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Business Profile

Food Industry

Purfoods Ohio (Mom's Meals)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Industry.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My health insurance gave me post hospital meals. i informed Moms meals of my dietary limitaions including a serious allergy. They sent me the meals that i could not eat and refused to replace them

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to start by saying I am not the only victim in this dispute. Mom's Meals has stolen thousands of dollars from elderly, disabled people, and their insurance companies. Mom's Meals is a an organization that charges and takes money from elderly and disabled people or these peoples insurance companies in exchange for the "Meals" they send out to those people. $8/meal bought in boxed shipments. This month alone they have taken in thousands of dollars from elderly and disabled people and their insurance companies and has sent out NO MEALS. They not only aren't sending the meals, they aren't informing any of the people nor the insurance companies about the issue. They are trying to wrecked starving and upset customers to a hotline where nobody and when you try to email or message the company they just tell you to call And when you tell them the lines are down they then tell you oh yeah the lines are down and so are the computer systems and we have no record of anyone's address or when we will ever get meals out again! So many people are starving that are elderly and disabled and this company is not only Not refunding the money not sending the meals but they are not telling anybody! So they're stealing and killing elderly and disabled that are depending on these meals. My mother's (*** *****************) insurance companies set her up with mom's meals because She is disabled and it is hard for her to get around let alone eat and take care of herself . They have stolen almost $400 from her this month and have refused to send out almost 50 meals to her that were paid for! I'm not looking for money. I'm looking to have this company shut down before more people die and they have stolen more money from sick elderly disabled people and their insurance companies. Needs to happen ASAP.

    Business Response

    Date: 03/07/2023

    Please see attached.

Purfoods Ohio (Mom's Meals) is NOT a BBB Accredited Business.

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