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Business Profile

Body Care

Bath & Body Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Care.

Complaints

This profile includes complaints for Bath & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath & Body Works has 198 locations, listed below.

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    Customer Complaints Summary

    • 1,116 total complaints in the last 3 years.
    • 367 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December 15, 2022 in response to a promotional email and with a promised delivery date prior to Christmas. The shipping status has not changed and no tracking has been provided. The unsubstantiated delivery date remains 12/21 to 12/23 despite todays date being 12/20.

      After several attempts at using the Bath and Body Works customer service chat feature, I am forced to file a Better Business Bureau complaint. I have waited for a customer service representative for 45+ minutes on multiple occasions only to be disconnected after starting from a position in the hold queue of 400+ (screenshots on file). Bath and Body Works is failing to fulfill an order as promised, provide any customer support or offer a method to cancel an unshipped order. If I am not presented with a reasonable explanation and resolution, I intend on filing a complaint with Massachusetts Consumer Advocacy Regulatory agencies. It is clear, through my experience, as well as public reviews that Bath and Body Works is engaged in fraudulent business practices (e.g., failing to ship items as promised, charging customers for unfulfilled orders, refusing to cancel unshipped items, etc.).

      The number of public complaints against Bath and Body Works seems worthy of investigation. All of my claims are substantiated by screenshots. This is unacceptable.

      Business Response

      Date: 12/29/2022

      We are so very sorry our customer did not receive tracking information or status updates for her order. We did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team to coach the associate(s) involved. 

      Our records show that our customer's order, placed on 12/15/22, was scanned as delivered by our carrier on 12/22/22.
      In addition, on 12/21/22, a member of our team processed a refund for her shipping and handling charges.

      We made three attempted to contact our customer by phone, and once by email. We were unfortunately unable to make contact with our customer. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.

      Customer Answer

      Date: 01/03/2023

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered candles on 12/2/22 that were on sale as Christmas gifts for family. As of today 12/20/22 I have not received them. I called customer service and they helped me order new candles and honored the original sales price for pick up in store. That order was cancelled due to being out of stock. I have been charged twice by bath and body works $200 for the original order and $175 for the order that customer service helped me place. I was told it takes 7-10 days to get my money back! I am not a rich person so to wait 7-10 days to get my almost 400$ back is not acceptable especially a few days before Christmas! Now I have no money and no gifts to give out. I spoke to customer service again and they advised me to not try to order again as they cannot get the product to me before Christmas and they don’t want to hold more of my money. Meanwhile I am waiting on the other two refunds to get my money back from the first 2 orders they could not honor. So I’m out the money and won’t get it back until after Christmas and still have no gifts for my family! Bath and Body works cannot honor their sales and actually produce the goods for the consumer.

      Business Response

      Date: 12/27/2022

      We are so very sorry our customers original order was not received and she was forced to call and place a pick up order instead, to ensure she would have gifts for Christmas for family and friends. We did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team.

      Our records show that our customer's order placed on 12/2/22 was shipped through our carrier in 2 separate packages. One of these packages was scanned as delivered on 12/13/22 and the other sadly, was returned to sender on 12/17/22, due to being damaged in transit. In addition, our records show that our customer's order was fully refunded on 12/19/2022. A new order was then processed for Buy Online Pick Up in Store, to ensure the customer would receive her candles, we also price matched this order to the $9.95 candle day pricing. 

      We made three attempted to contact our customer by phone, and once by email. We were unfortunately unable to make contact with our customer. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase on December 2nd, 2022 for an order. Order #************** my order was to arrive on December 9th. It has been stuck so I called customer service on 12/29/22 and waited on hold for over 20 minutes for someone to answer and release the call. I called back today 12/20/2022 and after a long delay advised the rep of the issue. After he checked the order he said it had been delivered. I informed him that I had received one item and he was looking at the incorrect tracking number. The ***** tracking number that is lost/has no movement is ***********. I have waited patiently for the order but with no movement, my order is not going to arrive before Christmas and these are gifts for my family members. The rep said I could call back tomorrow and do a reshipment or refund. I asked for a manager since I have been calling daily and it is very hard to get someone on the line. He was rude and standoffish said hold and put me back on hold for over 30 minutes to release the line. I am so disappointed and angry. All I want to do is get what I paid for. I am a very disappointed with the way I was spoken to and rudeness. When all I'm trying to do is resolve the issue.

