Complaints

This profile includes complaints for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jo-Ann Stores, Inc.

  5381 Darrow Rd Hudson, OH 44236-4000

• 

  Jo-Ann Stores, Inc.

  3977 Medina Rd Akron, OH 44333-2444

• 

  Jo-Ann Stores, Inc.

  1500 Canton Rd Ste 128 Akron, OH 44312-4097

• 

  Jo-Ann Stores, Inc.

  5005 Grande Shops Ave Medina, OH 44256-6787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 2nd that was immediately canceled. Mind you it said the item I desired was in stock. A hold was placed on my card that still has not been reversed at the end of the 4th day now. I have emailed their customer service twice with absolutely no response. I want the hold removed and my money back. This is not a return there was no actual charge but they're still holding on to my money

  Business Response

  Date: 12/09/2024

  Dear *****,
  
  We're so sorry to hear that your order was cancelled. When your order was submitted, your card issuer may have placed an authorization hold on your account to ensure that the funds needed for this order remained available. Any hold placed on your account will be removed in accordance with your card issuer's policy as JOANN will not collect these funds. (Typically within three to five business days. Prepaid and non-traditional account holders may notice that the hold takes longer to expire.) If you have any remaining questions regarding the hold on your account, please contact your card issuer directly.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/09/2024

   I am rejecting this response because:
  
  
  I already spoke to my bank and any hold placed is done and released by the business. It has been 7 days now and there is still a hold from your company on my account. This is a problem you need to look into and fix asap.

  Business Response

  Date: 12/10/2024

  Dear *****,
  
  The authorization hold is released on our end automatically, but can take a few days for your card issuer to release the hold on their end. We can send a written request to your bank asking that they release these funds. In order to proceed with this, please send an email to [email protected] with the following information:
  
  
  
  Date of transaction
  
  Amount of transaction
  
  Number of authorizations pending
  
  Name on the card
  
  First 6 numbers on the card used
  
  Last 4 numbers on the card used
  
  Bank email address or fax number
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:12/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on line, went to pick it up. I paid for it at the store Which was the 254 dollars. I checked my bank account a week later to find that they had charged me when I placed my order on line. 243.00, I called Joann's they said I needed my receipt. To prove I didn't rebuy the same products. It was a gift so I had no receipt. I called the corporate office they said to bad. I was very upset $254.00 is a lot of money for someone who lives on SS, and only gets $1200.00 per month. Every time I have ordered from Joann's I have paid when I picked up my order. This has made me so mad. I will never buy from them again So I paid online 243 which is what I should have paid then at the store 254.00.

  Customer Answer

  Date: 12/09/2024

  This is the bank statement

  Business Response

  Date: 12/10/2024

  Dear *****,
  
  We apologize for any inconvenience this may cause. When you place an order on joann.com, a temporary authorization hold will be placed on your payment method. After you pick up your order, the authorization hold will be released and the charge for the order will be reflected on your payment method. Rest assured, you will only be charged for the items you pick up.
  
  Please note that while the authorization hold is released automatically on our end, it may take a few days for your card issuer to process it. For more information, please visit our frequently asked questions page at: ******************************
  
  It is important to remember that orders placed online are not paid for in store upon pick up. If you need to process a return or refund for a purchase made in store or if you need to dispute a charge with your card issuer, we recommend contacting the store directly.
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a Silhoutte Cameo 4 machine from Joann Fabrics on November 10th. We opened the product to use it today and it was defective. We immediately repackaged it and brought it back to the store. They refused to accept a return of the product because the box was opened. Not sure how else we are supposed to find out if the product works other than to open it. This is an unfair/unacceptable practice designed to scam the consumer out of their hard earned money. I should be reimbursed for this purchase.

  Business Response

  Date: 12/04/2024

  Dear *****,
  
  We regret to learn about the issues you are experiencing with your machine. Please be advised that as outlined in our return policy detailed at ************************************************************************************, we are unable to process returns for machines that have been opened. We suggest contacting the manufacturer directly for assistance with any repairs or replacements covered by their warranty. Thank you for your cooperation and understanding.
  
