Complaints

This profile includes complaints for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Summit Racing Equipment

  1200 Southeast Ave Tallmadge, OH 44278-3161

  
• 

  Summit Racing Equipment

  960 E Glendale Ave Sparks, NV 89431-6411

  
• 

  Summit Racing Equipment

  20 King Mill Rd McDonough, GA 30253-6807

  
• 

  Summit Racing Equipment

  2200 E Interstate 20 Arlington, TX 76018

• 

  Summit Racing Equipment

  P.O. Box 909 Akron, OH 44309-0909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summit stole money from my credit card without notice for an item on backorder for a year. Evidently the item came in today and without notice they took the funds from my card without authorization, not a courtesy call, nothing, complete blindside.
  
  When I got a notice from the bank I immediately got online to see what the charge was for and also called the customer service line demanding my funds back immediately. Summit offered zero resolution and said it would be back on my card in about 48 hours or more.
  
  This is literal theft.

  

  Business Response

  Date: 04/25/2023

  Mr. ****,
  
  Thank you for affording us the opportunity to respond to
  you. Feedback from our customers plays a very important role in our company’s
  mission. Our records show that your order was placed on 5-11-22 via our
  mobile website.
  
  An order confirmation with details pertaining to your order
  including the information regarding the back ordered item were included.
  (Please see attachment) It clearly states the item is on back order and that
  the charges were to be billed later. It explains that the item(s) will be
  charged, including appropriate taxes as they are shipped.
  
  This information is also conspicuously stated on our website
  and is following FTC requirements.
  
  Domestic Orders with Backordered Items
  
  Our Shipping &
  Payment Policy for All 50 States and U.S. Territories
  If you order something with a future
  estimated ship date, this means the item is currently not in stock. These items
  are considered "backordered."
  Paid with Credit/Debit Card
  In-Stock
  Items: Any items in stock will be paid for at the time of purchase. They
  will ship immediately.
  Backordered
  Items: Any backordered items will be paid for when they become available.
  They will ship once available.
  Paid with ****** or Summit Racing Speed Card® (with the "No
  Interest" option)
  In-Stock
  Items: Any items in stock will be paid for at the time of purchase. They
  will ship immediately.
  Backordered
  Items: Any backordered items will be paid for at the time of purchase.
  They will ship once available.
  Notes
  International orders are handled
  differently.
  Follow this link for more information: Backorder Policy for
  International Orders.
  Answer
  ID ***   
  
  
  In addition to the previous information, we sent a follow up
  email requiring immediate action in December when the manufacturer provided us
  with an updated shipping estimate. ( Please see attachment)
  
  This email provided a new estimated shipping date and asked
  you if you wanted to continue to wait or cancel your order. You responded by
  clicking the I’ll continue to wait tab. It also stated, “If
  you have not already paid for your order, you will be charged when the items
  ship.” It also provided an option to cancel your back order at any time.
  
  When the product arrived on 4/20/23 processed the order and
  charged the credit card in which you provided when the initial order was
  placed. You then sent a cancellation request and later contacted one of our
  representatives claiming that we had stolen from you and that you were filing a
  police report and a BBB complaint.
  
  We apologize for any confusion with this matter and for any
  inconvenience this may have caused you. We provided you with the information as
  it was received from the manufacturer, followed your request to keep the
  product on order and was in the process of getting ready to ship the item when
  you contacted us to then cancel the order.
  
  We cancelled the item as requested and processed a refund.
  Refunds are electronically transmitted back to the payment source and can take
  3-5 days to process depending on the customers banking institution. 

  Customer Answer

  Date: 04/28/2023

   I am rejecting this response because:

  The anticipated date was a revolving door and changed constantly with no credible way to plan for delivery. At a minimum you should call the party prior to charging their card on any item that is 30 days backordered. Poor business practices on Summits part. ****** encounters similar issues and is in constant contact with the customer. Lesson learned and its great to see places like ****** beating you on price and offering free shipping. 

   

  Get up to speed Summit or fall by the wayside, you aren't the only game in town......

