Complaints

This profile includes complaints for Mr. Appliance of West Central Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr. Appliance of West Central Ohio

  1935 Elida Rd Lima, OH 45805-1514

• 

  Mr. Appliance of Dayton

  Serving the Dayton/Miami Valley Area Dayton, OH 45402

• 

  Mr. Appliance of LaSalle County.

  Newark, IL 60541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/19/24 I hired Mr. Appliance to repair water/ ice dispenser in my fridge. Technician identified the problem and said he could fix it. He had to order a part and made an appointment for one week later to make the repair. Bill had to be paid in full to order the part. One week later, they canceled the appointment because I hadn't received the part. They would call to reschedule later. Four weeks went by and I finally called them to see what was going on. I suspect they never ordered the part because when I asked, I was put on hold for several minutes and was told the part would be arriving in 3 days (what a coincidence). When they came, the part was incorrect and had to be reordered. Multiple appointments were canceled and I was told they didn't have a technician available in my area. This keeps going on until end of May. Finally got a technician to install the part. He didn't test the repair when he was finished and water sprays from behind the panel. Called within 15 minutes of the repair and they wouldn't send the technician back to fix it. Had to make another appointment to get him back. He no showed but called and wanted a description of where the leak was. He knew exactly what the problem was because that is a common problem for this repair. It needs an additional part ordered. Again multiple more cancelations and rescheduling appointments on their end. It is now 6/20/24 and I just got a call from them cancelling today's appointment because the technician had an emergency and couldn't make the appointment. That is the third time they have given me that excuse. They rescheduled me for tomorrow but I estimate we have had around 14 appointments and the have set foot in my house 3 times. I'm not too optimistic that they are going to show up any time soon. It has now been over 5 months dealing with them for a repair they said would be done in a week.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18, 2024 I paid Mr. ******** ******** to repair a refrigerator. It is still not working. So far, 4 technicians have been out to repair it. They have twice not showed up for scheduled appointments. They will not refund my money. They ordered parts from ** and parts were not even delivered. Today is June 10, 2024 and still havent fixed it. I want a refund.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to schedule to have 2 appliances repaired It took over 2 weeks for a repairman to come check out my appliances. I paid by credit card for parts and repair on May 6th. He said he would be back the next week for repair. They have now called and rescheduled 3 times because they never have a technician available. From the date I first called until now it has been approximately 6 weeks. This is ridiculous and they have had my money all this time!

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr Appliance of Lima OH came to repair a part that was broken on our coffee maker. The technician repaired the part and in doing so broke another part while installing (he was unaware the part could not be replaced without replacing the other). Therefore, he broke the part while installing and we were told he could replace the other part he broke at a later date as he would need to order the part. 6 mo later after we followed up multiple times without any call back, they said it is up to us now to pay for the part he broke while installing the original part. None of this was EVER disclosed to us before the initial repair so we were never given the option to not have any repair done and the 2nd part would not have been broken . Mr Appliance is refusing to pay for the part the technician broke.

