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Business Profile

Health Club

Miami Athletic Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/28/24, after speaking with someone at *** ******** **** (which is apparently the gym's billing vendor), I emailed a request to ************** to have my adult daughter taken off my gym membership. She no longer lives with me and hasn't been to the gym. I followed the prescribed instructions (which, in my opinion, are excessive) but never received a response. I have continued to be charged $26.68 a month. I want her taken off my account and I want it backdated to January, or before - I'm sure they can look up the last time she was there. It has been YEARS. I am a 20 year member of this club. I filled out a contact form on their website today as well, letting them know I would be filing this complaint. It should NOT be this difficult to update one's account.

    Business Response

    Date: 06/10/2024

    I appologize for the inconvience.  Please reach out to the General Manager Sara so we can get this taken care of.  I did just leave you a voce mail. 

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I and my sister joined this gym together on 8/1/2017...we signed different agreements and used different credit cards. My sister had to quit because of health reasons...they stopped her charges and supposedly canceled her membership. Without any notice to me from the gym and without my sister name on my membership they started charging my credit card for her and my membership since October 2017. I had no idea they were charging my account until one of their trainers told me they were because they never sent any kind of correspondence to me regarding the Xtra charges. Anytime I renewed or when they contacted me because my card expired...****** ****** name is not listed under my account. ABC Fitness Sent emails that were meant for ****** to me. With ******** name to my email address. I thought that what they were charging me was going rate since they have been charging me that amount almost since the beginning of my membership. ABC Fitness and Miami Athletic Club has done nothing to resolve this issue but give me the run around

    Business Response

    Date: 03/26/2023

    We value our customers and both accounts have been canceled.  I apologize but, I can not refund any money unless I have proof of a cancellation.  Our Club and ABC Fitness Solutions our account management company shows no record of cancellation Prior to 2023.

    Business Response

    Date: 04/17/2023

    Please reach out to our financial company ABC fitness.  They are the ones that take care of all the monthly invoices/payments and instructions for the proper steps needed for cancellation.

    ABC FITNESS SOLUTIONS

    **************

    ***************************

     

    Customer Answer

    Date: 04/18/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    ******** * ****

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I fulfilled my 2 year contract and have no intentions of renewing. Now they want me to pay $50 in cancellation fees, even though I fulfilled my contract. I am not happy

Miami Athletic Club, Inc. is NOT a BBB Accredited Business.

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