Business Profile

Fabric Store

Jo-Ann Stores, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

493 total complaints in the last 3 years.
155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made several orders over the last couple of months. Many of my items arrived damaged, or with stickers on them that I could not remove which prevented me from using these products. I tried contacting customer service on 12/14 via email. I never received a reply. Yesterday, I sent a text to the customer service number. I got a reply this morning asking me what items were damaged. I replied and they stopped responding.
Business Response
Date: 12/23/2024
Dear ******,

We apologize for the delayed responses from our Customer Care team, which is currently experiencing a high volume of inquiries. Rest assured, our team is working diligently to address all incoming inquiries promptly and efficiently.

To assist you with the issue of damaged items in your orders, we kindly request the item numbers and quantities of the damaged items for each order. Please provide us with a list containing the order number, item numbers, and quantity of the damaged items, so that we may expedite the resolution process. Thank you for your cooperation.

Sincerely,

JOANN
Customer Answer
Date: 12/24/2024

******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 3

Business Response
Date: 12/27/2024
Dear ******,

Thank you for submitting the list of damaged items. In order to provide you with the best assistance, we kindly ask that you specify which item numbers correspond to each order number mentioned in your original complaint. Please send a detailed list including the order number and corresponding item numbers to **************************. Thank you for your cooperation.
Sincerely,

JOANN
Customer Answer
Date: 12/27/2024

I am not sending another email that will go unanswered to customer service. I have listed the items and corresponding order numbers below:
Order: ***********
******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 1
******** qty 1
Order: ***********
******** qty 3

Business Response
Date: 12/30/2024
Dear ******,

Please note for the future that issues such as this are best resolved through Customer Care directly. Customer Care can be reached via email at ************************** or via phone Monday through Friday 9am to 6pm EST at ************.

For order ***********, we have issued a refund in the amount of $34.71 for the items listed. Please note that item number ******** was cancelled. You were not charged for the cancelled item.

For order ***********, we have issued a refund in the amount of $4.05. You should see these refunds reflect on your original payment method within 3-5 business days.

Sincerely,

JOANN
Customer Answer
Date: 12/30/2024
I am rejecting this response because: that’s not a full refund for the second order. All 3 branches should be refunded as they all came damaged. Also, please don’t direct me to your customer care team as it has been over 2 weeks since I reached out to your customer service team and still haven’t gotten a response. I suggest that you work on that. While I understand that it is a busy time of the year, 2+ weeks is unacceptable. Especially to have someone respond a week later and then just stop responding all together.

Business Response
Date: 12/30/2024
Dear ******,

The refund in the amount of $4.05 on order *********** is for the (3) 12" Christmas Pine Leaves With Blue Berries Pick ***** by Bloom Room.

Sincerely,

JOANN
Customer Answer
Date: 12/30/2024
I am rejecting this response because:
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the wrong item and cannot get a response from JoAnn Fabrics. They sent me a blanket set instead of the unicorn spit glaze I ordered. I have tried to call and waited on hold for over 30 mins before hanging up. I have texted to the number given on the website and have emailed twice and still no response. I would just like to receive what I ordered and paid for.
Business Response
Date: 12/23/2024
Dear *******,

We sincerely apologize for the delay in response from our Customer Care team, as we are currently experiencing a high volume of inquiries. Please be assured that our team is diligently working to address all incoming inquiries in a timely manner.

We would like to extend our apologies for the mix-up with your order. A refund of $5.03 has been processed and should reflect on your original payment method within 3-5 business days. You are not required to return any items and may keep, donate, or discard them as you see fit.

If you wish to reorder, please place a new order on joann.com and email ************************** with the new order once it ships to receive credit for any price difference and standard shipping costs. Alternatively, you can call ************ to place an order over the phone with an instant price match and waived standard shipping charges.