      Business Response

      Date: 12/22/2022

      We are so very sorry our customer did not receive updates for her order and we did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team to coach the associate(s) involved. 

      As an apology for our customer's experience, we processed a replacement order honoring the original price paid for each item including free 1DAY shipping. We also requested a refund on her original order for an additional 20% off and a shipping credit for the items that were received. We sent a request to have a $75 e-Gift Card sent to our customer as well. She should expect this e-Gift Card via email within 3-5 business days.  
      We spoke with our customer by phone on 12/22/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

      Customer Answer

      Date: 01/05/2023

      BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:


      ###-###-####******* ****** ********Bath & Body WorksJan 5, 2023 12:10 PM

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a $112 body care I ordered during early access. It was suppose to arrive on Dec. 10th, instead it went to a facility 3 hours away. Each time I call customer service at ********* & BBW they kept telling me to wait 48 hours. After that, I called and told that ********* opened a case but bbw rep said it doesnt mean its lost. I called again and was told to wait another 48 hours. I asked for refund and they said they couldn't, my package will arrive. Finally I contacted my credit card for them to look into it and get refund. I contacted BBW again, by phone to let them know. Rep told me not to worry about refund, they will ship my body care order at no cost. I told her that I will contact my card to let them know. Rep said no, the reship is for my inconvenience but some of the products are sold out and they will refund for them. They did that and I thanked her. Then I yesterday I get a email from ********* (below) and told to contact BBW. I did and and bbw rep said my reship is delayed due to weather, but we have no bad weather here. She said it has the same LS number. That makes no sense to me. I really wanted my products and seen some items she said are sold out, are on sale on line. Once again, I have no package and after spending thousands of dollars on bbw, never again.
      This is the email by *********.
      Customer Service
      To: [email protected]
      Mon, Dec 19 at 3:47 PM
      Debra Higham,
      Thank you for your inquiry regarding ***************. Unfortunately, we are unable to confirm control of your package at this time. Due to the unconfirmed status, please contact your Seller for further assistance..
      Thank you,
       

      Business Response

      Date: 12/22/2022

      We are so very sorry our customer did not receive her order and we did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team to coach the associate(s) involved. 

      As an apology for our customer's experience, we processed a request to have a 20% off in store coupon code sent to our customer. She should expect this coupon via email within 48 hours. We also placed a new order for the customer, honoring a generous discount for her time and experience, and also included a complimentary body care item.  
      We spoke with our customer by phone on 12/22/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.

      Customer Answer

      Date: 12/29/2022

      [
      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came upon a issue with bath and body works. I’ve called their customer service line to discuss these matters to try to get this package delivered. They didn’t help me at all. I ordered a package on 12/4/22. It was supposed to be two of the same gifts and only one gift came in the box. I’m highly upset at this business. I called customer service and they said they would send another package out to replace the gift that was missing. It’s been weeks! and I haven’t received a refund or the missing package. I’ve called multiple times and they keep going in circles about the issue. They wouldn’t refund me but tried to offer me a 20% coupon. I want all my money back and I need to be compensated for my wasted time, my money, and I need that missing gift they didn’t send out to me! I also sent my daughter to the store to pickup that item that customer service was supposed to replace and they said they couldn’t find the item in the system! NOBODY SHOULD HAVE TO DEAL WITH THIS! Thank you a lot for ruining my child’s Christmas! Now it won’t even come for Christmas! You should be ashamed!

      Business Response

      Date: 12/27/2022

      We are so very sorry our customer did not receive the second gift box set that was supposed to be included in her order. We did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team to coach the associate(s) involved.

      Our records show that our customer's order placed on 12/3/22 was scanned as delivered by our carrier on 12/21/22.
      In addition, our records show that our customer's missing gift set was refunded in full on 12/21/22.

