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Business Profile

Remodeling

Caserta Home Contracting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Caserta Home Contracting when buying a new home. He was great at giving estimates and said repairs would be done the weekend I moved into my home. That was the weekend of 7/29/22. He was to replace a recalled electrical panel, Remove and replace a bathtub, and seal some cracks that may allow some water intrusion into my home. The work did not start till weeks later on 8/15/22. The "electrician" and owner **** ******* showed up at 5pm. By 7:30pm they said they were almost done and by 8:30pm they said they bought the wrong breakers and would have to return the next day. They said the store opened at 7am and would be to my home soon after I called at noon just to see how things were going and found out that they had not even been to my house yet. Some Power was restored later that day but they left appliances not working. It took them a week to figure out that they had ran 240 to my appliances instead of the 120 they needed. After that there are still several wall outlets not working. Neither **** or electrician can figure out why.
    My bath tub was never replaced. **** suggested that we try to have it repainted and that it would look brand new if we did. I said as long as looks new I'm ok with it. I spoke to the person that showed up to do the work, He said they would sand and refill the rust, The drain ring would be removed and the rust would be sanded and filled. Tub would look brand new. After getting home it looks like they painted over the rust and drain ring. I also have some hardware missing.
    None of the water intrusion repairs were done. My basement now has water in it.
    I spent 3 days waiting on anyone to show and start scheduled work on my home without anyone showing. it seems they only show when they want.

Caserta Home Contracting, LLC is NOT a BBB Accredited Business.

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