticed the exhaust getting loud. Called the dealership, they scheduled for service 3 weeks out. Now because they say we are past the "30" days from purchase, they will not fix the car! We also purchased the warranty that was explained as bumper to bumper, but the exhaust also isn't covered on that as well! Bad service, terrible business practices!!

  

  Business Response

  Date: 12/23/2022

  We contacted the customer and asked they get an estimate at their local shop.  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stollen back in 09/18/2022. My car has been in Ricart's possession since 09/26/22. So far, they've only fixed 2 issues out of 7. The first time they "fixed" my car, it was unfinished, and I didn't get the detail my insurance paid for. I had to get my car back to have transportation to and from work since they declined me for a rental while the parts are being shipped. Whenever I reach out regarding my vehicle, it takes days to get a response or update.

  

  Business Response

  Date: 12/16/2022

  Our service department informed me the parts are in and they are scheduled for Monday to finish everything up.

  Thank you for allowing us the opportunity to respond.

  Customer Answer

  Date: 12/19/2022

  My car is finally fixed, but it shouldn't have taken over 3 months. I've had to call and make sure everything got done, no ome reached out to me first. That's why I am asking for a refund, even an partial refund will work. It's frustrating having to miss work and almost get fired because someone stole my car, and the dealership is taking months to fix it.

  

  Business Response

  Date: 12/20/2022

  The customer repair was an insurance claim.  Unfortunately, parts were on back order which caused the delay with repairing the vehicle.  We do not have control on parts availability.  The customer's insurance company supplies us with a list of the parts covered then the order is placed.  And we wait for parts to arrive.  Right now there is a national backorder on parts which we the Dealers have no control of.

  We are happy to say the vehicle is done and the customer has possession of their vehicle.  We are declining any reimbursement.  This is between the customer and their insurance company.  

   

  I hope they will understand our position.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Jeep Grand Cherokee at the end of October for $34k. Shortly after buying the Jeep, while we had my dogs out on the only adventure we were able to take them on since buying it, we realized that it had a roof leak. A pretty severe one water was pouring through every opening in the headliner.
  
  Got a hold of ***** in the service department. She seemed as though she would be very helpful - wanted me to bring it in right away. They inspected it and found out it had a dent in the roof by the sunroof and was leaking and it took 1.5 months to fix in part due to material shortage. I tried very hard to be understanding during this time but did demand a rental car, I thought they should have offered one but they didn't. When they give out the rental car they tell you that you can't put your dog in it or smoke in it. Since I'm a smoker with dogs I barely used it at all. As a matter of fact I put 85 miles on it in a month and a half that easily could have been 4,000 miles. Rather than appreciate this, when I brought it back there was maybe 30 dog hairs in the back from me loading other things in the car that happened to have some dog hair on it from being in my house. They immediately told me they were going to charge me $100 for having dogs in the car, even though I can prove I didnt via my ring camera footage. So I followed their rules, they arent. As a matter of fact for over a month my eldest dog needed to get to the vet and didn't go - the vehicle I need to take them in was at Ricart and I couldn't put her in their rental. My reward for being patient and understanding is abuse.
  
  On the way home with the Jeep already, a light comes on and the headliner and won't turn off so it's now draining my battery.
  
  Overall I think all they did is keep me from suing them for selling me a lemon. Not even able to take on the extra maybe 10 minutes of vacuuming needed without harassing me about it.
  
  At this point I really would like to return this Jeep.

  

  Business Response

  Date: 12/12/2022

  The customer requested a loaner vehicle while theirs was being repaired.  The agreement was clear that no pets or smoking were allowed otherwise there would be additional charges.  We did waive some of the charges as a gesture of goodwill.  The customer always had the option to clean the vehicle before turning it in so not to absorb that charge.  They opted to have the dealership do it and there is an additional charge.  We apologize for any frustration this matter may have caused.  We want to assure the next person using the vehicle receives it clean just as they received it to use.