Sincerely,

JOANN
Customer Answer
Date: 12/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:12/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 29th, 2024, I placed a large order of yarn ( $185.56 worth of yarn, to be exact) and did not receive my full order. My skeins of yarn came in multiple different packages that arrived on multiple different dates, to start with. None of the packages arrived on time, and they were all packaged in odd ways. The biggest box of yarn that came had been packed in a garbage bag for some reason. Since my yarn was coming sporadically, I decided to finally check on the JoAnn’s app itself (as opposed to just looking at my emails) to see what yarn had shipped and what yarn had not. It turned out that thirteen skeins of yarn from my order had been cancelled with no refund, no email, and no notification of any kind. Through the emails for tracking my order, it had only shown that these skeins were still being processed, not that they had been canceled. Since I never received a refund for those items, I reached out to the company via a help request through their website. I received an email quickly after that saying that they were overloaded with customer complaints, and that it might take up to a week for my email to be replied to. I got that email sent to me on December 12th, 2024. Since then I have been unable to contact any sort of customer service representative. This was an online order, so there isn’t a specific store that is at fault. It’s also complicated to even call a location for help with this, since when you place an online order, they send out parts of your orders from multiple physical locations. If one location doesn’t have the product you order, then it’s pushed to another location to see if they can fulfill it. I would just really like my refund of $90.87.
Business Response
Date: 12/23/2024
Dear ******,

Please accept our apologies that we were not able to fulfill your entire order. At this time, ********* does not offer backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping. I assure you that you will not be charged for any item(s) not shipped. We're so sorry for any inconvenience.

Sincerely,

JOANN
Initial Complaint
Date:12/20/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unfortunately, this is an online order so I am not sure which location would handle.

I have had so many issues take place the past few months with orders with *********.

Because of this, they gave me a $15 gift card which I recently applied to my last order with them.

Ironically, despite the gift card showing it was applied, they charged me full price.

I reached out to them a week ago and again yesterday only to receive a reply that they are resending me the gift card.

I don’t want a replacement gift card. I wanted to be done with this company due to the numerous errors they keep making but decided to make one last order so not to lose out on the gift card originally sent to me for poor service so applied it to order, accordingly.

They, obviously didn’t take the time to read my email and just sent a reply stating they were sending me a replacement gift card.

I want $15.00 refunded back to the original form of payment applied to my order since gift card was applied. I don’t want to buy anything else with them. This was suppose to be my one and done last order but because they can’t get their act together it keeps going on and on and on.

Please assist me.

Thank you,

****** **********
Business Response
Date: 12/21/2024
Dear ******,

We're sorry for any inconvenience this may have caused. Our records show that the $15 gift card was successfully applied to your order on 12/10/24. Your Mastercard was charged $1.20.

Sincerely,

JOANN
Customer Answer
Date: 12/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The correct amount was charged today and incorrect amount credited. A little odd to me that they told you otherwise, but I’m not going to go back and forth.
I will no longer do business with them going forward.
thank you for your help.
****** **********
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on December 10th 2024, which per the website would be arriving before Christmas. The order was shipped in many separate packages, but the majority of items were shipped and set to arrive Monday Dec 16th. I got a notification that the package arrived, and per the tracking info it shows it was delivered to a different city/state entirely. I called their help line and sat on hold for over an hour 3 times, emailed, texted, submitted help form on their site, and I have not gotten a single response in 4 days on the issue. Not even an acknowledgment. Not sure how this even happened or what Im supposed to do here. The other items in the order look to be at least in route to the correct address, and I got one single item to my correct address, so there is no way there was an issue with the address on the order.
Business Response
Date: 12/20/2024
Dear *******,

Please accept our apologies for the delay in responses from our customer care team. They are currently experiencing a high volume of inquiries and are working as quickly and as diligently as they can to respond to everyone.

At this time we have issued a refund in the amount of $159.09 for the package misdelivered on the order. You should see this refund reflect on your original payment method within 3-5 business days.

