Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 10/21/24 and was provided a ****** report showing all the maintenance recently done. They stated the car had no known issues and everything was working perfectly. 3 days after purchase I went to have the oil changed and was informed of an oil leak coming from the oil pan seal. I went to the dealership where they claim the work was done, and sure enough, the service report shows "oil pan leaking" on 8/20/2024. I have asked the seller to reimburse me for the misinformation they provided and blatantly lying about known issues. They are now telling me that this issue was fixed by "their mechanic" but unable to provide any documentation or receipts. Ford dealer has verified that no work has been done to the oil pan or seal.

  Business Response

  Date: 11/14/2024

  no issue upon delivery

  called in 15 days after purchase

  customer inspected, test drove vehicle prior to purchase

  sold as is, refused to purchase warranty, signed used car disclosure, attached is the document, all sales are final

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase car day I bought check engine lights come on dealer says no worries just a sensor bring in any time don’t worry about out of pocket expenses first couple of months . we take car back to replace sensor that same day oil pressure light comes on and oil is all over engine We had car towed from ****** Ohio for $200 to Mason the dealer keeps the car to service and start talking different We her car back drive back to ****** sensor light comes on again we tell them we have no mechanical issues few weeks later on 4/26/24 ….45 days after purchase car loses oil oil pressure light on again and antifreeze is empty contact dealer he states too far gone now expenses is ours. Cleary the car was not repaired properly when we took car back to dealer multiple times Dealwr is responsible and knew the car was a Lemon from beginning they even advised car did not need an oil change when we purchased and we have witness at sale of car

  Business Response

  Date: 05/14/2024

  Vehicle sold on March 11,2024, attached is the paperwork, vehicle sold As Is, customer declined the purchase of a (service contract) warranty 

   

  Customer Answer

  Date: 05/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  
  

  The dealer re assured me that if I had any problems with the car even being sold as there would be NO out of pocket expense clearly they did not properly repair the car and knew the day it was Sold it was a Lemon the repairs that are needed to fix the car are the same repairs that caused the light to come on day of purchase The dealer claimed it was a sensor which was not true as is or not they did not resolve what they said they would Repair because they work with individuals who purchase from them . I do have a text message thread from the dealer as well the things they claimed they repaired are the same repairs Pep Boys says I need.
  
  
  Regards,
  
  
  
  ***** ********

  
  

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** ***** **********. Larry A****** told me it was a great running car, and he showed me a ******. I took it to my repair shop. I picked up the car on the 16th. I took it to my repairman says it needs $4000 of work, and it has been in a couple of accidents. I did not put down any money. I financed $18,000.

  Business Response

  Date: 06/23/2023

  Hi

  the customer came in test drove the vehicle and told me to take hold for him , purchase was made on approximate June 10th

  when the customer came to pickup we put the car on the lift , and he went through it in detail since he claimed he knows mechanical work,

  I don’t know if ruined anything himself trying to fix it

  customer took the car and drove home about 150 miles and now he had the car for over one week, car does not have any warning light or codes upon delivery , he claims that his mechanic told him it needs 4000 of work, can he specify , what exactly is wrong, how many miles on the car now???

  how do I know that this mechanic is not taking advantage from the customer?

  as well copy of ****** was provided upon purchase .

   

  Business Response

  Date: 07/03/2023

  DEAR , 

  I THINK THE MECHANIC MIGHT BE TAKING ADVANTAGE OF U , ATTACHED IS THE ******, 

  AS WELL I DONT KNOW WHAT HAPPENED TO THE CAR SINCE U PURCHASED IT 

   

  ATTACHED IS THE PAPERS I HAVE

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

  I nothing to damage the vehicle, yes I do some light mechanical work but not heavy mechanical.  The mechanics who looked at the vehicle are all licensed and the USA AUTO not trying to take my or his money  I would like monies to cover the expenses of the cost of repairs.  The ****** was worthless as the vehicle had been in many collisions.  Yes I did drive home at  slow pace as a few "targets" came up when I was on the road.   At this point in time I do not feel safe to drive the vehicle anywhere as the prop shaft bearing is badly worn and cold give out at any time.  Also the radiator leaks, plus other items that I could visually see.  The way in which Mr. K***** handled my and my wife's phone  calls was extremely rude, as he screamed at both me and my wife and hung up on us.     

  Business Response

  Date: 07/05/2023

  customer inspected the vehicle before purchase, all that of what he mentioned is incorrect

  because he spent over 2 hours at the dealership, and he thoroughly inspected the car. And he even inspected the car on the while it was on the lift, and in detail

  allegations are false, none of the what he is mentioning in the email was brought up when he inspected the vehicle.

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******
  

  Business Response

  Date: 07/10/2023

  Please see attached document which should clear up any remaining issues. Thank you. 

   

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  It is my firm belief that Mr. A***** of USA Auto will not make any concessions whatsoever.

  
  Regards,
  
  
  
  **** *******