  Best regards,
  
  JOANN

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 4 orders with Joann's fabric store—the first two in November. Nowhere during checkout was I told that they take up to six days to prepare the packages. So not only do you wait up to six days for your package to be fulfilled, but then another 6 to 10 for delivery. I asked why do you not give customers the option of another speed of delivery at our cost. They only give that on certain items. I said what are those items? They said there is no list. So, Joanns controls when a customer gets items that, Joanns, deems not worthy of express shipping and does not divulge what items are deemed for express shipping. I then said I wanted to cancel my last two orders that hadn't even been processed. They said they can't do that. I will just have to wait until they get here, pay shipping to send them back, and then when they process a refund, I'll get my money back. I said why would you not cancel them now when they haven't even been processed! The order is only two days old! They are not even processing it! They said that is how they roll. This is the worst store I have ever dealt with and good luck finding any corporate person of Joanns to give a flip about how they treat their customers and care about their business. It is a tyrannical. Summary: So, right now, they have my money hostage and refuse to cancel two orders that have not been processed. They will force me to go through all the trouble of sending the items back to them at my cost. I left a message with **** ***** at corporate hoping to get a person to help resolve them, but no callback. I would not wish this absolute nightmare on anyone else. If you have a month to get your materials for projects, then go ahead and buy from them, but you'll take a chance on them losing the order. If you need your items for a project before Christmas, I would suggest you not take the chance. I've never dealt with a company that controlled my purchase in almost all aspects except my choice of items and held my money in limbo.

  Business Response

  Date: 12/04/2024

  Dear *******,
  
  We apologize for any inconvenience caused by your recent orders. Please be advised that our standard shipping time frame, as indicated on joann.com, is 6-10 business days, with the first 3-5 business days allocated for processing. Most items on our website are eligible for express shipping, except for larger items like furniture, rolls of batting, and certain items shipped directly from suppliers. If your order qualifies for express shipping, the options will be displayed during checkout. Products not eligible for express shipping will be clearly marked on the product page.
  
  Please note that our system is automated and we are unable to cancel orders once they have been placed. However, you can return any unwanted items once you have received them. We now offer a hassle-free return policy, allowing you to either return items to your local store or ship them back to us for a refund.
  
  For further information, please refer to our frequently asked questions page at ****************************** or our return policy page at ***************************************.
  
  Best regards,
  
  JOANN

  Customer Answer

  Date: 12/04/2024

   I am rejecting this response because: This is the same talk off I was given when I tried to resolve the issues with customer service. They do NOT show any where on the checking out of merchandise that it will be 3 to 5 days of processing and then 6 to 10 days of shipping. It showed Standard shipping 3 to 7 business days. They said that only qualifying items may have the choice of express shipping but will not tell you what those items are or why ALL of my items were not eligible. The items I purchased are not sold in stores, but rather are somewhere in warehouses. So I would have no choice but to ship it back and what they didn't say in the reply from the business is that they charge the customer for that shipping. Again, I am trying to be proactive and stop having to pay for shipping it back. Right now, there is no way they will get the 26 items of one order to me in time for Christmas. They shipped, or created a label just today for 2 of those items. So each little item they are taking 3 to 5 days to process, so more than likely it will be after Christmas when I get the items. That is why I was canceling. So I could have my money released for their "ever hold" and buy the needed supplies somewhere else. They refused to allow me to pay for express shipping because they continue to state they do not offer it for those items, and refuse to cancel the orders (two) to avoid my having to go through the ridiculous process they have set up. No where on the item does it state, "this item is not eligible" for express shipping. All it has is "Ship to Me" message. Then when you go to checkout, you are offered "Standard Shipping 3 to 7 business day" and no where does it state that you have to wait almost 6 days before shipping will even start. So I never got my first order because it was left at the warehouse and still is sitting on the **** system with "label created" and that was back in Nov. I then received the second order yesterday and the terra cotta pots were broken! Both orders were refunded. Hence, this is why I am trying to cancel the other two orders because one it will be after Christmas before they even get here and two I am trying to avoid the nightmare of paying to get the items back because I have NO CHOICE but to get my materials elsewhere if I'm going to get the Christmas presents made in time for Christmas! It baffles me why a craft store like Joanns doesn't realize that people don't buy already made products mostly but rather supplies to MAKE items and at this time of year, one can't wait until after Christmas to get their supplies! They need to offer a customer express shipping on all items, not just what they deem worthy of express. If I were to guess, they discriminate against "total sale." So us little grandma's who can't spend much, will just have to wait weeks and be put in a bind because Joann does not divulge that they take two weeks to get your package to you. I've attached a picture of my second order that got here yesterday in pieces. So, I  have no way of getting those items and no time left for the Christmas project. They package them stacked together without any padding between them. I will not accept their response until they cancel the other two orders especially the one that has no processing. I've also attached the **** info on the first order that hasn't been picked up. I just want to be done with Joanns and get the other two orders canceled. 
  
