Complaints

This profile includes complaints for The Wallick Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Wallick Companies, LLC

  160 W Main St Ste 200 New Albany, OH 43054-1189

• 

  The Wallick Companies, LLC

  5500 Karl Rd Columbus, OH 43229-3697

• 

  The Wallick Companies, LLC

  3333 Deserette Ln Columbus, OH 43224-3784

• 

  The Wallick Companies, LLC

  222 Curtis Street Delaware, OH 43015

• 

  The Wallick Companies, LLC

  5546 Karl Rd. Columbus, OH 43229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was hit by a car in front of Pheasent run which is where we live and run by Wallick Communities. Since we have returned home, the management company has denied the accommodations we have requested for our home, and have only placed a ramp for his wheelchair. They told us we need to find another apartment because they have nothing available and can not accomidate any further, even denying is a handicap parking spot, stating that my son does not qualify. On two occasions my air conditioner wen out, on both occasions I had to step away from my disabled son to have the maintence man and manager fix the conditioner in a timely manner. Both occasion the maintenance initially declined setting up the portable unit, then forcing me to walk away from my disabled son again to have the manager facilitate correct installation. Currently, despite me advising the property manager of my sons health status, I have no AC, the portable unit they have sent a second time is not working and she has been advised of all of this.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager is quick to respond to emails regarding money, but I cannot get anyone to come and fix my AC. This is the second summer in row that it has gone out. I have children and pay $1000 /month to live there. I put in a maintenance request and it was deleted off my Rent Cafe. I tried to call Cooperate Offices to speak to someone and you can't even leave a message because the mailbox is full. Tell me why I should keep paying rent to people who don't even take care of their tenants. This seems to be an ongoing issue with Wallick Communities.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the move out statement dated 3/27/23. I was billed $338 for the 24 days of March that I was still living at St Richards Apartments in North Olmsted Ohio 44070. But on March 1st I paid the usual monthly rent of $422 via the automatic withdrawal system on Rent Cafe. The Move out Statement actually shows the receipt of that $422 payment? I ended up paying the $422 plus $338 =$760 for the 24 days I actually resided at Apartment 107 St Richards Apartments.
  I accepted losing the $150 deposit based on breaking the lease even though I was asked to leave . I also paid $750 for smoke damage cleaning and repair. I shampooed the carpeting prior to leaving plus the rest of the apartment was left clean. The carpet was damaged via ash so there was no dispute as to the $750 charge. The dispute is over the double payment of rent for the month of March 2023
  
  I paid $422 March rent. and another $1088 as per the move out statement. =$1510. The actual amounts owed by me were $338 (24 days of March) $750. damages =$1088 But I already paid Wallick $422 March rent on the 1st of the month. I should have received a credit for that amount towards the $1088 bill. I was not behind on my rent. The $422 March 1st automatic deduction was for the month of March. Wallick then charged me another $338 for 24days of March?
  
  I have tried several times to talk to their billing department but to no avail. I sent emails requesting that they contact me etc to no avail. I tried filing a dispute claim via my bank only to have Wallick inform my bank (not me) that the sum of $1088 paid to them was valid? It was not valid. Wallick owes me $422
  
  My January and February rent payments were all automatic withdrawals and on time. John Quirk

  Business Response

  Date: 08/07/2023

  Good morning,

  In response to Mr. ******* complaint, on June 9th, 2023 he was issued a credit of $275.95 to his debit card on file for disputing his claim.  Reference Number 181832406 we consider this matter resolved.

  Thank you,

  ********* *******

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father was a resident from March 2023 until May of 2023. He has dementia. I was told that 70% of the residents have some form of the disease. He was improperly assessed and admitted as independent living regardless of what we told them. I received a phone call his 5th day as a resident and they had lost him (in the freezing cold rain). His intervention was, "We should put an air tag in his shoe," according to ****** the director. He was then changed to assisted living.
  there are not enough allotted characters to tell the whole story so after loosing my father 5 times we were told he had to leave. We have not received our refund for the time we were not there and I would like to receive my community deposit of 2,000 (considering he was only a part of the community for 2 months) back as well. I have attached the invoice of what is owed for rent. I have tried to call the facility and corporate and I can not even leave a message because all prompts to all mailboxes from the main line are full.
  I have had nothing but a horrible experience with Wallick communities and I for once would like them to do the right thing.
  