   

  
  

  Customer Answer

  Date: 01/29/2024

  The consumer considers the matter resolved.

• Initial Complaint

  Date:04/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ***** Order Date: January 18, 2023 Amount: $63.49 Part number: ******** Placed an order in January and promised delivery in February, then in March, then April, then May. I called multiple times and they assure me I will receive next month every time I call. They Promise to contact the manufacturer and update me. But they didnt. Incompetent company that has no protocol in place to take care of customers.

  

  Business Response

  Date: 04/19/2023

  We have been in contact with Mr. **** and apologized for the inconvenience with the part in question. The manufacturer did confirm upon inquiry that the part has been discontinued. A full refund was provided. We also included something additional for the inconvenience. 

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I want is for summit racing to replace the defective engine headers I purchased from them or a refund so I can replace the headers myself

  

  Business Response

  Date: 04/10/2023

  Thank you for bringing this matter to our attention and
  affording us the opportunity to respond to your letter. Feedback from our
  customers plays a very important role in our company’s mission.
  
  Mr. ******* had initially been in contact with us via email
  and stated he was having an issue with a set of headers he purchased. Our
  representative asked him for an invoice number in which he stated that he did
  not have a receipt and that we could look it up on the computer. After much
  back and forth, it was later determined that the part in question was actually
  under another person’s profile. The purchase was made by a ***** ****** in
  November of 2021.
  
  Mr. ******* included photos stating that the shine and
  coating came off his ceramic coated headers after twenty minutes of starting
  and breaking in his new motor. As you can see from the article below, there is
  a specific process that needs to be followed to break in ceramic coated headers
  to ensure they cure properly and to maintain their appearance. One of the very
  most important rules is to NEVER use ceramic coated headers to break in a new
  motor. Please see the other instructions below.
  
  Q: How do I break in my new headers?
  …
  A: Most ceramic coated
  headers will come partially cured. The following
  break-in procedure will help to fully cure the coating. The same procedure will
  also help freshly painted headers.
  Curing
  Coated Headers
  Install the headers according to the
  manufacturer’s instructions.
  Make sure the parking break is set
  and the vehicle is in neutral.
  Start the engine. Run it up to
  1,500-2,000 rpm.
  When the engine reaches operating
  temperature, continue to run between 1,000-2,500 rpm for about five
  minutes.
  Turn the engine off and let it cool
  down.
  Repeat steps 3-6.
  Take the car for an easy drive
  (30-45 minutes).
  Turn the engine off and let it cool
  down.
  Repeat steps 3-5 again.
  WHY SHOULD I CURE MY HEADERS?
  Fully curing your header coating will help it
  last longer.
  No coating is 100-percent guaranteed forever.
  All coatings will fade and eventually allow corrosion to form. How long the
  coating lasts depends on many factors. Individual results may vary.
  …
  Important
  Note: NEVER break in a new or rebuilt engine
  with ceramic coated headers. Excessive heat will damage the coating and void
  the warranty.
  When you break in a new camshaft, lifters, and
  piston rings, excessive heat is produced. Ignition timing and
  carburetor jetting can also cause the engine to run hot.
  Do not install your ceramic coated headers
  until after the engine is broken-in and properly tuned. We recommend you use an
  old set of headers or manifolds for engine break-in.
  In addition, the manufacturer’s warranty states:
  Warranty
  ****'s Headers warrants that their products will be free
  from defects in material and workmanship for a period of 1 year. The use of
  header wrap voids this warranty, and rust is not covered under this warranty.
  When our representatives provided Mr. ******* with the
  details, he threatened to and later filed a complaint with the BBB.
  
  Another of our representatives contacted Mr. ******* on the
  phone to discuss the matter. When once again presented with this information,
  Mr. ******* proceeded to go on a profanity laced verbal rebuttal and terminated
  the call. Our representative attempted to call back to discuss the matter in a
  calm and professional manner and was sent directly to his voicemail.
  