  

  Customer Answer

  Date: 12/04/2024

  I added a picture of how it is setup on their website. 

  Business Response

  Date: 12/06/2024

  Dear *******,
  
  We apologize for any inconvenience this may have caused you. Your feedback on shipping time frames and express shipping limitations will be shared with our internal teams for review and consideration in the future. 
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/06/2024

   I am rejecting this response because:
  The talk-off does not resolve the issue. I spent my money and time picking Joann's as my Christmas crafting store and all I've received are broken pots and 2 floral pieces which I've attached. They are shipping a few pieces at.a time. They do not tell you each item in your cart is subject to its own processing time and shipment.  BBB, that is all I have to say and show you. I know they've not budged on stopping my having to go thru returning the items by then simply canceling the remain orders. I've had to move on to another supplier paying for another set of supplies. I appreciate the BBBs mediation. I forgive Joann's for their causing the issues because of their not disclosing all information.  I yield. 
  
  

  Customer Answer

  Date: 12/10/2024

  I now accept Joann's response as they have rushed the yarn and canceled one of the two that had not processed.  I appreciate someone taking care of this. Even though I had to get the yarn and start the project, I appreciate they followed through. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against JOANN for intentionally breaching its promise of accepting a return.
  
  I brought a Brother Sewing machine (as a gift) on 12/10/23 at the Fontana Store. BEFORE making the purchase, I asked the sales staff what is their return policy. The staff told me " You can return the unit anytime with receipt". With the JOANN's assurance on return, I brought the sewing machine.
  
  Unfortunately, the person did not like the gift and eventually returned the sewing machine in the original box, brand new condition.
  
  I tried to return the unit to the Fontana store. The store was closing (in the liquidation mode) and unable to take the return. I went to the Ontario store and they were closing too. Both stores told me to wait for the opening of Rancho store. The Rancho store did not open until September, 2024.
  
  On 11/14/24, the Rancho store manager contacted the District manager and asked me to contact the Customer Service to get a return authorization. Without an authorization number, the store cannot take the return. I contacted Customer Service on 11/15/24. Then I had 10 email exchanges with Customer Care and we went nowhere (3 pages of emails enclosed).
  
  JOANN has been consistently breaching their original promise by refusing to take the return with receipt (brand new condition in the original box).
  
  JOANN needs to keep its promise, take this return, and process the full refund.

  Business Response

  Date: 12/03/2024

  Dear *****,
  
  We apologize for any inconvenience this situation may have caused. As per our return policy, sewing machines must be unopened and accompanied by the receipt for a return. Our records indicate that the machine was opened and used and therefore does not meet the criteria for return. You can refer to our return policy at ********************************************************************* for more information. Your feedback on this policy will be shared with our teams for review and consideration.
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/04/2024

   I am rejecting this response because

  I felt like that communicating with JOANN is like communicating with a cold stone wall. They do not listen to what the customer said. The return policy you showed me now is different from the return policy the JOANN salesperson told me at the point of purchase. Last December JOANN staff told me that I can return the unit anytime with receipt (whether it is used or un-used). I made the purchase decision based on the return policy JOANN told me then. 

  JOANN needs to honor what the JOANN staff told  the customer last year.  $134 does not make JOANN richer nor leave the customer poorer. However, it does speak volume of the business integrity of JOANN. 

   

   

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two specific fabrics several times. Each time, after a week or so of nothing or occasionally a text or email saying my order was delayed, the order was canceled. When I checked online each time after the order was canceled, the fabric I had ordered showed it was in stock and I was able to reorder it only for it to be canceled a week later. I have been trying to get this fabric for over a month now. When I contacted customer service, I was told that the fabric was out of stock when I ordered it, yet the website still doesn't reflect or show that it is out of stock a month later. When I questioned this, I was told to call a phone number instead of being given an actual explanation or solution.

