Complaints
This profile includes complaints for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 62 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order ******* on 01/06/24. When I noticed it had not shipped I called the order was being held for verification. I called did my verification and requested a signed upon delivery. A week later when it had not arrived I called to check status. I was told it was delivered. I explained I was not home on the day they claimed it was delivered nor did I sign for it. A supervisor agreed to pull the signature and send me a copy she called the following day and said she would email it to me but she thought it looked kinda funny. I have yet to get a copy. UPS says it was driver signed and left at the address
Business Response
Date: 01/19/2024
This was a first time order. The sold to and ship to information was different addresses. The customer requested a signature for delivery. We complied with the request. The package was being shipped to an apartment. Tracking information shows the package was delivered and signed for. Delivery confirmation is attached. This information was provided via email to both the email address that was provided to us for the order as well as the email address that was provided via this complaint.
We once again reached out to the customer and have reached an amicable resolution.
Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to purchase from this company. After declines because the companies program was not working an somehow was changing my expiration date an after two days of talking to the bank an talking to the company. The company figured out what happened on there end. After it going through the company wanted us to verify that it was really me an asked me to send my Credit card front an back with my driver license front and back over my email. Yeah right not happening. What company in there right mind ask you to do that!!! If anyone uses this company and this happens "DO NOT allow this"!I even called my bank an asked the fraud department what they think and he told me NO that is not okay!! DONT DO IT!Business Response
Date: 01/11/2024
We have been in contact with the customer and the person who filed the actual claim and provided a detailed account of what transpired and the reasons for the actions that were taken. We have been able to reach an amicable resolution and look forward to serving them again.Initial Complaint
Date:12/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased four steel rims for our 2012 Honda CR-V a year ago under a two year warranty. After several trips to a tire repair shop, it was discovered that one rime had a hole/crack and leaked air. The Summit customer support requested ********** back and they would send us a shipping label to cut the shipping cost. They never sent a label. after sending several emails about the label, they switched me to another customer support person who wanted photos. I sent photos and never received any follow up by them. I made one final correspondence for a reply and have not heard anything back. At this point I want a full refund for the rims plus the cost of shipping their rims back.Business Response
Date: 12/11/2023
We have reached out to the customer and have reached an amicable resolution.Customer Answer
Date: 12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a carburetor gasket on 11/18/23. Email said be delivered 11/22. Then got an email said would be 11/25.
Next day 11/19 I place another order for throttle brackets
Said would be delivered 11/25. They were. Still no sign of gasket, made 2 attempts to contact customer service. Still no word, or product. I am out money. I hope it was worth it to lose a customer over a $40 gasket. Seems today company's don't care, just about the money, and the bbb couldn't care less. Will never hear from either the bbb or summit. Beware people, they want your money, and want to do absolutely nothing in returnBusiness Response
Date: 11/28/2023
The package was delivered yesterday at 4:27pm via ****.
Tracking Number:
**********************
Copy Add to Informed Delivery
Latest Update
Your item was delivered in or at the mailbox at 4:27 pm on November 27, 2023 in ***** ****** ** *****.
Get More Out of **** Tracking:
**** Tracking Plus®
Delivered
Delivered, In/At Mailbox
***** ****** ** *****
November 27, 2023, 4:27 pm
See All Tracking History
What Do **** Tracking Statuses Mean?Customer Answer
Date: 12/01/2023
I am rejecting this response because:
Still, customer service did not respond at all. Got an email package was delivered 3 days late, was home all day and still no package. Gave up on summit and the bbb, so I am out the money for my order. The same day I received an email package was delivered, ordered dame product from ******, and was at the door the next morning. Seems summit sent it by way of the post office, which explains why my order never arrived. I will never buy anything from summit again!!!! Their customer service is the worst I ever experienced!!!Business Response
Date: 12/08/2023
As seen below, our service representatives did answer Mr. *****. The package was shipped via USPS and was delivered the same day he filed a complaint regarding the transit time. The Thanksgiving holiday also fell within the timerame. The consumer did not pay for any type of expedited shipping.
