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Business Profile

Used Auto Parts

Miller's Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Millers Junk Yard 12/9/21 and paid them 603.84 for a motor they said was the proper motor for my car. They asked me the make, model, year and vin number and what admissions system it had, which they should know from the vin no. Told them federal. After the motor was put in I found out they sold me the wrong motor it was California admissions which caused a lean code and poor gas mileage. Went back and told them they said it was the right motor and gave me a phone number to a mechanic they said could fix it for me. This cost a lot of additional parts, labor, and delays. They had to replace the head in order to remove the lean code and have it run more fuel efficiency. I feel that I should be refunded my money for all the following work that needed to be done to try to correct being sold the wrong motor.

    Business Response

    Date: 08/17/2022

    Customer ended up returning our engine in pieces months ago at which time he was given the money for the engine back because we didn't have a replacement at the time. This was months after it was bought and we only give a 30-day warranty. We feel this was handled accordly and generously taken care of on our parts considering the time frame and being returned an engine in pieces. If there are any other questions, feel free to get ahold of us at the office

    Customer Answer

    Date: 08/20/2022

    I am rejecting this response because: They are lying they sold me a motor that ran but was California admissions when they knew that I needed a Federal admissions motr. I gave them the VIN number and all the information needed to know what was the correct motor. When I found out that it was the wroug motor and Y City Repair put it in anyway which caused a lean code, which caused very poor fuel mileage. When I went back to Millers they they were rude and made and acted like they were mad. I'm the one who should be mad! They made excuses and gave me the phone number to a mechanic that caused me a lot of problems and a lot of money. They should have just sold me the right motor in the first place and if they didn't have it they should've said they didn't! They should refund my money for the motor!

Miller's Auto Wrecking is NOT a BBB Accredited Business.

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