Complaints

This profile includes complaints for Mr. Appliance of West Central Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mr. Appliance of West Central Ohio has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mr. Appliance of West Central Ohio

  1935 Elida Rd Lima, OH 45805-1514

• 

  Mr. Appliance of Dayton

  Serving the Dayton/Miami Valley Area Dayton, OH 45402

• 

  Mr. Appliance of LaSalle County.

  Newark, IL 60541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had mr appliance on April 7th for an oven issue
  
  At that point they scheduled to be back to following week to fix no big deal. Already took off work etc.
  
  At that point they called night before saying they couldn’t get parts. This happened twice before I would reschedule.
  
  I would never have agreed to a contract that would tell me it would take two months to get parts.
  
  Anyways wrong parts ordered by first tech Incan it did fix the issue. Second tech ordered correct parts. First tech no longer is with company.
  
  Waited on parts. Parts came in schedule almost two weeks out to give enough time bc the tech had surgery.
  
  Appointment is tomorrow am get a call at 5 trying to schedule for Saturday. Like I work in healthcare have to adjust my schedule for these on multiple times. If I start asking for my pay back maybe they could keep an appointment. Since I’ve had to inconvenience myself on multiple times due to lack of their staff I would like all cost of labor back at this point. April 7th to June 12th is excessive to not have an oven. They should be upfront about parts beforehand.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 05/09/2025
  Cost 1883.58
  Paid for service for repair gas range, and replacement cooktop. I was told before agreed to service parts are at warehouse and would be in around 2 weeks. I agreed to service and appointment was scheduled. Since that time Mr. Appliance has continually rescheduled my repair due to parts on “back order.” However when you call Wolfe range home office customer,er support, they do not have back ordered parts. After 3 cancellations of repair I have asked for my money back. They will not refund my money nor management return my calls despite multiple requests that I have made. They have taken my money and will not deliver a repair service. I need help. I now believe they re fraudulent in offering their service and have stolen my money via scamming. They cannot deliver the promised service. This is causing me great distress.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Mr. Appliance regarding an unresolved issue concerning a part order. On May 2nd, we ordered a main circuit board and an AWS display circuit board for our wall oven. The parts were on backorder.
  
  Given recurring problems with our oven, I contacted the manufacturer, Z-Line Appliance, directly for an update. Due to the repeated issues, Z-Line generously agreed to send us a brand new wall oven at no charge.
  
  Upon learning this, I immediately contacted Mr. Appliance. We had pre-paid for the original parts, as per their policy (they stated they'd been "burned before"). However, this is an unusual circumstance where the parts are still on backorder, meaning Mr. Appliance has not incurred any cost for them.
  
  Since Wednesday, May 28th, I have repeatedly attempted to speak with a manager to request a refund or cancellation of the part order. I have spent significant time on hold and have been met with responses that management is "very busy" and that they are "working on it," with no resolution. I specifically requested the purchase order number they used with Z-Line so they could cancel the backorder, but this information has not been provided. My attempts to resolve this directly have been unsuccessful.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Mr. Appliance ( the "company") to determine why my 11 year old washer would not spin. They advised me that to come out to determine the problem, the cost would be $119. On Tuesday September 24, 2024, a man from the company came out and determined that the washer needed a new clutch. He advised me of the cost for the part and repair and I paid the quoted price of $528.26 in advance of the repair ( included service visit) which was to be completed that coming Friday September 21, 2024.
  
  On that Friday, the company called me to reschedule because according to the company representative, the part did not come in and we rescheduled for Monday September 30. Within one hour of that call, surprisingly, the part was delivered to my home and I called the company to advise them of the same. However, they could not send anyone out that day and we kept the Monday rescheduling date.
  
  On Monday September 30, a different man from the company came to fix the washer but he determined that the part ordered and delivered to my home was not even a part for my washer and proceeded to order a new and different part which was a sensor and rescheduled the repair for Thursday October 3, 2024. I gave that service person the clutch that had been delivered to my home.
  