• Initial Complaint

  Date:04/11/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My freezer is not working. I use it for my business. I make baked goods including wedding cakes. I called Mr. Appliance and they came out the 13 of March to give me an estimate. That day l paid him $386.90 for parts and labor. He said he would be back March 18th to fix it. He didn't show up so I texted him and he rescheduled for the 19th. Again he didn't show up. I told them I really needed my freezer. They rescheduled for April 1st. Between 10 and 11. Again they didn't show up. They scheduled a second appointment that same day for 2:15 to 5:15. I texted them the next day again but got no response. I would just like all my money back, I will call someone else to fix my freezer. He said if they came out and gave me an estimate but I didn't go with their company it would be $115. Charge for the estimate, but I agreed to go with their company, they just didn't follow through on their end. So I think I should get a total refund.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we called Mr. appliance back in October 2023 they scheduled us to come out in November 2023 we paid him the thousand dollars after paying them the thousand dollars they said they thought they got it fixed but it wasnt fixed so they said they called ** to get permission to continue replacing the part they thought was broken after weeks and weeks go by of having to call them because they are not calling me back. They schedule to have the guy come back out to replace the part the guy replaces the part and then says his diagnosis wasnt right , and that it was something else with the upper lower compressors. He apologized and said Ill put the work order in after speaking with the lady who answers the phone and the guy who runs the place **** they said they were going to fix the problem, and he was going to handle it personally , then I had to call back for some more weeks before. Finally they scheduled him to come out again at this point I started taking pictures of their appointments here in March so I could document in the pictures as shown according to them ** gave permission to come back out , but they dont come back out. The *************** calls me back after I called them while he was in a meeting and said we can help you call ** we feel like we have met our obligation. We put the compressor in but theyve taken parts out of the refrigerator in the top and the bottom , that would make the refrigerator work. They cant even test the compressor that they put in because the parts in the refrigerator in the upper and lower the guy took with him to try to find replacements for the very work that he saying they feel they dont have to replace or be obligated Cant even be tested because theyve taken more parts out of the refrigerator. They would make it work to even test what theyve done and now he saying he dont know if they got the parts they took out of the refrigerator to place back in the refrigerator. Call **. So I called back and spoke with the young lady on the 13th on Wednesday. She said he was in a meeting. He called me back on the 13th right before 5 oclock and told me to get a hold of ** they felt like they met their obligation to blow me off, I asked could I have the parts back from the refrigerator from the upper in the lower and he goes I dont even know if theyre still here yet they may be gone he said Ill call you back on Friday after we look around. Of course I didnt get a call back. I had to call them and the young lady who answers the phone said , she remembered the work order but now the ********* in charge its out of her hands and this was on Friday, 15 March 2024 and by the way the *************** is in the hospital so now today is Monday, 18 March and Im filing this complaint after speaking with the *** on Friday as well as today on 18 March 2024

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Mr. Appliance concerning a broken fridge door that I was hoping could be repaired. My initial appointment was June 23rd, 2023. A technician came out, looked over the door for less than 2 minutes and said I needed a new door. He ordered a replacement door and I paid $689.08 for the door and the labor for installation up front. My install appointment was scheduled for July 12th. I received a call from Mr. Appliance on July 12th informing me that my door had not shipped yet and was being made to order. They rescheduled my appointment for September 1st. That was the last form of communication I received from Mr. Appliance. On Sept 1st no one showed up for the appointment and I received no call. No one answered when I called. I got ahold of someone on Sept 7th and they informed me that my door had still not shipped. I requested an itemized receipt which I was sent. They said they would follow up within 1 month at the least with a call. I received no call. On October 9th, I received the door at my home. My call was not answered at Mr. Appliance. I installed the fridge door myself at that point. I continued to call Mr. Appliance at least weekly leaving messages without any response. On Oct 25th, I called and spoke with a woman. I told her I wanted a refund of all labor charges since no labor was performed. She said she was unable to make that decision and would call me back. She never called me back. I called and left messages with no response. On December 4th, I called the corporate office and made a formal complaint to ***** *******; I was told I would receive follow up. I never heard anything back. I sent a follow up email on Dec 19th and received no response. On January 25th, 2024, I filed a dispute with my credit card for $130 (the amount I was charged for labor) along with documentation of my communications and receipts. February 27th, my dispute was denied. I now want a complete refund for the services not provided and my time and effort to resolve this.