The package was not late and our representatives did answer him.
From: SRE Prod Email <************************>;
Received: Fri Dec 01 2023 19:17:44 GMT-0500 (Eastern Standard Time)
To: ***** **** <*********************>;
Subject: ***-******-**** Usps sucks ***********
Hi *****,
This order was place for ground shipping. Ground shipping out of Texas is 2-3 business days. The order shipped out on the 21st, and delivered on the 27th. This is within the given time frame. The package was not late. I can help you with a return if you would no longer want the parts.
Thank you,
*****
Customer Service
SummitRacing.comCustomer Answer
Date: 12/12/2023
Regardless what summit says, the day the part supposedly was delivered is when I responded to the bbb message. As I stated in that message, I got an email that the part was delivered. But as I also stated, I received nothing! Post office may have delivered, but not to my address. I don't know who is in charge of this? I got an email yesterday from the bbb that this matter was closed. I considered that the day I initially filed a complaint. Yet I had to order same part elsewhere, and I am still out $40 plus s&h. Now summit will argue, and the bbb will do nothing, so lesson learned. The bbb is useless and I will never do business with summit ever again. I want the bbb and summit to never contact me ever again. That is worth the $40.
Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered parts I needed tuesday night and paid for delivery for thursday. the parts showed delivered but not to my address. they reissued he order but two hours later went back in and cancelled it and told me to wait 30 days for a resolution or I can reorder and repay.Business Response
Date: 11/21/2023
Thank you for
affording us the opportunity to respond to you. Feedback from our customers
plays a very important role in our company’s mission.
According to our
records an order for ******* ********** was placed via our website on Tuesday
11/14/23 at 7:32pm EST which was an hour and a half past the cut off time for
Next Day Air shipments. The credit card that was used on the order initially
declined. You contacted us and we re-ran a new credit card slip which was then
authorized and accepted.
Since the order
missed the shipping cut off time for NDA service on 11/14/23, it was shipped
out the next day on 11/15/23. We have included a screenshot of the Fed Ex
tracking including the picture the driver took of the delivery with the
apartment number in it. The package was delivered on 11/16/23 which would be
NDA for a shipment sent on the 15th. You contacted us and
claimed non-receipt. This was a first time order with Next Day air shipping
added to it.
As conspicuously
stated in our terms of use: XIV. Online Purchases and Other Terms and Conditions
A. Risk of loss - You acknowledge and agree
theat all purchases and products from Autosales Incorporated are made pursuant
to a shipment contract. This means that the risk of loss and title for such
items and products passes to you upon delivery to the carrier by Autosales
Incorporated of such items and products.
We were filing a
claim on your behalf with Fed Ex for an investigation. (Case Number : ***********) You were in contact via chat with us
where you were stating you were going to file a BBB complaint and a dispute
with your credit card company based off the wrong address. We contacted the
apartment complex where the package was being sent to and they confirmed, the 5
is for the building number and the *** is the individual apartment. When we
provided you with this information, you immediately left the conversation.
