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Business Profile

Trailer Sales

Leonard Truck & Trailer, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31, 2023 I purchased a brand new Bintelli golf cart from Leonard’s Truck & Trailer. The readout on the dashboard had an electrical issue and did not operate correctly. The LED screen was pixelated and looked as though it had moisture damage. Leonard’s said they would order a new one but I never heard back from them. The cart was purchased for use at my camp that I only use on mostly weekends from Memorial Day to Labor Day each year. With little use, the cart was stored as advised for the winter and was reopened for Memorial Day. On June 14, 2024, with approximately 200 miles on it, after a short ride, the cart was parked near our lake while we walked around our small campground lake and when we returned to the cart it was in flames. Leonard’s refused to pick up the cart and instead had me pay $200 to have it delivered to them for warranty repair. The cart is obviously still under full warranty. Leonards copied me on emails with Bintelli however neither has honored the warranty and rather has informed me they do not intend to. As the pictures show, there was obviously a manufacturers defect somewhere in the operating system of the cart and I believe a full replacement is the only fair thing.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The back ramp door of my enclosed trailer fell off when I was loading a 400 lb crate into the trailer using a pallet ***** I purchased a brand new trailer from Leonard truck and trailer two months and one week prior. The welds failed and looking at the welds you can clearly see that there is no penetration. So whoever welded this trailer didnt know how to weld. They refuse to take the trailer back regardless if its unsafe or not. They do not stand behind the products that they sell. And Leonard truck and trailer could care less if this trailer falls apart and kills a family of five going down the road. Also when I bought the trailer the key never came with it I called them 3 times and sent text messages to my salesman ****** with no response. So I had to look up the manufacture of the lock and purchase a replacement key on my own. Also this is the only company Ive ever met that tells you one price then when you get there tries to tell you theyre charging you freight. Overall Leonard truck and trailer does not care about their customers only cares about the Almighty dollar. ******* has a better return policy.I paid over nine grand for the trailer and only had it two months and one week before it started falling apart. And their resolution was to Band-Aid the trailer together not caring if it fell apart going down the road and killed a family.

    Business Response

    Date: 08/27/2022

    We purchased the trailer back from customerTell us why here...

Leonard Truck & Trailer, Inc. is NOT a BBB Accredited Business.

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