  On that Tuesday October 1, a repairman from GE came to my home to fix our refrigerator. In passing, I advised him of the washer and he asked if he could look at the washer. I let him do so and he showed me what was wrong ( shaft and gears) and he advised me that just the parts alone would cost over $700. So, I call Mr. Appliance to cancel the repairs and reimburse me for the money paid to them less the service visit or $119. ( I still have the bad gears etc. for the old washer as evidence of the actual problem with the washer.
  
  I have not been reimbursed and the manager, **** simply will not numerous calls to discuss the matter. In a nutshell, I paid $528.26 for a bad diagnosis and no repairs.
  
  
  
  I

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Mr Appliance technician came to my home 3/21/25 to diagnose an issue with my dryer. He diagnosed that my dryer needed a new Thermostat and Limiter. He required full payment upfront for the parts and the repair before scheduling the actual service. I paid $447.96, trusting they’d follow through. I didn’t realize that they overcharged my credit card because the invoice which I received via email was for $436.58 and included tax.
  
  On the day of the repair, I received a call saying the parts should arrive by 2:00 PM and the technician would arrive at 3:00 PM. However, the technician showed up 1.5 hours early, claimed the parts had been sent to the wrong city, told me I had to reschedule, and left. The parts actually arrived at my house just 30 minutes later.
  
  I called Mr. Appliance and spoke with **** *****, the President. He wanted me to reschedule the service. I explained that I do not trust the company and didn’t want them in my home again. I was told no refunds would be given, the unopened unused parts were non-returnable. I pointed out that no service was ever completed. He said they could refund me for the service but it would take a few weeks. I was not provided with an amount that would be refunded. I have not received any refunds from Mr Appliance to date.
  
  I scheduled my repair with a different company for 3/27/25. Their technician thoroughly inspected my dryer and found nothing wrong. He ran multiple tests and confirmed it was working perfectly. He said that the parts Mr. Appliance required me to purchase were completely unnecessary—those specific parts don’t magically start working again if they’re faulty. This means Mr. Appliance’s technician either misdiagnosed the issue or intentionally misled me.
  
  On 4/03/25 Mr. Appliance charged my credit card an additional $475.98—without my authorization. No further service was ever rendered. My messages have gone unanswered. I’ve since contacted my credit card company about the unauthorized charges.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a technician come out to my house on 2-18-25 to diagnose what the issue with my dryer was. He was at my home maybe 15 minutes and told me that the issue was there was a blown thermal fuse. I asked him how he knew it was a blown thermal fuse and he said he "listened" to the dryer and you can tell when it's a thermal fuse vs. the motor. He proceeded to show me how he listened to the dryer while trying to start the machine. He quoted me $411 to fix the issue and would have to order the part and come back another day. I told him that I would purchase the part myself and have someone fix it. On Sunday, 02-23-25, we spent 3 hours taking the dryer apart and replacing it with a new thermal fuse, only for it to do the exact same thing. The thermal fuse is usually involving the dryer heating element. My dryer had no problem heating up, but I assumed he was the professional and knew what he was looking for. Anyway, I proceeded to do a Google search and was confused how he was able to diagnose the issue by just putting his ear to the dryer.
  
  The Google search stated:
  
  a quick web search:
  
  
  To diagnose a blown thermal fuse on a dryer, locate the thermal fuse (usually on the exhaust duct), then use a multimeter to test for continuity; if the meter reads no continuity or a very high resistance, the thermal fuse is blown and needs replacing; the main symptom of a blown thermal fuse is a dryer that won't heat up at all, even though it may still run and spin the drum. 
  
  He did not diagnose the issue properly because he didn't do anything but listen to it by putting his ear to the machine.
  