  Business Response

  Date: 03/13/2024

  To Whom it may concern,

  This customer was never Charged for installation of the new door. The door was a special order part and was a factory back ordered part made to order.  This part was a drop ship from the manufacturer Whirlpool and was a non cancelable part.  This was explained to customer upon authorization for the repair.  The door assy was received by the customer the week of 10/27/23.  Mrs. ****** demanded a refund for the installation cost at the time she received the door.  Since No trip and diagnostic is charged when the customer has the repair, the customer was credited the amount of the installation cost and then the trip and diagnostic was added to the door cost along with the tax.  Ms. ****** received a refund in the amount of $11.90 which was explained to her at the time.  The customer is responsible for the trip charge to diagnose the unit and the cost of the door which is covered in our terms and conditions that the customer received. I have included a picture of the charge amount for the door assy and the trip charge. The only additional monies not reflected is the tax portion.  No additional refund is due the customer.

  Respectfully,

  Mr. Appliance

  Customer Answer

  Date: 03/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: When I paid for Mr.
  Appliances services on June 23rd, 2023, I was specifically told by the
  technician that the diagnostic fee was waived because I had accepted the repair
  on my fridge door, and I was paying for the door itself and the installation. I
  am not paying for diagnostic services (that were waived) after the fact because
  no one showed up to install the door. That is not my fault. The itemized
  receipt sent from Mr. Appliance even states "Labor" as the other
  cost. No labor was performed. I have also attached the Terms and Conditions
  that I agreed to with Mr. Appliance when I accepted the repair and paid for
  everything. No where does it state that the diagnostic fee can be added back
  after the agreed upon repair is not performed by Mr. Appliance as they
  suggested was the case in the statement, "Since No trip and diagnostic is
  charged when the customer has the repair, the customer was credited the amount
  of the installation cost and then the trip and diagnostic was added to the door
  cost along with the tax." This statement they made also contradicts their
  opening statement, which reads as follows, "This customer was never
  Charged for installation of the new door." To summarize, Mr. Appliance
  charged me for installation and then when they didn’t provide that service as agreed
  upon, they claim to have “credited” me that amount and charged me for diagnostics
  instead, which was waived from the beginning. Additionally, I by no means
  received any sort of refund and I have no idea what this $11.90 is referring
  to. I have also received no explanation as claimed since I have not received any
  calls from Mr. Appliance since July 12th.

  
  I paid Mr. Appliance for
  the door and the repair of the door, but no repair was performed, so a refund
  is warranted. I have put so much time and effort into resolving this simple
  issue and have received absolutely no communication initiated by Mr. Appliance since
  July 12th. All efforts have been on my part. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15, 2024, I contacted Mr. Appliance of Dayton (in the morning) regarding my GE washing machine. Later that same afternoon, I was contacted via email that Mr Appliance of Lima would be sending out a technician on the morning of January 16, 2024. On the morning of January 16, 2024, I received confirmation that my technician would be *****, and that he would arrive between 8-10am. ***** did arrive and I explained to him the issue with the washing machine. The issue was that the washing machine did not want to cycle into the final drain & spin mode. ***** then turned and advanced the main control knob, and the washing machine then began functioning as normal. He said that it was probably that the drain pump motor had a dead spot in the motor windings, and he had "bumped" the motor by turning the knob. He also said that this may be a one and done event, or it may happen more often. He suggested that I replace the drain pump motor. I agreed, wrote a check, and he ordered the replacement part, there on the spot, and said that it would be delivered to my house in 3-5 business days. He suggested holding off on doing any further loads of laundry. After he left though, I was curious about why the washer started working again. I attempted a load of laundry, and the machine worked as expected. And it worked the next time, and the next time, etc. It seemed that the washing machine worked just fine, and after waiting a full two weeks (waiting on the replacement motor), I contacted Mr Appliance to cancel the job order, suggest that ***** had misdiagnosed my washing machine, and that I wanted a full refund of my money. The person that took my call (*****) told me that she would refer my call to a **** and that he would contact me about the issue. He never called me and the replacement part never showed up as ***** had stated that it would. I have been calling Mr Appliance now for over a month, never getting a return call and with no attempt by them to resolve the problem.