  Business Response

  Date: 11/29/2024

  Dear ********,
  
  We sincerely apologize for any inconvenience caused by the cancellation of the *********** fabrics on your recent orders. According to our records, this fabric has been cancelled from your order due to being out of stock at the time the orders were being fulfilled. At this time, joann.com does not offer backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping. Rest assured, you will not be charged for any item(s) not shipped.
  
  Please be aware that the inventory as shown on joann.com is not updated in real-time. Your feedback regarding this issue has been shared with our internal teams, and we are working towards implementing a more accurate inventory system in the future. Thank you for your understanding.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/02/2024

   I am rejecting this response because:
  
  
  How does it take the system over a month to reflect that an item is out of stock? In all the years I’ve ordered from JoAnns, I’ve never had this happen. When something gets canceled and I immediately pull it up on the website, it shows online that it’s out of stock, it never shows that it’s in stock or lets me reorder it once let alone as many times as I have like it has with these two fabrics.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi
  Please don't forward this to the store which is in ******** ********** ********** mall, or the district manager here, but only the corporation
  
  This is between me and the corporation although this happened at one of the stores
  I am a reputable person with over four decades in our city and a good customer of your store, but another location
  
  I have a massive project of thousands of dollars of materials needed, for costumes for a band, movies and other things
  6 weeks ago, I went into the store and asked the lady for help
  she took me to a cosplay section, and as I was asking questions about the materials, she immediately just left me and haf no desire to help.
  
  So this week Wednesday the 20th, I went into the store and asked for the store manager who came to me
  Remember, I'm a reputable, prominent person here, and it's a thousand dollars or more, for material
  
  The manager was indifferent and offered to help a little bit but said she was busy at the cash registers
  
  Then about 1 minute later she repeated this, and indicated she was very busy and had almost no time to help me
  
  I couldn't believe it
  I made a special trip there and this is no way to treat a customer
  I could have waited or she could have got another reputable person to help me but instead, she allowed me to walk out of the store which I did
  I explained to her about her behavior and asked if she was going to let me leave the store without getting any help
  
  this terrible behavior has got to be identified and dealt with
  
  she could not care less and had no desire to help so I left the store without getting any help
  
  I remember please the same thing happened with another employee 6 weeks and please remember this is not between the store and me but the corporation is their responsibility

  Business Response

  Date: 11/25/2024

  Dear ***,
  
  Thank you for sharing your experience with us. We are sorry to hear about your negative interaction with one of our team members. Your feedback has been passed on to the District Leadership team and our Customer Experience team to address and improve future experiences. We appreciate your time and hope to continue serving your needs. Please reach out if you require further assistance.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 11/26/2024

   I am rejecting this response because:
  
  
  Hi 

  There was nothing of any offers to solve this. 

  I asked to be contacted by the corporate, not to be pacified with standard rhetoric. 

  I even provided my phone number. 

  This, obviously requires one of your Executives, to call me and listen to further details, then take the action that I will say. 

  It only adds to the stress that the store caused, by your reply. 

  Did you think that I would accept, such a reply? 

   

  This is very serious. 

   

  Business Response

  Date: 11/27/2024

  Hi ***,
  
  We have thoroughly reviewed your complaint and have escalated it to the appropriate teams at the store level for resolution. If you would like to discuss the matter further, we can arrange for a follow-up call from the District Leadership team responsible for this location.
  
  Sincerely,
  
  JOANN

  Customer Answer

  Date: 12/02/2024

   I am rejecting this response because:
  
  
  This adds, to the terrible treatment at the store. 