  I would like the money back that I had to pay to diagnose it. I already am out an additional $50 for the part itself.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29 2025, I had Mr. Appliance at my home due to an issue with my washing machine not working. After diagnosing that a motor replacement was needed, I was shown a tablet screen listing the motor cost was $594.74, plus $40 tax-total $635.48. I authorized payment, which included the $119 service call fee. The rep at Mr. Appliance tried adding on MORE tax, after the tax had already been added. We got that corrected. A different tech came to install the motor on Feb 5, and during install, he made a call to the original tech, because he couldn't **t the washer to work. He then informed me that I NOW needed a new control board, which had to be ordered. I paid another $345.39 for the cost of the control board on Feb 5. Their tech claimed that because the washer had been restarted too many times, the control board wouldn't work. I'd never heard that before. So after waiting for this supposed "backordered part" for 2 weeks-with no tracking or other info provided, I contact **, the manufacuterer. I was told that the part was no longer available, but due to a prior recall, they'd send their own tech out to check and see if it was connected to the recall service I had before. I tried to return a call to Mr. **** ***** several times, but he hasn't returned my calls, after he intially called and left me an unclear speaker phone message last week. I also reached out to him yesterday and today, with no success. I'm at my wit's end. Yesterday, Feb 19 2025, **'s tech ***** checked and found that the motor was not functioning properly, and advised that, before coming out, he checked and confirmed that the control boar that had been ordered, was no longer available. He also said that it was unheard of that a control board would't work after restarting the washer 'too many times'. He's been a ** tech for 23 years. I had to make the decision to s buy a new washer now, and just want a refund of the $345.39 spent on the part that the manufacturer confirms is no longer available.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have given this company over $1,200 of our money to repair our oven. They have come out for at least 4 appointments. finally they removed an essential piece of the oven rendering it completely unusable for the last 7 weeks. We first began working with them early January. They never showed up prepared even though it was made clear many times what they needed to do and what supplies they would need to move forward with the repair. One of their technicians showed up and appeared to be on something. While removing my oven from the cabinet they cracked the cabinetry. We have had so many appointments with them because of their unpreparedness and lack of competency. We call every few days begging for updates. One of the appointments dates was January 13, there were several visits that they came by and did nothing. Finally the last appointment we had with them where they removed the main operating board from our oven, they claimed they needed to send it into the manufacturer for reconditioning, even though they charged us for a brand new part. They told us that the turn around time for reconditioning a part was only a few days. The part was removed on the 24th of January. We were promised to be operational by the 29th at the latest. Since then we have heard nothing. We have left multiple messages and are at the brink of involving our attorney. I have had no oven for over 7 weeks. They REFUSE to return calls despite how patient and understanding we have been. We have been completely at their mercy. There is always a new person answering the phone from some call center. They always promise to escalate the situation. The one time my husband got **** (the supposed supervisor) on the phone he made promises to my husband about the repair and nothing he has told us has happened or is true. They stole our money and lied to us. They rendered our built in oven completely useless in the depths of winter and we have 3 kids I cannot properly cook for because of this.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Mr ********************** early January because my water dispenser in Subzero refrigeration was coming out slowly and was sluggish.1/8/25 **** came out and after about 5 minutes of looking at refrigerator gave a diagnosis that it needed a new valve.I paid him by check in the amount of $591.76 for parts and labor for the valve to be installed.2/3/25 **** came back out to install valve. After he came into my house he asked if I had the part, I did not have the part. They were supposed to have the part and he was to bring it and install it. Called to complain to manager ****. He said they would be back on 2/7/25 in the afternoon with the part and get it replaced. I told him at this point I was losing confidence with company and would appreciate if he would refund my money minus the $119 trip charge. He said he couldnt do that. He said parts are not returnable. He promised he would send out another technician on 2/7/25 that worked with the company for a long time and would get issue resolved. 2/7/25 I waited all day for technician to arrive. I finally called in afternoon and they said he was in the hospital and would have to come next week,2/11/25 **** arrived in the morning. He replaced valve. Water dispenser is no better then it was before valve replaced. He said it may need a new valve in another part of refrigerator. I told him I no longer have confidence in company and he left. The water dispenser is not fixed and I am out almost $600. I have tried calling the headquarters location in ***** but no one returns my calls.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appliance technician did not even know how to diagnose my dishwasher. I had to diagnose it to get the error code and then he just assumed that he knew what needed replaced. Even after I told him that I just needed the control board replaced inside of the dishwasher. He ordered the wrong part took that part withthem after he broke my dishwasher completely dismantled it left it full of water. Now the water is stinking inside of my dishwasher. My dishwasher brackets missing so my dishwasher doesnt even hold correctly inside of Its place anymore. Still broken never fixed it. He takes apart. He was supposed to put on with him tells me that theres nothing more he can do that. I should probably just go buy a new dishwasher after they took my money and even made a promise that they would rectify the situation.