If you would like to reorder, you can place a new order on joann.com and send an email to ******************************************* with the new order number once it has shipped to receive credit for any increase in price as well as the cost of standard shipping. If you did not want to wait for a price match refund you can call us at ************ and the order can be placed over the phone with an instant price match and waived standard shipping.

Sincerely,

JOANN
Customer Answer
Date: 12/20/2024
I am rejecting this response because:

You are providing me the same phone number to call that I have called multiples times this week with absolutely no response. Please just reship the order I paid for to the correct address - I should have to struggle to get ahold of customer service just to get the items I ordered at the same price they were weeks ago. I have not received a refund, I would just like the items shipped to my address please. Please understand that even giving a customer their money back in such a scenario, they are left with the loss of time shopping/ finding the items and purchasing, then in this case sitting on hold for hours trying to get help with no response as well as sending multiple emails, texts, survey replies, etc. This is not a solution- you are still leaving the customer at a loss.
Business Response
Date: 12/23/2024
Dear *******,

We certainly apologize for any inconvenience. Unfortunately, our system does not allow us to reship items at this time. This is why the process is to refund for the misdelivered package and offer the reorder at the same sales pricing and free shipping. There are two ways you can place the new order taking advantage of this offer. You may either place the order on joann.com and send an email to ******************************************* with the order number once it has shipped to receive a credit for the increase in price and well as the cost of standard shipping. If you did not want to wait for a price match refund, you can call ************ to place the order over the phone with an instant price match and waived standard shipping.

Sincerely,

JOANN
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 yards of a particular fabric which initially got delivered to me in separate pieces. As a fabric store, they should have realized that would do me absolutely no good with the kind of fabric I ordered. So I reached out to their customer service department and requested the fabric be resent in one full piece. Instead of doing that, they refunded me for that portion of my order and told me I’d have to reorder the fabric. When I told them I didn’t want to do that given I’d have to repay for shipping and also pay more for the fabric because the price had since gone up, they told me to reach back out after my order had shipped and they would refund me for the difference. I have since reached out to them several times and they have failed to refund me or even respond to any of my emails. I am now requesting a full refund for the amount of $25.01 that I paid to reorder the fabric because they have completely failed to provide the customer service they said they would provide.
Business Response
Date: 12/19/2024
Dear *******,

Please accept our apologies for the inconvenience. At this time, we have processed the refund for the difference in cost and the shipping charges on order *********** as previously offered. You should see this refund reflect on your original payment method within 3-5 business days.

Sincerely,

JOANN
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several items from Joann last Thursday and encountered several issues with both the order and the items received.

When processing the order, despite having a coupon that qualified for free shipping, I was charged the full shipping price for the item. I sent a message to Joann’s customer service e-mail to request a refund for this since it was after business hours, and while I received an automated message that my message was received, I have yet to receive a correspondence about this issue with the shipping fee.

Additionally, my order was shipped in several parts, which is not an issue, but the first part of the order arrived yesterday. Four of the items in this order were glass ornaments and ranged from being damaged to completely crushed because they had been wrapped in an appropriate manner and put in a plastic bag for delivery by USPS (which was small enough to fit in my mailbox, but ultimately risked the items being crushed). There was no label indicating that the package was fragile either. I am worried what this means for the rest of the ornaments, and while it is currently during business hours, I remain on hold with the customer service on the phone and have not received a text back either. I am not sure if this will be resolved based on the delay in a response via their email, especially in time to receive the ornaments for Christmas.

As a result, I would like assistance with the shipping fee, a way for the broken ornaments to be replaced (especially if the remaining part of the order arrives broken), and some way to make sure the replacements are sent more securely and in time for Christmas.
Business Response
Date: 12/19/2024
Dear ********,

We apologize for the inconvenience caused by the damaged items in your order. Our records indicate that the issue regarding the damaged items and shipping charges has been resolved through our call center. We regret any delay in response from Customer Care due to the current high volume of inquiries.

