Reviews

This profile includes reviews for Wilson Plumbing, Heating, Cooling & Electric, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wilson Plumbing, Heating, Cooling & Electric, LLC. has 3 locations, listed below.

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  Wilson Plumbing, Heating, Cooling & Electric, LLC.

  1501 Commerce Dr Stow, OH 44224-1711

  
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  Down's Septic & Drain Inc

  4329 State Rd Peninsula, OH 44264-9717

  
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  Wilson Heating & Air Conditioning

  243 Richmond Road Cleveland, OH 44143

  

Review Details

• Review fromLee A

  Date: 06/14/2025

  1 star

  Lee A

  Date: 06/14/2025

  I really cant even give Wilson Plumbing one star. Never use Wilson Plumbing in *********. They took advantage of my hot water heater being out and over charged me thousands of dollars over honest and ethical companies. Then they quoted me the installation of an electrical outlet which was also 4 time the price that I got the job done by another contractor. Never use Wilson Plumbing in *********. I hope I can help prevent others from getting ripped off by this company.
  

  Wilson Plumbing, Heating, Cooling & Electric, LLC.

  Date: 07/07/2025

  Lee,
  
  We’re sorry to hear you feel this way, and we appreciate the opportunity to respond. At Wilson Plumbing, Heating, Cooling & Electric, we always aim to provide fair, industry-standard pricing, and we take pride in delivering quality workmanship backed by clear communication.
  
  Before any work was completed at your home, our technician provided a detailed estimate outlining the full scope of work and associated pricing. You chose to move forward with the services, including additional work beyond the basic water heater replacement. We understand cost is an important factor, which is why we always provide up-front pricing so our customers can make informed decisions with no pressure.
  
  If you'd be open to a further conversation, we’d be happy to review your invoice together and go over any concerns in detail. Please feel free to contact our office directly at (330) 535-5388.
  
  Thank you,
  The Wilson Team

• Review fromSusan S

  Date: 05/05/2025

  2 stars

  Susan S

  Date: 05/05/2025

  I found a leak in my basement on a Saturday and always try to do business with a company in my community. I called Wilson Plumbing to schedule an appointment for Monday. I asked the gentleman the cost of a service call and he quoted $87.00. He also added if I was 65 or older I was able to join the Wilson Club or something like that and would not be charged the service call and would receive a 15% discount on all parts with proof of my age. Wow, what a deal, so I thought. The employee came early Monday morning and checked out the leak (I had turned off the main water supply) and he assessed the leak and looked on his pad that he carried and found the cost to be $936.00. I approved the repair and it was completed by said employee. The employee was kind and very considerate and completed the task and left. I called the company the following day as I had not received a copy of the bill. This is where the good meets the bad. I received a bill with 2 prices for 2 installed parts. There was no breakdown for the cost of the parts, cost of labor ( time units) and tax. Total lack of transparency and the internet was most helpful to me. I talked with a man who said Mr *********************** billing does not break this down and he started the business 54 years ago. The man I spoke with wanted me to know I was wrong for asking these questions as this billing practice works. I also received a call from a female in the billing department and she sent an email the following day showing I had received the discount. I know parts are marked up in all businesses in order to keep the company going, pay the employees and overhead. My problem is the lack of total transparency from this company; cost of parts, showing the 15% discount, showing there was not a service charge coming to my home 1.2 miles from their business, and the labor costs. ** *********************** billing process should be updated to this century because his charges are totally hidden including taxes. Billing is the issue!
  

  Wilson Plumbing, Heating, Cooling & Electric, LLC.

  Date: 07/07/2025

  *****,
  Thank you for taking the time to share your experience — both the positive and the areas of concern. We're glad to hear our technician provided prompt and considerate service and that the repair was completed to your satisfaction. However, we regret that our billing format caused confusion.
  At Wilson Plumbing, Heating, Cooling & Electric, we use flat-rate pricing — a widely accepted industry standard designed to give customers clear, up-front costs before any work begins. This approach avoids surprise charges and helps you make informed decisions without the uncertainty that can come with hourly labor and fluctuating material costs.
  We also strive to honor all eligible discounts, including for members of our Wiser Wilson Club, which you received. While we don’t itemize parts and labor separately due to our flat-rate structure, we are always happy to walk through your invoice line by line if there are any questions.
  We appreciate your feedback and will use it to continue improving how we communicate our pricing model. If you’d like to discuss your invoice further, please don’t hesitate to contact us directly at (330) 535-5388.
  Sincerely,
  The Wilson Team