  Your incompetence and unwilling to resolve this, will make me resolve it by myself

   

   

  I TOLD YOU A FEW TIMES TO CONTACT ME 

   

   

   

• Initial Complaint

  Date:11/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couple of things from Joann fabrics they charge me $45 and some change the next day I had another charge of $16 and some change them 15 minutes later another charge of $13 and some change I called them and they said it was a deposit and I never heard anything like that before when you order online all I want is my $13 and some change and my $16 and some change Back in my account and I have yet to receive my product

  Business Response

  Date: 11/25/2024

  Dear ********,
  
  We sincerely apologize for any confusion. After placing your order on joann.com, a temporary authorization will be placed on your payment method. Once your order ships, the authorization will drop and the charge will appear on your payment method. If your order was sent in multiple shipments, you may see split charges for each shipment. The authorization hold is automatically reversed when this happens, but it may take your card issuer a few days to process this on their end. (Prepaid and non-traditional account types may be subject to longer hold times imposed by the card issuer.)
  
  For additional information, feel free to check out our frequently asked questions found at: *******************************
  
  Sincerely,
  
  JOANN

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a yard of fabric on November 5th. I have contacted JoAnns four times, three by email and once by phone. Each time I'm told that: I need to wait longer, they will fix the problem, I need to return the item to them or that there isn't a problem. This is by far the worst experience I've ever had with a company online-and I shop online a LOT. I thought I was safe with a large corporation like JoAnn Fabric that I was safe and didn't need to do any background research. Boy-o-boy was I wrong.

  Business Response

  Date: 11/18/2024

  Dear *****,
  
  
  We apologize for any inconvenience caused. Our records indicate that your order is currently processing with the supplier. Additionally, an escalation has been submitted to our upper level Customer Care team for further assistance regarding the order status. Please monitor your email for an update from this team regarding the status of your order. Thank you for your patience.
  
  
  Sincerely,
  
  
  JOANN

• Initial Complaint

  Date:11/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I even begin! I’m sick of dealing with ***** Fabrics, Every single order I place has a problem. When I order a store pickup, they take my money and after days, cancel the order. One order was for 5 items, every single item was not at the store? This keeps happening over and over.
  Then when you go online to check the order, they NEVER list the correct amount you were charged on the order, NEVER. It’s always listed at the FULL amount.
  I’m sick of it.
  Then when you reorder online (good luck trying to figure out the sale price you were previously charged for an item) you may not get it in your order. They send everything out in bits and pieces. Your whole order, NEVER comes all at once.
  Then there is the pain in the a** trying to call customer service. They are more often than not “home crafting.”
  Then when you do manage to reach the (man yes the same one has answered each time) he DOESN’T listen. Good luck explaining multiple issues, over and over.
  As I said, every single order I have placed has had issues.
  It’s BS when they “cancel” your order, yet KEEP A HOLD on your money.
  What was once a fun store, has gone to h#ll.

  Business Response

  Date: 11/15/2024

  Dear *****,
  
  
  We apologize for any inconvenience caused by the recent cancellations of your orders. The most common reason for cancellations on pick up orders is due to the unavailability of the product in the store's inventory. If a product is purchased off the shelves before the order can be fulfilled, unfortunately, it must be cancelled. Rest assured, you will not be charged for any cancelled items.
  
  
  When you place an order on *********, a temporary authorization will be placed on your payment method. This authorization will be removed once your order is shipped or picked up and the actual charge will be reflected on your payment method. In cases of multiple shipments, you may see split charges for each shipment. The authorization hold is automatically reversed, but it may take a few days for your card issuer to process this.
  
  
  For more information, please refer to our frequently asked questions at: *******************************
  
  
  If you have items cancelled from pick up orders that you wish to reorder for shipping, please contact Customer Care at ****************@********* or ************* We will gladly assist in ensuring you receive the same sales pricing and free shipping.
  
  
  Sincerely,
  
  
  *****

  Customer Answer

  Date: 11/15/2024

   I am rejecting this response because:
  
  
  why do they not list the amount you paid for the item on their online invoice of yours. Instead they list the full amount of the item. It’s convoluted and confusing. Other store on the items purchased, list precisely what you paid for the item. They apparently have one person answering the phone. As he recognized my voice from the day before for a problem. When I called back the next day for a different problem (not receiving an item in the box, even though the website said this was shipped to me) instead of listening- he chastised me and said, he already took care of the problem.

  i reiterate, highly disappointed in *****. 
  As I said, with every order I have place they have placed a hold on my c card and then cancelled the order. One order was for 5 items. Not to mention when I then placed the order online, it sat in “processing” for SEVEN days.