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Business Profile

Residential Air Conditioning Contractors

M/AC Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/2022 M/AC services received $20,000 as a deposit for an interior remodeling job, as of today 12/6/2023 the company has received a total of $66,000 in payments on a $79,900 estimate with at least 5 or more missed completion dates with roughly only 30-40% of the job being completed to date with the work that has been done(windows, plumbing, hvac, drywall, electric)either incomplete or done incorrectly and needing redone or repaired, we have lots of documentation to back up this claim as well as very insulting and inappropriate texts from the contractor, we are demanding a refund of $35,000 to re hire a new contractor to complete the job.

    Business Response

    Date: 12/27/2023

    MAC HAS TRIED MULTIPLE TIMES TO REMEDY THE PROJECT AND GET TO AN AGREEMENT TO FINISH BUT THE OWNER IS UNWILLING AND COMBATIVE ON ANY RESOLUTION. AS YOU WILL BE ABLE TO SEE IN THE TIMELINE AND DOCUMENTS PROVIDED.

    Customer Answer

    Date: 01/02/2024

    At this time we respectfully reject the response from M/AC Services, as the refund has not been issued and the job is still not complete with an astonishing amount of work left to be completed after 6 deadlines were given for over the past year. We have included all conversations between ourselves and M/AC Services, and not just hand selected a few like M/AC Services, so the big picture can been seen (you will also note the hostile comments that were sent via text by Tonya and Josh causing emotional and mental distress to us).  We have also included a demand letter that was sent on 12/8/2023. Screenshots of all conversations can be provided upon request, as the attached conversations and communication was transcribed directly from context.  Upon reading the context you will find that not even half of the work was completed and rough-in (which was stated was completely done in their documents where they stated the house is ready for finish, which isn’t) will have to be re-done on the plumbing side including adding a Hot Water Tank and HVAC needs completely finished with all fixtures and electrical installed.  The drywall was started but also only about 30-35% completed and some needs to be redone as M/AC Services failed to install HVAC prior to the cold temperatures which caused cracking of already completed work.  All of the flooring in the house has not been touched and looks even worse since their sub-contracted drywaller did not cover any of our wood floors, which will now have to have even more work performed to them. We have currently paid $66,000 of a $79,000 job which is 83% of the total job.  You will also see in the context that a breakdown of labor and material was asked for and Josh provided a quick estimate and promised a more complete breakdown but never did.  You will also see that Josh also still owes his subcontractor for our drywall $7,500 for the work that he did perform. You will find more details listed in the context provided.  Again we respectfully reject the response from M/AC Services and want a refund the $35,000 so we can all more on and forward from this nightmare they created as we are now scrambling to find a home for us to live in temporarily as we were supposed to be in our house many months ago and supposed to give up possession of our current resident.



    Regards,



    ****** ******

    Customer Answer

    Date: 02/09/2024

    Good afternoon,

    Since there has been zero attempt for Mac Services to even resolve this issue in the last 2 months we are no longer willing to communicate with Mac Services including Josh W******, Tonya E***** or any employee of Mac Services, LLC.  Please cancel the Mediation that is scheduled for ******* ******** *** **** ** ****.  All further communication will now be through our attorney, please see below for contact information.

     **** ******
    ******* ****** ****** * ******** ***
    *** ** ******* ***
    ******* ****  *****
    ###-###-####

    ###-###-####

    ****************

     Thank you for your time making attempts to resolve this contractor issue. 

    Thank you,

    ****** *** ******** ******

M/AC Services is BBB Accredited.

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