If the claim is
approved via Fed Ex, they will alert us of the matter and we will proceed
accordingly and provide a full refund. As previously mentioned, we have
included the Fed Ex tracking information which includes the delivery photograph
as well as a screen shot of the last chat conversation. Should an attempt be
made at a credit card dispute over the matter, they will also be provided with
the same information.Customer Answer
Date: 11/21/2023
I am rejecting this response because: Since I placed the order on Tuesday the order was supposed to be delivered on Thursday at which time when I got home there was no package. I contacted fedex and was shown a picture of a door that is not mine. There is 10 buildings with a unit number ***. My building being ****. I let fedex know that it wasn't my house and opened a claim. I contacted Summit racing at which time I was told a new order would be sent out and was given order number 5433872. When I tracked the order shortly after it showed cancelled. At which time I chatted again and was told a case would be open with fedex. On Saturday 11/18 I receive a text from fedex in regards to my claim to reach out to the shipper for a refund. At which time I chatted yet again with Summit and was told a refund was submitted as you see in the screenshot of the chat with the representative. So the following day I still haven't received no refund or the email I was told I would receive. To be told that was yet another lie and to wait on the claim. WHICH FEXEX TOLD ME TO REACH OUT TO THE SHIPPER. THIS IS TOO MANY LIES AND BACK AND FORTH AT THIS POINT. I BELIEVE THIS PLACE IS A SCAM AS EVERYTHING ANYONE SAYS IS ALWAYS A LIE. I NEEDED THESE PARTS TO TAKE MY CAR TO A CAR SHOW FOR THE WEEKEND IN FLORIDA "THE CLASSICS" AT WHICH I COULDN'T TAKE IT BECAUSE THE DASH ISN'T WORK.Customer Answer
Date: 11/21/2023
My door has a door mat that is a christmas package. The door in the picture isn't my door. Also I just called my landlord and asked what was communicated and they said they did state there is a **** but there is also a 1********************************************. All will have a door that shows ***. But this picture isn't building 5 apartment ***. Also after I stated I was making the complaint I left the conversation .Business Response
Date: 11/27/2023
As previously mentioned, a claim has been filed on your behalf with Fed Ex for an investigation. (Case Number : ***********)
If the claim is approved via Fed Ex, they will alert us of the matter, and we will proceed accordingly and provide a full refund. As previously mentioned, we have included the Fed Ex tracking information which includes the delivery photograph as well as a screen shot of the last chat conversation. Should an attempt be made at a credit card dispute over the matter, they will also be provided with the same information. The carrier has to be involved via a driver follow up and an investigation on their part prior to any reimbursements.
Customer Answer
Date: 11/29/2023
I am rejecting this response because: The claim has been completed by fedex, I was told today from summit that the case has been resolved from fedex but now summit has a refund policy. It is always a issue.
**** ******* (OSV) <****.*******.*************>
Wed, 29 Nov 2023 11:15:32 AM -*********
To
"******* **********"<**********************>
Tags
Security
TLSLearn more
Hello *******,
Yes, claim has been resolved.
Best regards,
**** *******
FEDEX CARGO CLAIMS
From: ******* ********** <**********************>
Sent: Wednesday, November 29, 2023 3:02 AM
To: **** ******* (OSV) <****.*******.*************>
Subject: [EXTERNAL] Re: Case tracking ************
Caution! This email originated outside of FedEx. Please do not open attachments or click links from an unknown or suspicious origin.
Was you able to get this issue resolved for my case.
---- On Mon, 27 Nov 2023 15:32:02 -0500 **** ******* (OSV) <****.*******.*************> wrote ---
Hi *******
Per our conversation, please forward to me the picture so I can attach it to the claim
Kind regards,
**** *******
FEDEX CARGO CLAIMSBusiness Response
Date: 12/04/2023
We spoke with the consumer on Friday December 1st. Fed Ex paid the claim and an electronic refund has been processed for the order. Refunds can take 3-5 business days to post.Initial Complaint
Date:11/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Checked your website and you advertise you will match any advertised price. I call and asked a sales representative to honor that guarantee with the exact same product from jegs.com and he refused saying jegs.com isn't aloud to sell it that cheap even after he found it advertised on the jegs websiteBusiness Response
Date: 11/09/2023
The beat-a-price in question was regarding crated motors that one of our competitors had advertised incorrectly on their website. Once the item was actually added to their cart, it displayed the correct price. The consumer is only showing part of the actual pricing in question.
These engines are price updated in the cart and match
or are more than our prices.As conspicuously stated on our website:
Will you match competitor's prices?
