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Business Profile

Management Consultant

STRATAS ADVISORS, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failing to reimburse for service charged fully in advance but not delivered. This company will not be able to deliver service paid fully in advance.

    We have not received response from **** ****** with regards to a refund that is owed to Enerser. We write a few requests for the reimbursement for the money we paid in advance covering attendance to our Board Meetings, as stated on the attached proposal. Stratas Advisors is not able to comply with the proposal, therefore we are requesting for a refund of 75% of the money we paid in advance for the adviser attendance to four Board Meetings. He just attended to one on april 2022, but could not attend the sessions scheduled in July and October 2022, as well as the next one, scheduled for January 2023, because he has left Stratas Advisors.

    Therefore we are respectfully requesting a reimbursement for the corresponding meetings that he could not attend for the remainder of the year, taking into account that we paid for four meetings in 2022, with associated feeds of $34,900 which is $8,725 / per Board Meeting.

    We share the bank details for the refund, as well as the estimated date to receive it, but we did not receive a response, even with the four refund requests sent by email to the company's president and collaborators.
    We hope you can help us manage this situation and that other companies do not go through the same.

    Business Response

    Date: 12/01/2022

    [BBB Transcription via Email]


    **** ****** <***************************>
    3:38 AM (4 hours ago)
    to ********************

    Dear ******** 


    With respect to ID ********, it our view that contract is with Stratas Advisors and that Stratas Advisors can provide the requested services given the overall capabilities of our firm, which includes extensive knowledge and experience pertaining to the refining and fuels sector from a global perspective and with respect to North America (Canada, US and Mexico) and Latin America. We provide consulting and advisory services for many clients involved in this sector and geographic region, including some of the largest international oil companies, as well as distributors, traders and retailers. I personally have more than 40 years of relevant experience, including providing strategic advice at the senior executive level and for companies operating within the pertinent geographic region. 

    If this offer is not acceptable, Stratas Advisors is offering to apply the funds to continuation of access to our Short-Term Outlook service (which is a service Enerser has been subscribing to since 2020) with access through the end of 2023. This duration represents a value of USD 21,900. Additionally, Stratas Advisors will grant six (6) complimentary Stratas Coins (each with a value of USD 1,500), which Enerser can utilize for additional research and consulting support from Stratas Advisors and represents a value of USD 9,000. The total value of the combined offer is USD 30,900. 


    Best Regards 



    **** *. ******

    President

    Stratas Advisors, LLC

     

    Phone: +**************

    Web: www.stratasadvisors.com

    Email: ***************************

STRATAS ADVISORS, LLC is NOT a BBB Accredited Business.

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