  Customer Answer

  Date: 01/04/2023

  ***** ******** <*****@*************.com>
  Dec 30, 2022, 8:43 AM (5 days ago)
  to ******
  
  So in Ricart's own words 'the agreement was clear no pets or smoking'.  I didn't smoke in it, and can prove my dogs were never in it.  No one cares to look at the proof - they just charged me anyway. 
  
  They didn't waive any charges that's an outright lie.  There were no charges expected because I had this vehicle as a courtesy due to their initial negligence and I did not smoke in it or put my animals in it.  It said nothing about some dogs hairs coming off other things I put in the car.  Why do I have to clean a car they should be cleaning anyway due to leaves and dirt debris?  This was just to be nasty, no rhyme or reason what-so-ever.
  
  Now they may be in the middle of replacing the vehicle they shouldn't have sold to begin with and I showed them, when I test drove their replacement offers, my husband and I left a few dogs hairs in the car.  "oh we don't care about that", I replied "yes, you do care about that so much that you had four employees berate me and charge me $100 over a few dog hairs in the car when I'm already going through enough with this company".  It's ridiculous that a million dollar company would charge me a dime after all I've gone through directly because I bought a vehicle from them.
  
  _-
  
  Apologies for my delayed response I could not find the response from Ricart before today.  I did write the BBB about that.
  
  
  
  Sent via the Samsung Galaxy S21 5G, an AT&T 5G smartphone
  Get Outlook for Android

  

  Business Response

  Date: 01/17/2023

  The customer traded their 2020 Jeep for a 2021 Jeep. We hope they are happy with their 2021 Jeep.

  Customer Answer

  Date: 02/02/2023

  FW: Case #: 18560853
  ***** ******** <*****@*************.com>
  Feb 1, 2023, 12:24 PM (22 hours ago)
  to [email protected]
  
  I must have the email below wrong – please update case or at least forward to Ricart.  And my husbands right.  They make it sound like they just gave me this 2021 Jeep.  I’m paying more for it and now I don’t have warranties.  I would expect to, it is a better car with half the miles.  Just don’t want it to sound like a gift.  They were lucky I found it on their lot.  They didn’t even present it to me and then called me, while it was being repaired and I was waiting to buy it, and threatened to sell it out from underneath me leaving me to have to say things like “well this Jeep solves our problem, if you sell it I don’t know what you’re going to do”.
  
   
  
   
  
   
  
  From: ***** ********
  Sent: Wednesday, February 1, 2023 12:22 PM
  To: [email protected]
  Subject: Case #: 18560853
  
   
  
  Yes, Ricart has helped me trade out of my 2020 Jeep into a 2021 that I do absolutely adore.  I have yet to receive the title information, that is in part my fault so I’m being patient.  I am also hoping my credit card company denies the charge and refunds me the $100 for having reasonable dog hair in their rental.  Even though I do love my newest ride, it’s uncanny that this unfortunate incident ended the weekend I lost my heart dog and now my car looks like her.  I’m sure no one cares but that was a lot.  Maybe start checking the sun roofs you guys….note the 2021 Jeep had to go to repair for about 2 weeks before I could buy it due to its’ crunched sun roof sitting on your lot like it was good to go and then I opened it and bailed out of the car, I thought it might shatter over my head.  Two Jeeps in a row. 

