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Business Profile

Bank

Park National Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Park National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Park National Bank has 62 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Park national submitted a CD that was in my mothers name. My mother has Alzheimers and dementia, I am her power of attorney. Ive been trying toget these funds released to pay her bills and take care of things for her. Park national is being no help to get this amount cleared and taken care of so I can get it out of the Ohio unclaimed funds where they submitted it. I need someone online from Park national to help get thismess figured out and they are not being very Cooperative

      Business Response

      Date: 06/12/2025

      We are in receipt of the complaint submitted by our customer referenced. Please know that we take the matter reported seriously and worked directly with our client to resolve their concern. In the interest of protecting our customer's confidentiality, we decline to recite any additional details of the situation or its resolution. Thank you for bringing this matter to our attention.

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Park National Bank let thieves steal from my account. They complained about my purchases but never the thieves. When I complained they restored my money. I tried to open an online account. There were hours spent with multiple people to get this account going, Eventually it got set up with a good password and it worked yesterday when I established it but it won't work today and I am still waiting for a return call after spending a long time waiting for help.

      Business Response

      Date: 05/07/2025

      We are in receipt of the complaint submitted by our customer referenced. Please know that we take the matter reported seriously and worked directly with our client to ********** the interest of protecting our customer's confidentiality, we decline to recite any additional details of the situation or its resolution. Thank you for bringing this matter to our attention.

      Customer Answer

      Date: 05/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******* ********

    • Initial Complaint

      Date:04/01/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      In July 2022, my employer signed me up for an HSA account with this entity, and I had Money deposited in it for 6 months every week. The only thing I have ever received are emails that state as follows (see below).


      I have never received a welcome packet or anything indicating how to open an online account and have access to my money.
      Today, I called the number in the email, and nobody could help me.
      They want me to drive 1.5 hours to the branch closest to me. All I need is for them to send me the information so I can open the account.



      Your most recent statement for account XXXXXXXXX is now available. Follow these quick steps to access your statement:

      1. Go to ******************** to access online banking by using the account login box on the right

      2. Select Paperless Statements in the top menu then click on Statements

      3. Choose an account from the Account drop-down menu

      4. Click on the link for the statement you’d like to view. The statement will open in a new browser window. From there you may choose to print or save the statement on your computer/tablet/etc.


      Want to import your data into Quicken© or Quickbooks™?
      Go to Accounts in the top menu and select Download Transactions. On the next screen, select the account, a start and end date, then click the icon to download for Quicken or QuickBooks.

      Questions?
      Our customer care team is available 24/7 by calling ************ or via live chat on our website. You are also welcome to visit or call your local branch.
      Please do not reply to this email.
      This is an automated email and we won’t receive your message if you reply.
      You are receiving this email because you enrolled in Park National Bank’s paperless statement service.
      This message is confidential for the named recipient only. Dissemination, distribution or copying of this message and/or attachments is strictly prohibited. Notify sender and delete this message if you are the improper recipient.

      Business Response

      Date: 04/03/2024

      We are in receipt of the
      complaint submitted by our customer referenced above. Please know that we take
      the matter our customer reported seriously, and have been in direct
      communication with the customer about the matter. Based on our communication
      with the customer, we consider this concern resolved. In the interest of
      protecting our customer's confidentiality, we decline to recite any additional
      details of the situation or its resolution. Thank you for bringing this matter
      to our attention.

      Customer Answer

      Date: 04/04/2024

      I accept the business's response to resolve this complaint. 



      Regards,



      ******** **** *********

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On 12/6/2023 this company had my vehicle repossessed even though I was told in September that my account was set up on auto pay. I had made a payment in September and in October no payment went out. I was unaware because I have an account just for this payment and I was not checking it because I believed it was on autopay.

      I was told a repossession order was placed on 11/09/2023 but they received a payment on 11/22/2023. I did not make this payment. I did not give permission to take this payment. They told me I must have made the payment. I did not and only knew this had happened because I checked after my vehicle was repossessed.

      Then I was told I was going to have to pay over $1000 to even get my vehicle. They took a payment from my account without permission since I wasn’t enrolled in autopay per them stating this after repossession.

      To expect me to pay this amount when this was a complete error on the part is completely negligent at best.

      Business Response

      Date: 12/22/2023

      We are in receipt of the
      complaint submitted by our customer referenced above. Please know that we take
      the matter our customer reported seriously, and have been in direct
      communication with the customer about the matter. Based on our communication
      with the customer, we consider this concern resolved. In the interest of
      protecting our customer's confidentiality, we decline to recite any additional
      details of the situation or its resolution. Thank you for bringing this matter
      to our attention.

