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Business Profile

Aquarium Maintenance

Great Lakes Fish and Coral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late Sunday 5/14/23 purchased a AQUATOP FORZA FZ13 UV CANISTER FILTER for $266.— from Great Lakes coral for our 130 gallon fish tank that houses our Aquatic turtle. aquatic turtles require a area at the top of the tank for basking completely out of the water so ther must be a small 3-5 inch area at the top of the tank without water. Nonce the filter was installed we noted immediately two problems the filter had a strong humming noise which startled the turtle and also the filter itself required water be kept up to the top or would not function we tried the filter overnight and determined it would not work. My grand daughter (24 yrs old and works for ***** in Aquatics and in retail) repackaged the filter and attempted to return it on Monday 5/15/23. I was on the phone listening as the owner ****** wouldn’t take it back, loudly stating it had Been used, and he would have to replace the filters which would cost him a lot of money. My granddaughter asked to see the return policy where it states no returns once purchased on the receipt or in the store. He was not able to produce a return policy and we noted nothing like this was stated on the receipt. He was so loud and rude and scary when she asked, can I Then get An in-store credit for the amount, he again proceeded to raise his voice and yell I Can’t do that but might give you back $200. I asked to speak with him she handed him the phone he was yelling loudly, and stating “do I have to get the police involved with us” which was very scary for my granddaughter and also for me listening on the other end, I asked my granddaughter to please take the merchandise and leave. She stated grandma he took it out of the box and is running and water. I’ll have to wait until he gets back in the box. I told her just to Wait and get the merchandise back and leave the store immediately he in the background ****** the owner a grown man continued loudly to say I got this all on video. Hope. He did video we want our money back

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