  I hope this will remedy this.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I live at Hyde park west in Mt. Orab, Ohio. I have had no AC for 6 weeks. I called managment the 2nd week of May 2023. I was told it could take a few weeks for the part that was needed. Weeks went by the part came in, it was the wrong model, had to wait for the correct model. That came in, maintanece came to install it, couldn't mount it, said he would pick up the part the following day. The next day maintanence called me at work to inform me the unit was fixed, I told told him to close my windows and blinds and turn the AC to 70, he assured me it was fixed, I told him I hope it is because it was friday and july 4 is the following week, so I knew I would have to suffer with no AC if it wasn't fixed,when I came home it was 91 degrees in my apartment, the AC was not fixed. I called emergency maintanecne and no call back. I contacted HUD over a different situation and managment told them I was the issue. This is not the only complaint I have.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m writing to complain about how this facilitie is run there have been prostitution and drug trafficking and abuse that has been going on out here and there has been no resolution about it there has been homeless people sleeping and doing drugs undercthe stairs there has been many complaints about it and it’s like they are not tryna do anything about it people are tired of having to pay rent to come home to bums and prostitution all outside and on and under the stairs quite frankly 950 is too much to have to pay rent to deal with daily problems like that on the property

  Business Response

  Date: 04/05/2023

  The business is attempting to resolve this issue.  They will provide an update as soon as they can.

  Business Response

  Date: 04/11/2023

  We received yet another continuance form the court last week, court is 4/13.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get security deposit back they won't answer my calls or call back I moved out in September due to sewage water flood in September 2022 and I have pictures of the flood and damage from the flood

  Business Response

  Date: 04/05/2023

  We are processing Mr. ******** security deposit refund check.  He should receive it within the next 7 to 10 business days at **** ******* ******* ********** ** *****.

  Customer Answer

  Date: 04/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ***** 

  What happens if I do not receive it by the 10 days

  Customer Answer

  Date: 04/14/2023

  (no subject)
  
  

  **** ****** <*****************************>
  Apr 13, 2023, 2:18 PM (20 hours ago)
  to info
  
  I haven't received my refund from wallick counties harbor ridge apartments in Ashtabula ohio 
  

  
  

  Business Response

  Date: 08/07/2023

  Good Morning,

  Mr. ****** was mailed a check for $497.00 on 4-6-23 to the following address **** ******* **** ********* **.  If he didn't receive it, he should call the property which we have tried to reach out to him.

   

  Thank you,

  *********

  Customer Answer

  Date: 08/15/2023

  TD ********** per phone call with consumer he has received the check form Wallick. Called in to inform us of this.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting too receive my deposit back I have my 30 day notice . I left the apartment in great shape . I had a situation last summer my air was broke for 6 months they should of gave me rent free for a month I reported several times I bought my air they said it was fixed it still never cooled properly .

  Customer Answer

  Date: 03/21/2023

  ********** complaint # 19561656
  Inbox
  
  ***** *******
  Mon, Mar 13, 4:33 PM (8 days ago)
  to BBB, me
  
  incoming call /133//23 - He has just received the check. Please ask company to not place a stop payment on it as he already deposited it.  
  
  Please close account as resolved with customer satisfaction.  @****** *****
   
  

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied 2 and a half years ago . I received a letter asking if I was still interested in being on the waiting list I returned that letter that was during July of 2022 I was told I would be in a apartment by the end of august. August came and went then it moved to September. September came and went still no apartment. On December 28th 2022 I was told I was getting apartment 406 and or 506 which one was done the fastest. It is now February I still have no apartment and now I am being told my application is no longer good it has expired but on 12/28 I was told I was approved and my rent was 644.00 with a deposit of 744.00 . I also contacted HUD and HUD was told my application was sent to compliance and it was out of southland village’s hands and I had to wait. So when I went in on December 28th 2022 I was told I would have my apartment that following Monday and it would be apartment 406. I am still homeless with my 4 children and still getting the run around and no one will call me and tell me the truth. ***** the property manager told me because I have 4 kids and I make 15.00 a hour I shouldn’t live there . She also told me I was harassing her when I was not I was just asking about my application and if there was any corrections that needed to be done and she told me no on numerous occasions. Come to find out I had 16 errors and it became expired all because I called HUD to see what my rights where and if they could help me at all .