Our Beat-a-Price Guarantee
You'll get more than a price match. We'll BEAT any domestic competitor's advertised price on an identical product!
To take advantage of our Beat-a-Price Guarantee, please Contact Us
Notes
Proof of the advertised price is required.
Advertised price includes all shipping, handling, or any other "to-the-door" costs.
Restrictions
This policy DOES NOT apply to:
Typographical errors.
Products in an online auction.
Closeouts.
Damaged or "Open Box" items.
Discontinued, clearance, or liquidation items.
Refurbished or used products from a second-hand seller.
Wholesale, membership, or club pricing.
Fraudulent websites.
A competitor's price that results from a price match.
We reserve the right to refuse to Beat-a-Price for any reason.We have included actual screen shots for reference.
It is quite obvious it was a typographical error on their part, the customer is well aware that they would not be selling $10,000 and $20,000 motors for $650 or $1,149 or he would have purchased them directly from them.
Customer Answer
Date: 11/10/2023
I have added a screenshot of my order be because the businesses reply was one I put the item in my cart the price was corrected... wrongCustomer Answer
Date: 11/10/2023
I am rejecting this response because: I have provided a screen shot of my order thru jegs to as proof that the price didn't change after it to the cart.Business Response
Date: 11/15/2023
None of the images show the part in the actual Jeg's cart. We provided the screenshots of what you actually see when added at that time. Also, if you go on to their website currently, they have corrected their pricing errors. In addition, simple phone call to the Jeg's company can confirm this was an error on their part.
As previously stated on the last response, if this was the actual price and they were honoring it, the consumer would have bought it directly from them at that time.
Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spoke to a Summit racing sales person in March of 2023. I ordered parts that were on backorder, but i was not to be charged until they shipped. Without my consent they charged me over $900 and never sent anything. I never even recieved an invoice OR receipt. Nothing has been recieved as of this date and I never agreed to this payment. I didnt even know they charged my credit card. So I have been paying 29% interest on that money the entire time. Order number *******Business Response
Date: 10/30/2023
****************:
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission.
Our records indicate that on 4/4/23 you placed an order with one of our representatives for several brake components. The order was placed via the phone; the recorded conversation reveals that our representative did inform you the products were on back order and would ultimately be shipping directly from the manufacturer and that the order would need to be prepaid. At the end of the conversation, our representative informed you the transaction did approve.
In addition to this information, we sent you an order confirmation via email with the part details and the transaction details.(Please see attached)
We apologize for any confusion, one of the items did ship on 10/24/23 from the manufacturer to your address. The other items have been cancelled and refunded to you as you requested. If you wish to return the brake pads that you received new and unused, we would be glad to refund those as well.
Thank you for your business, we sincerely appreciate it and look forward to serving you again.Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/28/23, a fraudulent charge of a little more than $1500 was placed on my credit card by Summit Racing. When I called 10/3/23 for info about this fraudulent order, I was told that the financial information used to place the order was insufficient, that the company had reached out to the orderer for details and not received any, but that my card was still charged for the order. When I asked the customer service representative about the details of the order in order to file a police report, she was unwilling to provide the address that the order was being shipped to, which is a prerequisite to filing a police report. She stated that the amount I was defrauded was insufficient for the police to take any action, and that, as a mail order company, credit card fraud is part and parcel of doing business for Summit.Business Response
Date: 10/10/2023
Dear ****************:
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission.
On 9/28/23 an order was placed with our company using a credit card that was linked to you. Our company contacted you directly to confirm that you placed the order. Summit Racing Equipment has a fraud department set up to protect the public, our beloved customers as well as our business. In this case, the process worked exactly as it should. You confirmed you did not place the order, the transaction was cancelled, the items never shipped and you were refunded in full.