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/26/23 I called Park National Customer Service to make a loan payment of $440.05 plus the $4.95 ********** fee totaling $445
      Instead they took a total of $1037.56.. I was told Monday 11/27/23 that a check was being mailed out for $592.56 which was the additional amount that was taken out without my authorization.
      I then received a call Tuesday 11/28/23 stating they were canceling the check and getting the money refunded automatically b/c it will be refunded back to my bank account that evening (Tuesday- 11/28/23). It is now Thursday and I am accruing overdraft fees from where they took to much money out of my account. I have medication I need to get from the pharmacy, gas in my vehicle and my bills need paid !!

      Business Response

      Date: 12/07/2023

      We are in receipt of the
      complaint submitted by our customer referenced above. Please know that we take
      the matter our customer reported seriously, and have been in direct
      communication with the customer about the matter. Based on our communication
      with the customer, we consider this concern resolved. In the interest of
      protecting our customer's confidentiality, we decline to recite any additional
      details of the situation or its resolution. Thank you for bringing this matter
      to our attention.

    • Initial Complaint

      Date:11/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All I need is the bank to send a title memo to the dmv, it has been weeks and they haven’t even gotten around to mailing it. I purchased this vehicle through my business and I cannot work until I can register it. I’ve been out of a job and will be unemployed until they send the title to the dmv. Please help.

      Business Response

      Date: 11/28/2023

      We
      are in receipt of the complaint submitted by our customer referenced above.
      Please know that we take the matter our customer reported seriously, and have
      been in direct communication with the customer about the matter. Based on our
      communication with the customer, we consider this concern resolved. In the
      interest of protecting our customer's confidentiality, we decline to recite any
      additional details of the situation or its resolution. Thank you for bringing
      this matter to our attention.

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like this complaint to involve both businesses but I chose to list Park National because they are the ones who did the credit check. I went to **** **** in Danville Ohio to attempt to purchase a vehicle on Saturday, September 23rd. The salesman started the process to purchase the vehicle including the credit pull (Through Park National Bank) and asked me to come back Monday to finish the transaction. I was informed on Monday by **** **** that I was denied financing because of a supposed "Collections Item" on my credit report. I checked my credit on multiple services and do not have any collections items, upon asking to view the credit report and reason for denial the salesman said he cannot provide that information and to contact Park National. I called Park National Bank and was told the dealer should be able to provide that information and that they were not able to do so over the phone. I contacted the dealer again who told me that he cannot provide that information. I am demanding a copy of this credit pull and reason for financing denial and for this hard credit pull to be removed from my credit report. Not only has the car I was interested in been sold but I have a hit on my credit and nothing to use to try to resolve the supposed credit issue. I am beyond angry with the lack of help from either party.

      Business Response

      Date: 10/06/2023

      We
      are in receipt of the complaint submitted by our customer referenced above.
      Please know that we take the matter our customer reported seriously and spoke
      with her about it directly by telephone on October 4, 2023.  In the
      interest of protecting our customer's confidentiality, we decline to recite any
      additional details of the situation or its resolution. Thank you for bringing
      this matter to our attention.

    • Initial Complaint

      Date:03/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello there Yes i have an account for the past 2 years. I have recently did a credit check report and found out that I have 2 missed payments reported. Its inaccurate it wasnt my fault it was there auto payment system failed. It not only it failed I was charged 2 times a month for 3 months. Out of this complaint i would like to get this account updated with 100% pay on time. I even have proof if needed.

      Business Response

      Date: 03/21/2023

      We are in receipt of the
      compliant submitted by our customer referenced above.  Please know that we
      take the matter our customers report seriously, and have reviewed what was
      reported.  We’ve attempted to connect directly with the customer on March
      20, 2023 and are awaiting a return call to further discuss her account. 
      Based on our review, respectfully, what the customer has reported is inaccurate
      and includes mischaracterizations and omissions.  The auto payment
      function worked as intended and the customer was alerted each time the payment
      failed.  In the interest of protecting our customer’s confidentiality, we decline to provide
      additional details at this time.  Thank you for bring this matter to our attention.

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a signer on my grandpa's bank account until his death. I made an electronic transfer while he was alive. In addition, he signed a document giving me rights to make decisions etc. He passed away before the transfer was finished. And Park National Bank would not honor the transfer. I was his sole health care giver until the end. Park National Bank has no right to freeze his account. There were also outstanding power bills out on the account. He passed awhile September 11, 2022. The electronic transfer was on Sept. 10. I will upload documents to show the dates. Park Bank said there wasn't money available but that is not true.

      Business Response

      Date: 10/15/2022

      We are in receipt of the complaint
      submitted by our customer referenced. Please know that we take the matter our
      customer reported seriously. In the interest of protecting our customer's
      confidentiality, we decline to recite any additional details of the situation
      or its resolution. Thank you for bringing this matter to our attention.

      Customer Answer

      Date: 10/19/2022

      It isn’t an acceptable response. I have evidence that I complied and documentation. Further action will be taken. 



      Regards,



      **** **********

    Park National Bank is NOT a BBB Accredited Business.

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