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Business Profile

Magazine Sales

Family Readers Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

This profile includes complaints for Family Readers Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family Readers Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well, I started receiving a magazine called Sports Illustrated and its like the 3rd one I've received at my mailing address, well I called Sports directly and they said they didn't sign me up, that someone else did, then they gave me the number who they said then I called that, but that place said they didn't, so they gave me the number 732-893-2654, so I called it and was speaking with someone, the number says New Jersey, but there name I put on here is saying Ohio, anyways I ask them why did they sign me up and when I was asking questions the woman was getting rude, she said she stopped the service, but I don't believe her cause she hung up on me, but I called back and got a different woman then I told her what was going on, and then she asks my name then says she can't find me but the other woman did, so I start asking questions on who they are and trying to figure out why I was signed up for the magazine I don't want or signed up for cause I'm not paying for something in the future if I didn't do, she gets rude and hangs up on me too, so I called back then someone hands up on me, so I keep calling back like 10 11 times then to finally get someone on the phone and its the same woman as when I called the 2nd time, I just wanted to know if the magazine will be stopped

      Business Response

      Date: 05/09/2023

      First
      and foremost, we are a very professional company and would never stand for this
      type of practice in any of our departments.

      After a
      thorough investigation, we have been unable to locate an order for Mr. *****.
      It is possible that he placed his order with another company.  Mr. *****
      should have some type of paperwork that would include a company name, address,
      and telephone number.  We do not have an office in New Jersey and are not
      affiliated with the telephone number Mr. ***** provided.

      Customer
      service is very important to us. We feel certain that if Mr. ***** spoke with
      our customer service staff, they would have handled his concerns promptly and
      professionally.

      Please
      contact our office if we can be of further assistance.

      Sincerely,
      Client
      Services

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the designated accountant for my son's business. The name is ********** ****** Care and I am trying to cancel the subscription for magazines delivered to our office. I have tried numerous times to call the number on our business credit card and no one is EVER available. I plan on disputing this with credit card company. Would be nice if someone would respond. They are not shy about auto charging each and every month.

      Business Response

      Date: 09/14/2022

      I am receipt of the complaint filed and appreciate the opportunity to respond. Family Readers Service has merged with United Readers Service and had some issues with phone number porting. We sincerely apologize for any inconvenience. We will cancel the account for ********** ****** Care immediately.

    Family Readers Service is NOT a BBB Accredited Business.

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