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Business Profile

Plumber

A All Valley Plumbing & Sewer Service, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A All Valley Plumbing & Sewer Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A All Valley Plumbing & Sewer Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 10yr warranty 75 gal A O Smith Hot Water Heater. A 6yr warranty unit was installed on 8/16/22. At installation was told supplier did not ship Anode with unit. They would return and install it and add sticker to tank. I paid the agreed price with understanding of future work.

      Twice was told in Aug/Sept Anode was at Supplier and would be installed once they received it.

      Called again in Jan and left message.

      Business Response

      Date: 02/17/2023

      Hello

       

      We did order an extended warranty for this water heater we installed which was not in stock when we installed the new heater at his house.  The new anode rod did finally come into the supply house about on or around 02/07/2023 and I just received it at my shop so I do have it and was going to schedule to install it and I have not had time to call him.  It is on the schedule for the week of 2-20-23 to get it installed.

       

      Thank you

      Don K******

      A. All Valley Plumbing

      ###-###-####

      Customer Answer

      Date: 02/22/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      The Plumbing company contacted me today and came and installed the Anode that increased my warranty to 10 years from 6 years.   Thank you for your help in getting this resolved.


      Regards,



      ***** *****

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-8-22 A.All Valley Plumbing was call to replace a wax ring on toilet that was leaking. Plumber that came said I also needed to change the flange. I ok work and was charged $345. Called 2 times next day got busy signal to report toilet sounds louder when flushing. Called 9-13-22 sent same person he said he didn't think it was loud and they don't caulk around bottom of toilets due to bacteria. Called 9-16-22 noticed when letting out bathwater the toilet starts making bubbling noises that NEVER was a problem. Called 9-19 said someone would be here in 2hrs. No one came. Called 9-20, 9-21 said he was taking care of other customers and would call before coming. No show. 9-22 gave company a chance to come on own. NS. 9-23 said the on call guy would come. NS. 9-26 had sister called while I listened. Wrote down what was not true. Came by later said he'll be there next day himself to fix problem. Never showed/called. 9-27 called again said he didn't like giving people a set time. Said he would call still hasn't. I've given him a week of me not contacting him. Still no response. He knows his plumber probably knocked something loose or cracked something and he doesn't want to own up to it. I called to have a leak fixed and now I have a toilet flushing louder and sounding like a sludge pipe bubbling when bathwater is being let out of tub. At this point I would rather have a refund on the work they did because now I don't trust them to do any more work in my house and have to find a plumber to fix whatever they messed up. It could be a busted/cracked pipe under the floor leaking each time I flush. Also he put shims under the toilet so now there's a gap where anything can roll underneath and be there forever. Not to mention spills. Not good .

    A All Valley Plumbing & Sewer Service, LLC is NOT a BBB Accredited Business.

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