  Business Response

  Date: 04/06/2023

  Southland Village is an affordable community and as such there are guidelines set for the programs that we are required to follow.  One of the requirements is that all paperwork received must be dated within the past 120 days.  As Ms. ***** stated we had to redo some of her paperwork due to it taking longer to receive paperwork, that we needed back. We have been working with Ms. ***** over the past 6 months and unfortunately her application was not approved.  A letter was sent to her detailing this and we have discussed this with her.  Normally we do not state an actual amount for rent until the paper work is completed and approved.  An estimate of what the rent would be may have been give to Ms. *****.

  Customer Answer

  Date: 04/06/2023

  That is a huge lie. I turned in all of the needed paperwork. I wasn’t told that my application was out dated until I spoke to someone else from a different property. Then when I showed up for to give and update my application she never showed up and I have proof of this. Whoever is helping southland village is the one who didn’t show up until 1:30 due to her having a appointment with a resident at 2:30 for a recert. So not only did the property manager lie to me for 9 months and play with my life due to being homeless with 4 kids. Now you as a whole company lie and cover up your mistakes. Instead of saying we messed up we dropped the ball. Please come in with all needed information. Which should already be there. So that scares me where is all my checking account information and pay stubs and child support information? I’m not one to cause a issue unless I have been done wrong. I have been done wrong. I understand you don’t give out rent amounts however kathy is the one who gave me a rent amount stated it would be 644.00 with 744.00 deposit. Then told me I would be moved in by a week. I’m not saying all of this is on the company but majority of it is. I sent email after email to the corporate office tell them what was happening. Now after being on the waiting list for 3 years because someone lied when I was there at 10:30 AM and I even called the lady at mountain gate and told her I couldn’t get a hold of the person I was supposed to see so she made me a appointment for her to come in and help me and make sure everything was done right. Then my son had to have emergency surgery so I called her and told her she said no problem call me after. I called her after and she said well someone from above said your denied due to missing a appointment on 2/7 when again I’m not the one who missed this appointment. It’s a shame that you would rather have a family homeless then just say hey your right we did mess up we apologize, please come in with all needed information so we can get that sent to compliance and see if we can get this approved or not. But instead it’s you have to start all over from the bottom and continue to be homeless! It’s truly sad and I plan on letting everyone know how a single mom of 4 who is homeless is treated! I really hope you do better cause I’ve lost a lot of sleep over this matter and now I have to worry about where I’m going to live and where I can afford! 

  Business Response

  Date: 04/26/2023

  Since the property is an affordable community we have many government requirements that we need to follow.  Sometimes this information may be misunderstood and if we do not get information back from the applicant timely it becomes stale and we have to start the process over again.  Which is what happened in this case, she did not provide us information timely and she did not come to appointments that were set.

  Customer Answer

  Date: 04/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19442888
  
  
  
  I am rejecting this response because: Everything stated is a lie and again I have all the proof to back up what I am saying. 
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have resided at this apartment complex for almost 6 years. I have been a great tenant to never cause any trouble. I've never had any trouble getting my lease paperwork renewed, that was until we got a new complex manager. In March 2022 I started my annual recertification with Rochelle Senior our current apartment manager, only thing that she was waiting on from me was a copy of my bank statement. Before I could give it to her, she had accepted a new position and we had a new manager. We went without a manager for almost a month before the company hired a new employee that would take over her position. In the meantime my paperwork was still in limbo, I didn't know who to report to as no one knew we were even getting a new manager. April comes and I get a letter on my door stating that my HUD assistance was terminated. When the new manager started I attempted several times to sort all of this out and numerous times I was left without any communication. I was told that my paperwork was lost and then was told that it was found, and when she completed the annual that she would let me know of a time to meet with her to finish everything. This went on for almost 5 months back and forth just trying to get an appointment. Come October I was hit with a lease termination for owing back rent. When I was never informed on what I was to pay. I immediately submitted my appeal within the 10 days as I was required. Tried to set up NUMEROUS appointments to get this situated. Many times she canceled the day of or just didn't show up at all. I am now showing that I owe almost $9,000 in back rent with absolutely no communication from anyone. I have emailed the apartment manager and left multiple voicemails and nothing is returned. I have been getting notices for inspections and was ask to send over copies of my electric bills but I haven't received any communication regarding my lease.