      We made three attempted to contact our customer by phone, and once by email. We were unfortunately unable to make contact with our customer. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bath and body works is one of my favorite stores for the holiday season. I get gifts for family, friends, church community, and staff. I love the candle sale and also the hand soap. placed order November 20 and entire order was returned back to sender and I had to call 800# to inquire and was finally refunded. had to reorder however, some products no longer available...absolute nightmare...candle day order dec 1...still have yet to receive. it finally shipped after over 2 weeks.. leaving town for holidays..have to have someone get my order from my porch...it was a big inconvenience to call each day to no avail about my order....had to borrow candles from friends for my secret Santa this year....that took a lot of my time and effort to run down substitutes until mine are here...this was exhausting and refund shipping is not sufficient...wished they would have given voucher to purchase in store...no matter I feel I should be refunded for my order for all the hoops I had to jump thru...Not to mention my time gas and infinite patience.

      Business Response

      Date: 12/23/2022

      We are so very sorry our customer did not receive updates for her order and had to go through many trials and tribulations to ensure her loved ones received their gifts. We did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team to coach the associate(s) involved. 

      As an apology for our customer's experience, we processed a 100% refund on her order. She should expect this credit, back to the original form of payment, within 3-5 business days. In addition, we have requested a 20% off in store coupon code, for her next purchase, be sent to her email. This coupon should arrive within 48 hours. 
      We spoke with our customer by phone on 12/23/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

      Customer Answer

      Date: 12/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      ****** *******

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase, company was taking too long to process and ship order. So, I’ve requested that they cancel and refund me, but they refused. I want my money back!

      Business Response

      Date: 12/27/2022

      We are so very sorry our customers order could not be cancelled at the time she requested. We did not meet our customer service promise when she contacted our customer care team for assistance. We certainly understand her disappointment and we have shared her experience with our leadership team.

      Our records show that our customer's order placed on 12/19/22 was shipped through our carrier on 12/21/22 and 12/22/22.
      In addition, our records show that our customer's order will be delivered on 12/28/22, and is within the promised 3-7 business day delivery time frame provided at the time of order checkout, between 12/23/22 and 12/30/22.

      Our customer contacted us on 12/23/22 for an update on her order. She was provided with a $20 e-Gift card as an apology for her experience.

      We made three attempted to contact our customer by phone, and once by email. We were unfortunately unable to make contact with our customer. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer.

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 candles ??? during one of the candle day sales.It took 2 1/2 weeks to be delivered from the Midwest to EastCoast. I figured it would be a nice gift for Secret Santa for a coworker. I never received an out for delivery email and the delivery date kept changing. I didn’t like that because package theft is really high near the holiday season. Once I got home and opened the package I was pissed that 3 out of 4 were broke due to not being bubble wrapped or boxed with any type of cushion. Then there’s broken glass all throughout the box even coming from the 1 slightly boxed candle. I’m scared to touch anything out of fear that I will cut my hand from small and big glass pieces. Now I guess I have to go elsewhere to buy my coworker a candle for Secret Santa.

      Business Response

      Date: 12/23/2022

      We are so very sorry our customer's order did not ship within our promised timeframe, and upon delivery 3 of the 4 candles ordered, arrived damaged. We certainly understand her disappointment and we have shared her experience with our packaging and warehouse leadership teams. 

      As an apology for our customer's experience, we processed a 50% refund for her full order. She should expect this credit, back to the original form of payment, within 3-5 business days. The customer has also been sent a replacement for 2 of the damaged candles. In addition, we requested a 20% off in store coupon code be sent to her email. She should receive this coupon via email within 48 hours.  
      We spoke with our customer by phone on 12/23/2022 to ensure we have resolved all of her concerns. The customer indicated that she is satisfied with the resolution provided and does consider this successfully resolved. 

      When customers take time to write us, we can improve our service and prevent problems from happening in the future. Again, please accept our apologies. We take customer service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal customer. 

      Customer Answer

      Date: 12/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      ***** ******

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place an order for candles on 12.2. It’s 12.19 and I have yet to receive them. On 12.2, my card was charged for these canceled. I reached out to customer service on 12.17 about not receiving the candles yet. I was told I would receive a full refund AND a $50 gift card for my trouble. Later on that same day- I received an email that my order had shipped, was charged AGAIN ($199.11) and was told in order to get a refund I would need to return the candles to the store. Now, according to fed ex shipping, the candles are being send back to bath and body works? The $199.11 has posted to my account; NO refund, no gift card, NO CANDLES!! I have been on hold, spent 3 hours waiting for their chat function- this is ridiculous. I want my money back NOW!