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Date: 10/12/2022
  Trade-In: White 2013 Kia Soul for just over $4800
  Ricart wrote a contract for a Blue 2018 Ford EcoSport
  Nature of the Dispute: This is a brief summary of events. After 2 returned contracts from Prestige Finance and Exeter Finance, and 2 months later after driving the vehicle, Ricart dealership told me they could not allow me to take the vehicle off the lot and to give them the keys. Told me they could not do anything to help. After sitting and speaking with a salesperson, he got up to see if there was anything they could do. When he came back he said I had to give $1000 if I wanted to take the truck home. I had to pack my personal items in a box, was taken to their service center in the vehicle they had just took from me, called me an Uber and had me wait humiliated and embarrassed in the Lobby. I was told I would get a check in the amount of the trade in and that I would have it by Tuesday, 12/06/2022. When Friday 12/09/2022 came, I was informed I was only getting $56.26. Mind you I have no car now because they sold it at an auction in Pennsylvania and was told it was bought and now in Mississippi. After taking a couple of days to think over this situation, I did a little research to find out that I was a victim of "The Spot Delivery Car Dealer Scam". Details of how this works, is exactly what happed to me. Except, the dealership did call me in, I went to them after contacting the Finance companies on both occasions. This article can be found at ******************. I would also like to add that I reached out to Credit Acceptance today, 12/12/2022 to ask if Ricart even contacted them to reverse the payoff. The answer was no and that I would need to have them call them about getting the payoff amount reversed.

  

  Business Response

  Date: 12/12/2022

  I reached out to the customer.  Our goal is to see if we can assist her.  

  Customer Answer

  Date: 12/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.

  Ricart has reached out to me and is making efforts to get me into a vehicle.

  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife bought a 70.000.00 custom truck told it was full custom paint truck is 3/4 cust paint and it had full factory warranty had truck in several times for knocking in engine and paint issues and come to find out most of the custom work done on new truck which ford had the other company do the will not covered anything the other company did which my wife was never told about this and when dealing with **** ***** at ricart when truck went in a few days afyer they dilivered it to us due to recalls we had knocking noise in engine and that's when we found that the track was not a full custom painets truck which we made **** *****t aware of this and several other spots on truck wasnt same color she said they would take care of the problem and after 2 weeks we picked up truck some of the truck we fixed but alot wasnt and she told us my wife signed the papers and she owns it now and we contacted ford and thats how we found everything that was installed by the other company ford had to custmize on them truck they wont cover up to us to get problems fixed through the other company
  Now we found the wite paint coming through the cust blue paint anf front tires are fibbing the inner fender wells and front and shakes which we was told to take it to ricart by rocky ridge company that did the cost work on truck and after talking it to ricart they wont deal with issue they said its rocky ridge problem anfter driving 1 hour each way it is a waste of time . we ttied to get ricart to buy the truck back shortly after she bought it because the truck wasnt what they said it was and they keep it for 3 days when my wife bought it and they had to bring it to her several days later and we had it a few days and the motor started.knocking which they had for about 1 week or better and was repaied as we was told when picked up

  

  Business Response

  Date: 12/12/2022

  The customer purchased her 2021 Ford Rocky Ridge 8/29/22.  The vehicle has a custom package done by Rocky Ridge.  The vehicle from Ford Motor Company was white and painted Bright Blue with the exception of certain areas.  When you lift the hood Rock Ridge did not paint the engine compartment which is what the customer was wanting after purchase.  Rocky Ridge declined.  In September the customer wanted us to address a ticking noise.  We opened a warranty claim with Ford and completed repairs under manufacturer warranty.  The customer is not happy with their purchase.  

  We will continue to work with the customer and the manufacturer warranty.  They are also welcome to see if they can trade their vehicle in for something else if they are unhappy with their purchase.  It will be up to them to accept or decline the offers. 

   

  Customer Answer

  Date: 12/12/2022

  ****** ********* <**************@yahoo.com>
  12:54 PM (2 hours ago)
  to disputeresolution
  
  They never reaolved anything we have to take to another dealer 
  
  Sent from Yahoo Mail on Android
  
  On Mon, Dec 12, 2022 at 12:27 PM, Better Business Bureau
  <[email protected]> wrote:

  

  Business Response

  Date: 12/19/2022

  The customer is seeking assistance and needs to work with the vehicle manufacturer and truck outfitter manufacturer.  Both provide their manufacturer warranty with terms.  We the Dealer sold the vehicle AS IS.  

