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Business Profile

Heating and Air Conditioning

Cosby Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description:
    12232022csHBE: Constituent states she paid $85.00 for incomplete assessment on furnace on
    December 13, 2022. Last spoke on 12/23/2022.
    122922csBP - Provider still continues to refuse to serve constituent on the basis that she is not the
    homeowner, and that "she is calling too much." They have called her claims frivolous, although her
    home has been completely without heat through the blizzard. She spoke to the county auditor and their
    assessment was that constituent has the legal rights of a homeowner. She also consulted her lawyer,
    who drew the same conclusion.

    Business Response

    Date: 01/18/2023

    Refunded customers $85

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