You asked our representative for further details and she explained that once you filed a police report, we would provide them with the information we were provided with. From a legal perspective, we cannot provide further information without a police report. As you had mentioned, you wanted to conduct your own investigation and take matters into your own hands. You indicated that you had zero faith/trust in your local ****************** While we are very sorry to hear that, it is necessary to have that report filed in order to provide them with the additional information.
We take pride in the fact that we as a company have established a department that looks out for the best interest for all involved.
Per previously communicated to you via phone and by email;We have provided you with the proper concat information, order number and the dollar value. Once you have filed the police report, you may feel free to share the information we provided to you and we will put together the additional information that can be released to them.
We apologize for any inconvenience this may have caused.Initial Complaint
Date:09/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a box of Kings engine bearings after speaking with a lady named ***, an employee of King's. In the e-catalog, it listed bearing com***ibility with the diesel version of my vehicle but not the gas. I had to order a new crankshaft for my car due to a spun bearing so I know that the diesel and gas version have the same size crank specs. How it's fueled doesn't change that. King's recommended I purchase the bearings from Summit Racing. When I received the bearings on September 13th. The box was labeled 2.7L Land Rover and the bearings were noticeably oversized without having to open the packaging. I laid one of my bearings from the car to be repaired over the packaging (clear plastic) to confirm what was already obvious. I first contacted King's through emaiI letting them know that their bearings do not fit either version of this car providing them with the specs given to me by my machinist then immediately after, requested a return receiving the label in email on September 14th. I was unable to return the item until the 21st and it went out the same day evidenced by the drop off slip. Email stated I had until the 28th to make this return. When tracking the package # ******************, a banner about a delay came up. The tracking number they sent was to my house again and not to Texas. A reprint ****************** was done going to Texas. The package was set to be in Texas by October 2nd then updated to the 3rd. Somehow when checking the status on September 29th, new tracking number appears redirecting the package back to my address #******************. At this point I believe that there is an attempt to delay past the return window. This one item has had maybe 4 tracking #'s in 3 weeks. Even though there was a en route UPS destination correction with tracking # ending in ****, there have been two shipping delays. I believe Summit is submitting incorrect information for this return.Business Response
Date: 10/05/2023
The customer’s bearings were returned to us on Friday
9/29/23, the return was processed, and his refund went out on Monday 10/2/23.
The customer was provided with all the details. He has been refunded in full.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought parts with a employee gift card and personal debit card split into 2 payments. Needed a refund told them that I have no ties to former company and I needed my money refunded to my personal checking account. They advised they would. Was lied too. They refunded it to an account I no longer have access too. I worked hard for this money and they did not care about issue a check or refunding my personal debit card. I still haven't received a refund. They stole my money and gave it someone else. Please BBB help me resolve this issue.Business Response
Date: 09/29/2023
Dear ************,
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission.
As conspicuously stated on our help center of our website,refunds are dispersed to the original method of payment. While requests are sometimes considered, new rules call for a refund authorization from credit card companies just like a charge for a product does. Below is our statement concerning and detailing refunds. The transaction in question took place on 1/14/23.
How will I get my refund?
Refund Payment Methods
Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been.
Refunds will be issued based on the following guidelines:
Original Payment Method Refund Method
Back to your account Refund check mailed to you
Credit or Debit Card Less than 12 months since original purchase 12 months or more since original purchase
PayPal 179 days or less since original purchase 180 days or more since original purchase
Notes
If required, Return Shipping Costs and Restocking Fees may be deducted from the amount of your refund.
We DO NOT issue refunds by wire transfer.
If you are due a refund, we will contact you to coordinate an alternative method.
In accordance with state and local laws, sales tax charged on core value may be non-refundable.
Summit was not withholding any funds; they were refunded back to the original method of payment. It is extremely difficult to reverse a refund, in this case we were able to do so, and the refund has now been processed to the other card you requested. Please understand this was a one-time exception and moving forward, all refunds will be processed in accordance with the above stated guidelines.
We apologize for any inconvenience; we look forward to serving you again!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.