• Review fromShelby P

  Date: 04/24/2025

  1 star
  I am extremely disappointed with my recent experience with Wilson. We have been Wilson Healthy Home members for many years, and have always used Wilson for our services and been impressed with the quality of the work we have received. However, this last week has been a nightmare. **** came out on Monday. He diagnosed the problem with our leaky shower. I told him it leaks into the living room when someone is showering. He told us we needed a new tub spout, new shower head, access panel in our closet, and new shower valve. We were quoted $1.6k for this service. Tech came out on Tuesday. He was kind, polite, and efficient. Husband noticed on Tuesday evening that the plate behind the shower head was not caulked to the wall - no big deal, these things happen, so we called and they were apologetic and sent him out on Wednesday morning to correct this. He did in a timely manner and was very kind. Wednesday evening, I took a shower and we noticed the same issue - the shower was leaking into our living room. My husband called and explained the situation. We were scheduled for a recall repair. Tech came out, my husband showed him the video of the leak from inside the access panel and the tech performed another repair. Fast forward to this evening when I go to take another shower, and the shower is STILL leaking. They said they could fit us in on this Saturday - oh wait, no Saturday appointments were available - we can do it next weekend (May 3rd). Thats over a week without a shower. I asked to speak to a manager and was told there was no one to speak to. We came to an agreement that someone will come out on Monday. I will be taking off of work AGAIN. This will be time number five that someone is coming out to repair what should have been done early this week. We have spent over a thousand dollars to fix this issue. I am so incredibly frustrated with the way this issue has been handled. Clearly the problem was misdiagnosed and now we are paying the price.

• Review fromAntanete R

  Date: 04/02/2025

  1 star
  AWEFUL.When we had Wilson out for a free estimate- and they did not charge a dispatch fee we thought how kind and generous, until they arrive then they try and charge you everything under the moon.Our A/C unit is less than 3 years old but stopped working after a big storm and power outage. (Thought maybe it was fuse out) Wilson came out and quoted us $1900 for unnecessary items to repair. For the A/C.We immediately knew a second opinion would be best, we called a different company and they said it is a $20 fuse they needed to be replaced to get it to working again.I tried to get ahold of the manager with this company to let them know how unacceptable and untrustworthy this company is to their potential clients, when in doubt always get a second or third option. I pray they dont take advantage of the elderly folks, for a simple fix by trying to make a simple job into a bigger job and more cost effective to their advantage and if this was an honest mistake then their technicians need adequate training on appropriate necessary repairs.I am quite shocked how a $20 item to get the ** running again can be presumed into an almost $2,000 fix with Wilson plumbing.I also dont like how they have a 6 hour wait window and call to tell your technician is on their way but dont specify how long they will be. We waited two hours for the tech to show up from the time the phone call was received about the tech being on their way.

• Review fromGineil R

  Date: 02/16/2025

  1 star
  This company scammed us!!! We paid $650 for a Main Sewer line to be snaked. There prices are 5x higher than most plumbing companies. Now the price would not have been a problem had they done their job correctly. The sewer water began to rise back up in the drain less than 24hrs later. When I called the company back out they tried o charge me another $650 and also at the time advised me their Main Sewer line snacking was not guaranteed work so they would have to charge me again. In no way would we pay that again and in less than 24 hours the drain was clogged again. We called another plumbing company got the drain snaked for $189 and the drain has been working every since.

• Review fromSue Y

  Date: 11/07/2024

  5 stars
  I had routine checks done on my basement furnace and outside unit. **** *. did a fantastic job explaining everything and discovering some issues that required further cleaning and also further work to be done soon. He was thorough, professional, and provided options for me. I have used Wilson for plumbing issues, and will continue to call them in the future.

• Review fromMarva S

  Date: 10/23/2024

  1 star
  The business has a definite problem with co-ordination of service. I had an original appointment and 2 rescheduling that they did not show up for! As a result of wasting 3 1/2days of waiting for them I have severed all connections to this company! Be aware that their service appointment system is very chaotic and poorly handled!!!!

• Review fromDan M

  Date: 06/20/2024

  5 stars
  I was totally impressed with the promptness, honesty, service and value that Wilson Plumbing, Heating, ***************************************** provided me. I was beginning to think that ALL the **** companies in my area don't really care about the customer or there concerns. They lie, overcharge and are disrespectful. Wilson Plumbing, Heating, ***************************************** BLOWS AWAY the competition! I will use them in the future for all my **** needs.

• Review fromJacqulyn T

  Date: 06/20/2024

  1 star
  Requested an estimate for a small leak at a rental home. They returned 3 estimates ranging from ******* to ******* which included replacing toilets and full stack pipe. After review we felt they were attempting to scam us as it is a rental home. The leak was fixed that was the size of a top of a pin with sanding and a type of pipe fixation for the cost of *****. Wilson plumbing is nothing if not predatory and should be investigated.

• Review fromBrett H

  Date: 01/17/2024

  2 stars
  Used them twice recently. First time was to install a tankless water heater. Tech installed the clean out upside down. Called them back out and they did fix it. Second time was during a very cold stretch, my heating was barely keeping up. Tech arrived and I asked her to check the ducting because I could feel leaks, I saw one duct disconnected. She then quoted me a few thousand dollars for some dampers. Instead they sent their salesman to tell me that I needed to replace my 100% functional and working HVAC system with a NEW system for $14k!!!I got on a ladder, used duct tape and repaired my issue. No new HVAC system needed.So I paid their techs $89 to give me a ripoff quote and try to sell me their subscription services. I got literally nothing for my $89 and nothing got repaired. These guys will try to rip you off in a hot minute.