  Business Response

  Date: 02/27/2023

  Good afternoon.
  
  ***** **** is a current resident at Bracken Creek Apartments. She
  did in fact begin her Annual Recertification with the previous manager on
  October 28, 2021. Ms. **** failed to complete the Annual Recertification, which
  was to be completed by 2/28/21. The previous manager took another position with
  the company in February of 2022. New Management found ***** **** to be in
  violation of her lease with an unauthorized occupant, incomplete annual
  recertification, patio violations (trash, gas, tires, debris, mesh fencing, etc).
  Ms. **** was/is unhappy with management due to the violations she had received.
  To date, the unauthorized occupant and patio violations have not been
  corrected. In October, Management issued a 30-Day Notice to Vacate due to Non-Payment. Management scheduled an appointment with Ms. **** on April 22, 2022
  to complete her paperwork, however, Ms. **** failed to show for her appointment.
  Ms. **** advised in her complaint she submitted an appeal; however, management did
  not receive the required written appeal letter.  The email correspondence from Ms. **** to management began
  after the Termination of Lease had been issued. Prior to October, Ms. ****
  failed to respond to Management. Ms. **** had appointments scheduled for 10/14/22,
  10/26/22, 10/27/22, and 10/28/22. On October 22, 2022 Ms. **** did show for her
  appointment, but left without completing upset that her unauthorized occupant was
  being required to be added to her lease.
  
  An eviction is in progress for ***** ****. 

  Customer Answer

  Date: 03/02/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19381704
  
  
  
  I am rejecting this response because: Everything that was said regarding to me not showing up to my appointments is a complete lie! I have every email and excuse for every time an appointment was set up and she either didn't show or had an issue with another complex. I have proof of all of this. I was not upset that I had to add my " illegal occupant " had to be added to my lease. My " illegal occupant " filled out all of the proper paperwork to be added to my lease. I have proof that I responded to her in the proper time for the first lease termination paperwork. I called numerous times and left numerous voicemails regarding this matter, to have absolutely no communication. I will be submitting another appeal to the second lease termination within the 10 days and getting time and date stamped proof of when I put the paperwork in her office. My patio was never an issue before. I will be waiting to take this too court, because I REFUSE to let someone lie when I have all the proof I need to verify that I have been trying to get this matter resolved. 
  
  
  
  Regards,
  
  
  
  ***** ****

  Business Response

  Date: 04/03/2023

  ***** **** is a current resident at Bracken Creek Apartments. Ms. **** was issued a Termination of Lease due to material non- compliance of the Lease, Failure to Recertify,  and Non-Payment.
  
   
  
  Ms. **** did in fact begin her Annual Recertification paperwork with the previous Community Manager at the property. However, she has since failed to adhere to her appointments or finish the paperwork with current Management. In fact, when Ms. **** did show up for a scheduled appointment, she was upset with Management due to an unauthorized occupant lease violation and walked out of the office. Termination of subsidy was the result of failing to recertify. Ms. **** has no rent subsidy currently and is responsible for her rent.
  
   
  
  Despite the lease violations in addition to the non-pay, we attempted to work with the resident by providing information regarding rental assistance. Ms. **** failed to respond.
  
   
  
  Ms. **** has received several lease violations over the past months. She has been given opportunity to correct but has failed to do so. At this time eviction has been filed and a hearing has been scheduled.
  
   
  
  Management has made much effort to work with this resident over the past months. Sadly, Ms. **** chose to ignore our requests until she received a Termination of Lease. At this point, our only option is to move forward with the eviction proceedings.

  Customer Answer

  Date: 04/03/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 19381704
  
  
  
  I am rejecting this response because: I have showed up to every appointment that was scheduled to my knowledge. I did everything I had to do to to appeal within the 10 days requested and I’ve had no response from the company. This is my only response to my appeal that I have seen. I have only received one lease violation and that was in October. I have corrected those issues. I will wait for my time in court to resolve this matter. No effort was made on their behalf to work with me. 
  
  
  
  Regards,
  
  
  
  ***** ****