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Business Profile

Tool Rental

Concord Motorsports & Concord Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They burn me on my warranty and still won’t fix the bike

    Business Response

    Date: 10/05/2022

    Good morning, 

     

    This is Brian (Gen. Manager) of Concord Motorsports. Can you please reach out to me at ************ or email directly at *********************************. This complaint is false and we can prove that we have gone above and beyond for this customer. Thank you for your time and consideration. 

    Sincerely,


    Brian *****

    General Manager 

    Concord Motorsports

    8109 Crile Road

    Concord, Ohio 44077

    Customer Answer

    Date: 10/14/2022




    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    From: ***** ******* ***********************
    Date: Fri, Oct 14, 2022 at 10:40 AM
    Subject: Re: You have a new message from the BBB serving Greater Cleveland regarding complaint #********.
    To: Better Business Bureau <[email protected]>



    I did just talk to the technician at Conrods Motors Sports and he said that they did get the parts and are going to fix it and he would let me know when it was done

    Sent from my iPhone





    Regards,


    ***** *******




Concord Motorsports & Concord Rental is NOT a BBB Accredited Business.

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