Sincerely,

JOANN
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for 9 frames on November 20, 2024. Delivery was taking way longer than it said it would when I purchased the frames, so I went to check on the status. It was only THEN that I saw that my order had been CANCELLED!!! Not only that, but I wasn't even INFORMED that my order was cancelled!! So, I immediately placed the order AGAIN (on December 3). It took 8 days to arrive, and when it did, lo and behold only 2 of the 9 frames arrived! The 7 more I ordered have STILL not been delivered and I placed the order on December 3 (today is December 18)!! There is absolutely ZERO information stating when they will be shipped. If they were not in stock, they should never have listed them in stock. I never would have ordered them!! I needed them for my Christmas party this weekend and now they will not arrive. I am NOT happy at all. Extremely frustrated. Highly unprofessional! If the frames were not in stock, I would have gotten them from somewhere else. This is absolutely ridiculous and I demand answers as to where my order is! This seems to be a common theme with ********* and I have no idea how they are still in business! Now, the art wall I thought I would have done for my family Christmas will not be done on time. I am SO mad. This is horrible customer service!!!!! What in the world!?!?!? WHERE ARE MY FRAMES? Futhermore, ANY attempt at reaching customer service is just non-existent. They don't answer calls, texts, or emails. HOW ARE THEY STILL IN BUSINESS?!?!
Business Response
Date: 12/19/2024
Dear *****,

We apologize for any inconvenience caused by the recent orders placed. Our records indicate that 7 frames from order *********** were cancelled due to being out of stock during fulfillment. We regret that we were unable to fulfill your complete order. Please be advised that joann.com does not provide backorders. In the event of items being out of stock during fulfillment, we will ship the remaining items and adjust your order total, including shipping costs. Rest assured, you will not be charged for any items that were not shipped.
Sincerely,

JOANN
Customer Answer
Date: 01/07/2025
Please re-open this. I apologize for my delay, but I did not check email over the Christmas holidays. Below is the email they sent me. My refund of $39.95 has still not gone through. I have only been refunded $4.43 and they are no longer responding to my emails. When can I expect the rest to be refunded? Also, when can I expect the frames to be back in stock and how do I trust them to honor the sale price and free shipping if I place the new order (as they state below that they will do)? If they won't respond about my current refund, what makes me trust they will respond to my email about getting reimbursed for the new amount (the overage and free shipping) after I place the new order at regular price? Thank you, ***** *******

On Wednesday, December 18, 2024 at 07:25:58 AM CST, Thaire <customer.service@********************> wrote:

Dear *****,

Thank you for contacting us regarding your recent order on joann.com.

After reviewing your order, I regret to inform you that the item you purchased was canceled due to being out of stock at the time of processing. I apologize for any inconvenience this may have caused. Rest assured, we will honor the sale pricing and free shipping for this item once it is back in stock, which typically takes two to three weeks. Please feel free to place a new order on ************************** once the item becomes available and provide us with the new order number in your reply to receive a credit.

As a gesture of apology for the inconvenience caused, we would like to offer you a refund for the two frames, if you agree.

If you require any further assistance, please do not hesitate to reach out to us.

Warm regards,

Thaire
JOANN Customer Care

Business Response
Date: 01/10/2025
Dear *****,

We sincerely apologize for any delays in receiving responses from our ************* team. They continue to handle a high volume of inquiries and are working diligently to address them as promptly as possible. We are pleased to inform you that we have processed a one-time courtesy refund for your order in its entirety. Please allow 3-5 business days for the refund to appear on your original payment method. Thank you for your understanding and patience.