  We will be happy to assist the customer with the understanding only the manufacturers have to agree to cover repairs.  We are sorry to hear the customer is unhappy with her purchase now.  

  Customer Answer

  Date: 01/06/2023

  Ricart appraised the new truck way less than what was paid with in a short time due to the shooty paint job in  the truck which he said the truck should have never been sold off the lot which we have the appraisal in writing from the gentle man at ricart  and ricart dont want any thing to do with it now they said the dont have a body shop which they sent the truck out and had paint work done on the truck a few days after we bought the truck and when the truck was picked up we wasnt happy with the truck and **** *****t was told to buy the truck back . We took truck to a professional body shop and he said the truck wasnt correctly painted and the hole truck needs repainted which when u pay 70 ,000.00 for a new truck is in heard of **** *****t was told several times we wasnt happy with truck after having truck for 2 days and now were finding out alot of other problems with truck. We fill these truck should not be sold to other customers because of the problems with these trucks and the lack of the sales man at ricart doesn't explain everything to customers they just pass the papers and have u sign and once u sign u get stuck with a junk truck and a waste of time and money and alot of headaches

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stollen back in 09/18/2022. My car has been in Ricart's possession since 09/26/22. So far, they've only fixed 2 issues out of 7. The first time they "fixed" my car, it was unfinished, and I didn't get the detail my insurance paid for. I had to get my car back to have transportation to and from work since they declined me for a rental while the parts are being shipped.

  

  Business Response

  Date: 12/02/2022

  It's unfortunate about her situation.  Unfortunately,  we are waiting on parts from the manufacturer.  As soon as they become available we can complete the repairs.  

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/22 my wife and I purchased a 2018 KIA Sorento from Ricart. On the Week of October 10th my oil light came on and I took it to a local mechanic that I used and was informed it was 2-3qts low on oil so they topped it off. I made an appointment with Ricart to have it looked at and it was confirmed oil was getting past the Rings and was burning. On 10/26 it went into Ricart for a combustion chamber cleaning, I was informed it was once again 2-3qts low. The service Manager ***** ***** has knowledge of what is wrong with this vehicle infact she has emails and photos that another dealership Coughlin Kia has sent to her of the sludge that was in the vehicle. The previous owner bought the car at Ricart as well but had the car serviced at Coughlin. Anyway I have asked ***** and the consumer affairs Manager ***** ****** what will happen of KIA refuses to give me a new engine and I can’t get a straight answer…..I have been told by multiple other dealerships that the combustion chamber cleaning rarely works and if it does it’s not a long term fix. I would like Ricart to make this right by either replacing the engine or paying off my car and having me get another car from their dealership. I still owe around $32,000 on the car and have a loan for 7 years on it. I need a reliable vehicle for my family and without a new engine or different vehicle I will not have gotten what I paid for…..if people were to google as well they would find that the Sorento is known for burning/consuming oil. I’m hoping the dealership makes things right as I am a loyal customer of theirs.

  

  Business Response

  Date: 11/09/2022

  We were working with the customer offering to trade them out for a 2020 Dodge with 20,000 some miles still under factory warranty.  I was informed by the customer they decided to trade the Sorento for a used 2018 Toyota at one of our other locations with 70,000 miles.

  This was a decision the customer made. 

  We appreciate allowing us the opportunity to respond. 

  Customer Answer

  Date: 11/09/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18361603
  
  
  
  I am rejecting this response because: 
  
  I did trade out but I still had to carry over over $7,000 worth of negative equity….$2300 of that I would have been fine with because that was from my previous vehicle the rest of the negative equity should have been cover By the dealership who sold a car that their service department knew had oil consumption problems before it got traded in. It would be nice if the dealership would own up to their mistake and make this right, but apparently this is how their customers get treated. 
  
  Regards,
  
  
  
  ***** ****