Complaints

This profile includes complaints for Ricart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ricart

  4255 S Hamilton Rd Groveport, OH 43125-9332

  
• 

  Ricart

  4355 Williams Rd Groveport, OH 43125-9484

  
• 

  Ricart

  1525 W CHURCH ST NEWARK, OH 43055

  
• 

  Ricart

  PO Box 27130 Columbus, OH 43227-0130

  
• 

  Ricart

  4355 Williams Rd. Groveport, OH 43125

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/22 I purchased 2018 jeep compass. On 6/6/22 I called because my transmission felt like it was slipping & I was smelling something burning I was told to drop off on 6/8/22-6/24/22 problem was not resolved just patched the issue
  Then on 7/6/22-8/30/22 I brought my car back for same issues got it back & transmission now would switch to over to over drive anytime in it wanted breaks started squeaking all around a rough ride So I scheduled another appt for 9/27/22-10/17/22 I went to pick up my car the customer rep went to get my car & the key fob wasn't working it looked dirty & beat up. She asked me if it was broke before I told her no but she didn't believe me so she asked the guy that worked on my car did he have any issues & he said no. So they cleaned it put a battery in it then reprogrammed the same one. On 10/19/22
  I went to unlock my car of course it would not work so I manually had to unlock the car once in it started right up will driving down the road I got a message key fob had left the vehicle but the car kept running it continued to do that so on 10/20/22 I brought it back my service rep said it's old
  So since I have easy pass extended warranty she was going to use that to order me a new key. I should have to use any of my warranty seeing how it was broken when it was with Ricart.
  I have missed several hours of work used so much gas coming back in forth to ricart from Worthington Ohio. Also my ricart warranty is going to expire & I didn't get use it on my own because my car has been in the shop for 2 months from the time I got it. I'm not happy & with Ricart I feel like something needs to be done. My car needs to be fixed & my warranty needs to be extended.
  I never had problems with ricart before & I would recommend them to anybody. I can't believe the service I'm receiving

  

  Business Response

  Date: 10/27/2022

  We are sorry to hear the concerns the customer has had with her used Jeep Compass purchase.  They were provided at no charge a Motortrend (EasyCare) service contact for 6 months or 7,500 miles.  We provide this for vehicles that fall in the guidelines of year and miles.  We inspect our Used Cars but concerns may arise which is why we offer at no charge the Motortrend Service Contact.  We cannot extend the service contact.  The good thing is the customer purchased a 3year/36,000 extended service contract.  

  We will continue to address the concerns the customer may be having and apologize for the inconvenience this may have have caused.  I hope you can understand our position.

   

  We appreciate you allowing us the opportunity to respond.

   

  Customer Answer

  Date: 10/27/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18252461
  
  
  
  I am rejecting this response because: Everytime I have to bring my car in for service I miss a day of work. 
  Also I live in Worthington  Ohio & I have to drive to Groveport Ohio I have made that trip at least 8 times in the 4 months I've had the car. I feel like Ricart sold me a lemon.

  i thank them for responding to the bbb because I never got a response

  when I put in a complaint with salesman or my tech

  
  
  
  Regards,
  
  
  
  ****** ******

  

  Business Response

  Date: 10/31/2022

  The customer dropped off their vehicle this past Friday and was Uber home.  The replacement key was programmed and the customer was Uber back to pickup their vehicle.  At this time we believe all have been addressed.  We appreciate the opportunity to service their vehicle.

   

   

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/2022 I had a scheduled appointment for a recall on my 2019 Hyundai Genesis, (Trunk Latch Base) I took my car in for service at 10am. I was promised to have all my fluids topped off and my recall completed. When I took my car in for service there was no chipped paint nor scratch on it. I have pictures from the day before to prove this.

  When I got my car home I noticed my fluid light on and three spots of chipped paint on the rear driver side near the trunk. I called Ricart to address my concerns they told me that my service advisor would call me back in which she never did, 2 days later I called back and a supervisor that was filling in told me to come back.

  On 9/6/2022 I went back to address my concerns. after waiting 5 mins as I watched this lady mess around on her computer she asked me to come look at the camera and she stated the scratches were already on my car. I left because I was confused as how my car got damages all of a sudden.

  On 9/9/2022 I returned to Ricart but did not pull up into the bay. I asked to see the images again because I was never shown a time or date when I was there on the 6th. When these images were pulled back up the dates stated 9/6/22. I explained to her the images I needed to see where on 8/29/22. I stood there for over an hour and she could never find any images of damages on the date of 8/29/2022. She argued with me that she only seen one spot when are three she also stated that she could get a good view and the glare was throwing her off. I recorded her on my phone she continued to argue with me about Ricart not being at fault for my damages. I asked her to review the service cameras to see if she could see anything and for 45 mins she never could pull up any footage from 8/29/22 from 10am-11:30am. She then stated she was not gonna sit all day trying to find my car she said my car was probably worked on outside the garage and there were no cameras to see outside. I asked if the GM could contact me and he never did.

  

  Business Response

  Date: 09/13/2022

  We reviewed the customers pictures and information provided by them.  The technician would not have opened the back door because they were performing a rear trunk latch recall.  The pictures also seem to have dirt around the chips indicating they have been there for sometime.  We apologize for the fluid toppings.  There was nothing on the Repair Order requesting this service but it is usually something we do for coolant and washer fluid.