  Business Response

  Date: 03/11/2024

  To Whom It May Concern: 
  
  Mr. ******* **** called us out for a washing machine repair on his GE product. The complaint reported was his machine failing to drain and spin.  On the technician's arrival, our technician found a defective drain pump motor asy.  Mr. **** was given the repair quote up front and to which he agreed to the services along with our terms and conditions.  Mr. **** gave his authorization signature and paid with a credit card.  The part(s) needed were shipped directly to the customer and the customer was scheduled for his return visit by the technician in the home based on the arrival time of the Part(s).  After the parts were delivered Mr. **** wanted to try canceling his order, however, since the item was special order, it was a noncancelable repair. This drain motor assy was not misdiagnosed as Mr. **** suggested, it had proper voltage going to it and the resistance of the motor was out of tolerance per tech support and had water inside the motor housing.  Mr. **** has the part(s) in his possession, and we would gladly assist him with completing his repair as we have already told him.

  
  Respectfully,

  
  Mr. Appliance. 

  Customer Answer

  Date: 03/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response-see text below:
  

  Let me first start off by saying that this is about a repair
  quote agreement, business ethics, and honesty.
  
  Let me also say that the individual representing Mr.
  Appliance in their formal response to my complaint dated 16 Feb, 2024 was clearly
  not the same person who came out to my residence that day on 16 Jan, 2024
  The following is what has actually occurred.
  Upon arriving at my residence, I explained to the technician
  (*****) for the reason of my call to Mr. Appliance. I also pointed out to *****
  that the washing machine was still sitting full of water and clothes, just as
  it had been from the day before when it had stopped in cycle. ***** listened
  intently and gave me a couple of possible reasons as to why the washing machine
  might not be going into the drain and spin mode. The drain motor being suspect.
  Rather than making any voltage or resistance checks, or physically inspecting
  the drain motor, ***** instead suggested simply turning the main control knob
  (which he did) and the machine resumed its normal mode of operation! Neither of
  us expected this and we were both very surprised. ***** said that possibly
  there was a dead spot in the drain motor winding and that he had advanced it
  past the dead spot by turning the control knob. He also stated that this may
  never happen again, or that it could happen again and suggested replacing the
  drain motor as a precaution. He said that he did not have a drain motor with
  him and that he would have to order one. He said that it was a stocked item
  (not a special-order part as stated by Mr. Appliance in their response) and
  would arrive in 3-5 business days and upon the part’s arrival, he would call me
  to set up an installation appointment. I agreed to the terms and conditions and
  based on 3-5 business days for the new part, signed the repair quote agreement,
  paid with a check (not a credit card as stated by Mr. Appliance) and *****
  ordered the part. This was on 16 Jan, 2024
  Since the machine was working while in *****’s presence,
  ***** suggested very minimal usage until the new part arrived. After all, the
  machine might keep working or it might stop again, he said. That was the last
  time that I heard from *****.
  I couldn’t help but wonder whether- or- not the machine
  would continue working, so the next day I attempted to run another load of
  laundry and was quite successful! And the same for the next time, and the next
  time, and the next, etc. I couldn’t help but think that for whatever reason,
  the washing machine was running just fine!
  Meanwhile, after the initial 3-5 business days had passed
  waiting on the new part, and then waiting a total of two weeks (all the while
  using the machine almost daily, confident of what ***** had said about the
  machine) I called Mr. Appliance on 30 Jan, 2024 to cancel my work order, with
  still no delivery of the new part in sight (contrary to Mr. Appliance claiming
  that I already had the new part prior to me trying to cancel my order).
  My
  call was received in the office (by *****) to whom I explained my situation and
  she said that she was not in a position to make a decision about my situation
  but would rather pass my message on to someone who could (****). ***** said
  that I would get a call from **** soon. That call never came. I called again
  the next day and was given the same response as the day before, and with the
  same result no phone call from ****. This pattern went on several more times
  over the course of a couple of weeks, until I gave up calling and decided to reach out to the BBB
  for assistance in the matter. This was on 16 Feb, 2024
  By the way, the new drain motor did eventually arrive on 08
  Feb, 2024 - a full 3 weeks and 2 days after I had initially agreed to just 3-5
  business days for a stocked part. I only agreed to the repair on the basis that
  ***** had stated that the new part would arrive, and the repair would be
  performed in about a one-week timeframe. This obviously did not happen. I would
  never have agreed to the repair, had Mr. Appliance been honest and upfront
  about the total length of time that the repair would take from start to finish.
  The business’ response is not satisfactory, and this Veteran
  is asking for a full refund, and I will return the unopened drain motor.
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an issue with our washing machine not spinning out the water, leaving the clothes soaking wet at the end of the cycle. I called Mr. Appliance on Monday, December 4th and they came out later that week for their first visit. January 8th was their last visit to our home - with our washer still having the same original issue after $544.83. While the young man who came to our house was very nice, he had only been working with this company 5 months and didn't have all the tools he required (we assisted). In addition, the dispatcher from the Lima office was exceptionally rude to deal with, refused to advance our call to anyone above her (saying there was no one), and told my husband that any contact from the BBB would come through her and they would receive the same answer.
  
