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Business Profile

Event Center

Z Barn In The Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So my fiancé and I booked this venue for September 20 of 2025 we put a $2000 down payment in cash for the deposit. It was a total of 3500 but you had to pay 4000 and you’d get 500 back after the wedding with this being said we had circumstances come up where we weren’t sure if we were gonna be able to use the venue still so I contacted them and they said that I would not get my deposit back but then they called me saying that there was someone interested in my date? They said that if I canceled they would give me my $2000 back as soon as someone booked my date I said can I hold off until it is booked then canceled they said no that is not allowed. You have to cancel then we will give you your money back if someone books it. So I’ve been proceeded to cancel it and emailed them stating that they are willing to refund me when someone books it while I referred a friend to them for September because she got engaged in one day September 20 25 wedding and when she emailed them, they said that there is no dates for September available And they have not given me my $2000 back like they had promised so I am just trying to get that money back that is promised

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