  We decline to assist with the chip concerns the customer has indicated.

  I hope you can understand our position.  Thank you for allowing us the opportunity to respond.

  Customer Answer

  Date: 09/13/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] I have a video recording for 40 mins of back and forth conversation  my car is a 2019 it is kept in a garage  at home and dirt is never a factor or concern. This lady is the same lady that has been sticking  to a no and she firt of all never knew what kind of car I had she thought I had a Nissan, she thought I had a white car, and she showed me the wrong date to verify my car had no damages on 8/29/22.. she kee0s showing images from the date of 9/6/22. ..This is the same lady that has never had the Gm return my call nor reqch out to me. AS inwas standing there someone else's came in with bad damage complaint she stated contact the insurance.. I'm rejecting this response because cause it it false information  and there is no proof to back her story up I have a video that I am trying to get over to the BBB I have pictures  and videos ..It is funny that no one could show me a picture and a time and date on the day that my car was first initialed scheduled.  I WILL SEND THE VIDEO OVER ON ANNEMAIL IT IS 40 MINS LONG...it is not fair Ricart is playing this game I will never take my car here again.
  
  
  
  Complaint: 18014346
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ********* ********

  Customer Answer

  Date: 11/21/2022

  ********* ******** <*****************************>
  8:49 AM (5 hours ago)
  to Trezon
  
  I will take the pen, this is not a fair decision no real proof from the dealership was provided. I SHOULD HAD WENT TO COURT..

  

  Business Response

  Date: 11/21/2022

  The paint pen has been order and should be in by the first of next week

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Ricart Mitsubishi on 9-4-22 and after driving it for approximately 24 hours I decided I was unhappy with the car overall, as it was missing some features we were led to believe it had. When I called on 9-6-22 to inquire about bringing it back to exchange it for something else, the manager whom I spoke with was extremely rude and told me they do not return cars that are purchased there, they would only have exchanged it had it been delivered to my home. They do advertise a 72 hour exchange policy and when I inquired about that he simply told me they don't do that and nobody returns or exchanges new cars and that since I went to his place of business the car was mine and I needed to either sell it as used to someone or just deal with whatever I was unhappy about. He did not try to offer any type of resolution, even after again inquiring about their 72 hour exchange policy that is advertised.

  

  Business Response

  Date: 09/08/2022

  After review of the customer file, we will offer a one time exchange for another new Mitsubishi that is equal or greater.  This will be available to the customer for the next 24 hours. 

  We apologize for any misunderstanding and appreciate you bringing this matter to our attention.  Thank you for allowing us the opportunity to respond.  We will be happy to work with the customer.

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Ford Ricart and told their Auto department that my phone chargers in my 2018 ecosport that I purchase from them last year was not working and if they could look it up to see if they were under the warranty that I bought when I bought the car from them. They said they wouldn't be able to look it up until I paid $100. That would not be refundable. That's not right I have to pay $100 just to find out if it's under warranty for something like a charger in my car.

  

  Business Response

  Date: 08/05/2022

  A message was left for the customer to call us.  We will waive the $100 service checkout as a one time gesture of goodwill to review their phone charger issue.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in at the end of April and was going through an insurance claim. I had the 101 point inspection (I thought) done and paid for. I provided this inspection to the insurance company and they could not even use it because the inspection mentioned uncertain wording, stating that this “could possibly” be the issue. I explained to Myra they need to reword the inspection or do another inspection to be certain of the issue and what needs to be done. I then gave Myra direct contact to the insurance company and it still took over a month for the second inspection to be completed and sent to the insurance company. With that being said, I assumed a second inspection was already completed and sent over. Once the work was approved in July and payment was sent July 4th to Ricart, Myra said they did not receive it. The insurance company said it was sent virtually, I relayed this info so they finally found the payment.
  I was originally told that I need all 4 tires replaced and that could be the noise the car was making. Then I was told it was the strut assembly that was causing the noise and also that I need a new wheel so I wouldn’t damage the tires. Therefore, I approved everything they said was causing the noise. I finally got my car July 14th and over $4000 later the vehicle is still making the exact same noise I originally came in for to be fixed. I took the vehicle back today 7/15/22 and went on a test drive with the assistant manager and he hears the noise as well. After sitting for 2 ½ more hours for them to give me a diagnosis they finally said it was a wheel bearing, which should have been apart of the two previous inspections. Now we’re at 3 months and 2 inspections later and my insurance company has made a payment and closed the case because Ricart assured them that these things would fix the issue.
  Finally, I had another vehicle with an engine being rebuilt and it was returned to me with a dying battery although the paperwork said the battery was go

  

  Business Response

  Date: 07/22/2022

  The customer purchased this vehicle from a third -party and must not have it it long when the damaged occurred.  We had no history on the vehicle.  Their insurance company never came to look at the vehicle communication was through pictures and speaking to the advisor and technician.  Vehicle was release to the customer.  The customer brought the vehicle back for a noise the assistant manager drove and confirmed a noise thinking its another wheel bearing.  We are reaching out to the insurance company to see if they may cover the repair under their accident.