Sincerely,

JOANN
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on December 5th for 12 garland, 5 velvet bows, 2 velvet bows with greenery, 2 rolls of velvet ribbon and 12 Poinsettia picks. My order sat in “processing” for 11 days. I eventually received all items but the 12 garland and 2 velvet bows with greenery. I made several attempts to contact customer service but got bogus responses days after the fact. Upon checking the status of the last 14 items, I came to find that Joann CANCELED them from my order. Their policy stated that items are canceled when they are not in stock, however, these items are showing as still in stock both on the Joann’s mobile app and the Joann’s online website. What’s even worse is that I was never notified that my items were canceled. Their policy states that customers are notified via email when this happens, yet that never did. I expect to receive my items for the original price I purchased them at with free shipping and at the very least, with the 15% off I was told I would receive via the text from customer service. I’ve been a long time Joann’s shopper and this is truly disappointing and really poor business.
Business Response
Date: 12/18/2024
Dear *****,

We sincerely apologize for any inconvenience this may have caused. Our records indicate that the 9" Christmas Red Velvet with Greenery Bow and 9' Unlit Canadian Pine Christmas Garland were cancelled due to unavailability at the time of order fulfillment. Rest assured, you were not charged for the cancelled items.

Please be advised that the inventory displayed on joann.com is not updated in real-time. We are currently working on improving our system to ensure a more accurate inventory management. As these are seasonal items that will not be restocked, we regret to inform you that we are unable to assist with a reorder for these products.

When items are cancelled, our automated system sends email notifications to customers. However, we have received reports of some customers not receiving these emails. Our team is actively investigating this issue to find a resolution. Thank you for your understanding.

Sincerely,

JOANN
Customer Answer
Date: 12/18/2024
I am rejecting this response because: Product availability is expected for any and all items from a consumer standpoint. If a business cannot guarantee that they are providing up-to-date information on product availability, then that is the problem of the business, not the consumer. These items are still showing as of today that they are in stock, so why can’t my order be processed now if this is the case? I expect the business to make right on their mistakes, and unwillingness to do so speaks volumes.

Business Response
Date: 12/20/2024
Dear *****,

Orders are processed under the assumption that stock is available. In certain instances, limited availability may result in an inability to ship the requested quantity, however, we will make every effort to complete your order. Please be advised that joann.com does not currently offer backorders. If an item is unavailable at the time of fulfillment, the remaining items will be shipped and your order total, including shipping costs, will be adjusted accordingly.

Should you wish to reorder any available items, please place a new order on joann.com and notify us via email at ************************** once the order has been shipped. This will allow us to provide credit for any price difference and standard shipping costs. Alternatively, you may contact us at ************ to place a new order over the phone with an instant price match and waived standard shipping. Please note that we cannot guarantee fulfillment of a new order if the items are no longer in stock.

Sincerely,

JOANN
Initial Complaint
Date:12/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a delivery by FedEx for order #*********** on 12/9/24. Unfortunately, upon opening the box, the contents were not what I ordered. I received holiday cards instead of the very expensive fabric sheets that I ordered and paid for. I have emailed Joann's (2x) and tried to reach a customer service representative by phone (2x) but was on hold 30+ minutes each time before ultimately hanging up. After a week of attempting to reach Joann's to resolve this issue, I'm still unable to get a response from Joann's regarding my order. I have provided all the relevant information needed to resolve this issue via email. However, the lack of timely customer service is quite frustrating.
Business Response
Date: 12/17/2024
Dear ****,

We sincerely apologize for the mix up with your order! We have processed a refund for this order at this time. You should see this refund reflect on your original payment method within 3-5 business days.

If you would like to reorder, you can place a new order on joann.com and send an email to c************************** with the new order number once it has shipped to receive credit for any increase in price as well as the cost of standard shipping. If you did not want to wait for a price match refund you can call us at ************ and the order can be placed over the phone with an instant price match and waived standard shipping.

Sincerely,

JOANN
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I will note that receiving a sale price adjustment by telephone will be hard to get since it's near impossible to reach a customer service representative.

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Jo-Ann Stores, Inc. is NOT a BBB Accredited Business.