We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Contractors

JB Concrete
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** *****/JB Concrete hired to remove, replace, & expand concrete pool deck; install walkway- driveway to side garage.Completed May 24, 2024 1. *** ***** (JB) pointed out ***************** on large concrete sections, Dont be concerned about my ****************** they will fade. "They are not indentations on the concrete. Still present & not fading/more apparent.2. ** would be back to fix a small corner area of flawed concrete next to back of house. We pointed out section crumbling along a cut seam. ** would be back Friday to fix both areas. This will need to be fixed by hand. Patched; now crumbling & chipping away 3. ******* would return to remove concrete mound on side lawn left after cleaning concrete equipment. Crew came back to chisel/hammer concrete mound. Left thick concrete layer, ******************************* chunks preventing grass regrowth. Talked to ******, Administrative Assistant/*** *****/JB Concrete June, ******. Discussed remaining concrete, etc. on lawn. She stated, "the guys should have put visqueen on grass prior to cleaning concrete from equipment to avoid issue of concrete on lawn"-indicated it would be 'taken care of.' 2. Asked, when to expect ***************** to fade-they look much worse now. She had never heard of these hand/footprints & would ask JB & get back to us. 3. Could they remove a large raised chunk of concrete left at corner of concrete by house deck? Other issues as concrete cured: Splashes of concrete apparent across concrete deck. Concrete deck now cracking Concrete pitting badly Several areas of uneven concrete We have made several attempts (via phone ************************ to contact *** *****/JB Concrete since installation. With no response. Other issues during install:Splashed concrete on siding- back, front, & side house; lawn ****************** Cut Buckeye Cable, AT & T line, & electrical line to security camera Left cement chunks, gravel, stones & large ruts across yard Have several pics

    Business Response

    Date: 10/11/2024

    *****, we apologies for the length of time it has taken to get back with you on this matter. I will come up and make corrections on the section of  pool deck in question with the footprints and do what we need to do in the yard for you. I am going to reach out to you for this through your cell phone 

    Customer Answer

    Date: 10/12/2024

     
    Complaint: 22271953

    I am rejecting this response because:

    although a response was received to correct the issue of foot and handprints, as well as issues of cement left on front lawn, there are other issues of concrete cracks, pitting , previous patching that crumbled, and uneven concrete that needs to be resolved. 

    Sincerely,

    ***** **********

    Business Response

    Date: 11/08/2024

    We have already offered to come out and fix issues. Im not certain what more there would be for us to say, we replied to the complaint apologizing for the length of time it has taken us to come back out to fix issues and then stated we would like to come out and fix the issues still. She replied to our response as rejecting this response. What more can we do?

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22271953

    I am rejecting this response because:
    The response was only related to Hand & footprints and cement patches on lawn.  There are many issues that were noted in the original complaint and stated again in the response :

    I am rejecting this response because:
    although a response was received to correct the issue of foot and handprints, as well as issues of cement left on front lawn, there are other issues of concrete cracks, pitting , previous patching that crumbled, and uneven concrete that needs to be resolved. 

    Sincerely,

    ***** **********

    Business Response

    Date: 11/22/2024

    We would like to come out and fix the issues. We can put a stain on the concrete which will take care of the prints that are there. We can patch the imperfections, patches stand out but using the stain will reduce visibility of the patch. If there is splatters of concrete on siding we can do our best to remove that as well. If you still have chunks in your yard we will take those with us. In regards to the lines that were cut, we had discussed that with you when it happened, *****, and I did contact the companies to have them come and repair the lines. Effort was made on our part to correct that however I was told by those companies that I am not allowed to make that request that the home owner would have to do that. I relayed that to you and at that time you had understood and KNEW we had tried our best to remedy it for you. I do not see why it is being brought up as an UNRESOLVED issue since it is NOT an unresolved issue, it WAS discussed with you at the time of service and a conclusion of how to fix it was determined. As for the quality of the concrete(pitting), we do not make the concrete, we cannot guarantee what we do not make.

    Customer Answer

    Date: 12/02/2024

     
    Complaint: 22271953

    I am rejecting this response because: its very concerning that you do not stand behind the quality of the concrete. That is expected when one hires a concrete professional . Patching imperfections that MAY help the discoloration is also not exceptable. The concrete is uneven, pitting, and cracking, in addition to hand and footprints (that you said would fade but did not.)

    The patching you did is crumbling and flaking. The patching should not have even been required on new concrete . The issues with all the wires being cut was taken care of by me; however, calling for marking the cables and utilities would have prevented these issues. The splashing of concrete on the house was also completed satisfactorily by me. The splashing on the concrete cannot be fixed by me. That should have been prevented by you. Perhaps you should come inspect your work and take care of the issues satisfactorily. 

    Sincerely,

    ***** *****

JB Concrete is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.