  I have attached a pdf of the receipt provided by the company, as well as a pdf of the nature of the problem including dates and ways in which we have already attempted to resolve this issue. Thank you for your time.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October, we called Mr Appliance to service our refrigerator. Finally, on 10/25, a service technician came, diagnosed the problem, we paid $1,193.71 for labor and to order the parts. In late November, the technician from Mr Appliance came to install the parts but said only one of the parts had arrived, not the two parts needed to complete the job.
  Throughout this month/December, we have attempted to call Mr Appliance with no luck/no one answers the phone after being placed on hold. Finally, on 12/26, a woman from Mr Appliance told us she would check on our missing part and call us back. She hasn’t called and now (again) no one answers the phone at Mr Appliance. We have been storing our food in coolers on our deck and have been without a refrigerator for nearly three months. Please help to resolve this issue. We will never use Mr Appliance again.

  Business Response

  Date: 01/22/2024

  [BBB Transcription via Phone]

  She is scheduled for Feb 1st for the remainder of the repair. 

  Customer Answer

  Date: 01/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We will see if the additional part ordered, and scheduled to be installed on 2/1, is what is needed to repair the refrigerator. After the installation of the parts ordered ($1,200), the refrigerator still doesn’t work. (The refrigerator has been out of service since October and we’ve had to rent a refrigerator.) Thank you. 
  
  
  
  Sincerely,
  
  
  
  *** ******

  Customer Answer

  Date: 02/01/2024

  [BBB Transcription via Duplicate Complaint]

  Following up from Complaint ID: ********. As expected, on 1/31/24, we received a text message that Mr. Appliance would arrive on 2/1/24 between 11:00 am-1:00 pm to fix our refrigerator that hasn't worked since 10/23. Since then, we have rented a refrigerator at our expense. At 1:10 pm on 2/1/24, no one from Mr. Appliance had arrived so I called them. I was put on hold. I then told the *** that no one had arrived at the scheduled time. I was put on hold again. The *** told me that no one would be arriving as the part wasn't available. She said that someone was suppose to call us about cancelling the appointment, but never did. My husband and I took off work (!!) for this appointment. I asked to speak to a manager. The *** said no one was available today to talk with me. I asked that a manager call me. The *** said it would be tomorrow before someone could call me.

  Customer Answer

  Date: 02/12/2024

  [BBB Transcription via Email]

  Following up on the closed complaint ********. Mr. Appliance didn't come on 2/1/24 as scheduled and didn't call to advise us of the no-show. We took off work to be available - disappointing. Mr. Appliance arrived on 2/8/24. After 4 months of not having a refrigerator (and having to rent a refrigerator to use in the meantime) we are hopeful that the visit on 2/8 took care of the issue.