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Business Profile

Marijuana Sales and Services

Shangri La Monroe West

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 18, 2025– @4:20pm Budtender#***** did not allow me to inspect product before making purchase. Once I went to the parking lot, I opened the bag to inspect items and noticed I was given the wrong kind of medication and the container/medication were defective.
    I went back inside to address the issue, a fat guy with missing teeth started yelling at me saying there’s nothing they can do and that his GM told him to tell me to take my product and leave, or stay and the cops would be called and have me arrested for trespassing.
    I was not offered an exchange for defective products, not a refund. The employee with #***** along with the ones in the back of the house started belittling me and saying I need to “educate myself on THC-A”
    I have adverse reactions to THC-A, which is something I told the fat guy that was yelling at me, but he didn’t show any empathy nor attempted to help. He got on the phone and started calling the cops.

Shangri La Monroe West is NOT a BBB Accredited Business.

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