      Business Response

      Date: 01/02/2023

      We are so very sorry
      our customer's order was delayed and returned to sender due to being damaged in
      transit. We certainly understand her disappointment and we have noted her
      feedback.

      On 12/17, we
      processed a request for a $50 e-Gift Card to be sent to our customer as an
      apology for the delay. Our records show this e-Gift Card was sent to her email
      on 12/20.
      On 12/21, we
      processed a refund in the amount of $191.41 for our customer's order. On 12/22,
      we processed an additional refund in the amount of $7.70 for the tax that was
      not refunded initially due to an error. Our customer should have received two
      confirmation emails within 24 hours, and the funds back to the original form of
      payment within 3-5 business days.
      On 12/29, as an
      apology for our customer's experience, we have processed a request for an
      additional $50 e-Gift Card to be sent to her email. Our records show this
      e-Gift Card was sent to her email on 12/31.
      We are happy to
      replace our customer's order by placing a new order honoring the pricing from
      her original order. She may contact our customer care team at 1-877-832-9272 at
      any time to place this order!

      We made three attempts to contact our customer by phone. We were able to make
      contact with our customer by email, but have been unable to make further
      contact despite an additional attempt being made.

      When customers take
      time to write us, we can improve our service and prevent problems from
      happening in the future. Again, please accept our apologies. We take customer
      service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal
      customer.

    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 12:30ish - 1:30pm, I arrived at the Bed Bath and Body Works store located at 5145 Peachtree Pkwy NW, Norcross, GA 30092. My shopping experience was fine and everyone was friendly until it was time for my husband and I to check out for our items. We were informed, while waiting to check out, that all of the  Bath and Body Works locations were experiencing POS issues and would be unable to process any payments. I understood this and agreed to writing my name and number down to receive a call for when things were up and running. As time past by and I noticed that it was already close to 5:30pm, I never received a call about my items. While I understood things happen, I was slightly frustrated because I did wait all day to hear back and never did.

      Today, I decided to go to the store and pick up my items around 10:30am. When I arrived, I walked to the desk and asked for my items. Luckily, the young lady who took my information knew that my items should have been in the back. After searching for a while, it was apparent that the closing manger put my things back along with other items that were on hold. This really frustrated me because:

      1. I had ALOT of items close to around $100 that I was going to get and had NO idea what I put in my bag!
      2. Why would a manager put items away that clearly had a name a number on it?

      They attempted to get the manager on the phone but he/she didn't answer and I didn't have the time to wait. Even though I stay about 10 minutes from this location, I will NEVER be returning again. It's a complete disappointed to wait an entire day to hear back just to have your things thrown back on the shelves, which many were Christmas gifts! I would rather drive 20-30 minutes out to be disappointed again!

      The manager need to work on communicating with their team especially around the holiday times for things that are placed on hold!

      Business Response

      Date: 12/27/2022

      We are so very sorry
      we did not meet our customer service promise when our customer and his spouse
      visited their local Bath & Body Works Store on multiple occasions. We
      certainly understand their disappointment and we have shared their experience
      with our store's leadership team to be addressed with our associates.

      On 12/27, as an
      apology for our customer's experience, we processed a request for a $100 e-Gift
      Card to be sent to his email within 3-5 business days.
       
      We spoke with our
      customer by phone on 12/27/2022 to ensure we have resolved all of his concerns.
      The customer indicated that he is satisfied with the resolution provided and
      does consider this successfully resolved.

      When customers take
      time to write us, we can improve our service and prevent problems from
      happening in the future. Again, please accept our apologies. We take customer
      service seriously at BathandBodyWorks.com and appreciate the opportunity to amend our relationship with you as a loyal
      customer.

      Customer Answer

      Date: 12/28/2022

      I accept the business's response to resolve this complaint.

    Bath & Body Works is NOT a BBB Accredited Business.

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