  While we appreciate Mr. ******’s past patronage, his request
  for a replacement or full refund is unreasonable and unrealistic given the fact
  that the product is over a year past the manufacturer's warranty and the
  procedures in which to ensure the product cures properly were not followed. The
  most important being to never break in a new or rebuilt motor with ceramic
  coated headers. We were more than willing to work with Mr. ******* and offer a
  discount for another set, but as previously mentioned, were never given the
  opportunity due to his termination of the phone call. It’s important to note
  that if the steps aren’t followed properly, regardless of who he purchases a
  set from, the same result would likely occur.
  

  Customer Answer

  Date: 04/13/2023

   I am rejecting this response because:
  
  
  We never received information on how to break in the headers and don’t know the date that the warranty expired and never received a receipt for the purchase of this product 

  

  Business Response

  Date: 04/17/2023

  Our stance regarding the matter has not changed, the manufacturer information including warranty information and instructions are included in the box with the part. The warranty information is also stated on our web page with the part number. 

  Customer Answer

  Date: 04/17/2023

   I am rejecting this response because:
  
  
  I never received a receipt or any directions for the installation of my purchase and the product is defective 

• Initial Complaint

  Date:03/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item from company was told before proceeding with order that the tire carrier was included with the bumper. Then confirmed with a customer service rep that it was included. Unfortunately I did not receive the tire carrier and agents refused to send me my complete order. Summit racing later corrected the website to show that’s the tire carrier is not included

  

  Business Response

  Date: 03/10/2023

  Thank you for bringing this matter to our attention and
  affording us the opportunity to respond to your letter. Feedback from our
  customers plays a very important role in our company’s mission.
  
  We apologize for any inconvenience with your order. The tire
  carrier is not included with the part number that was purchased. The product
  was not shown as being included in the photographs. We did have an error on the
  description stating it was included. That part by itself retails for $1089. An
  offer was made to reduce price of the part in question by 20% taking it down to
  our cost. We also informed you that we could have the part in your possession picked
  up and process a full refund for it if you chose to do so.  
  
  You later contacted us and requested return labels for the
  boxes. The labels were issued and when the product returns, a full refund will
  be provided.
  We once again apologize for any inconvenience and
  miscommunication on our part. As conspicuously stated in our print catalogs as
  well as our terms of business on our, errors in description, photography,
  pricing, or typographical errors are subject to correction. The description has since been corrected. 

  Customer Answer

  Date: 03/15/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising get item in the mail and it’s just a 12x12 piece oh and by reg way they changed the price in picture now that I caught them in a lie. They sold me this item for over $40 bucks, heat shield for cold air intake, I get a 12”x12” piece in, and call and ask where is all the parts and further more this doesn’t match picture at all, the picture is all one piece, spoke to manager she said well if you could read it says 12” x12” piece. I said well if you expect me to turn this into a cold air intake heat shield it would work on my daughters Barbie Jeep. She charges me restocking fee, and for return label. I told her false advertising, she said yeah and so what. This is a country of under paid and don’t give a darn about customers and service.

  

  Business Response

  Date: 02/28/2023

  We found absolutely no credibility to the customers
  complaint.
  
  The customer claims he was mislead due to the photos on the
  web site. We use the exact same photos and pictures as the vendor does on
  their website. This is a 12 x 12 sheet of insulation. One of
  the photos depicts what can be made of it, but the customer had to realize this
  as he ordered a quantity of two.
  
  The recorded call was found, and our representative spoke to the customer in a
  very professional manner explaining the description of the product despite the
  customer’s demeanor.
  
  A return label was issued, and the customer has already been
  refunded in full for the products and tax. The handling fee was also refunded.

  The screen shot the customer included clearly states the description of the product, size and quantity. 

  
  

  Customer Answer

  Date: 03/01/2023

   I am rejecting this response because:
  
  
  Yeah, that how treat your customers, by the way I got all my money now all of a sudden when I filed the complaint. Also I’m an attorney, demeanor not used correctly! Lol. Already turned y’all over to *** as well as misleading, the picture of the item is what you are buying, if it was a 12x12 sheet wouldn’t have ordered, also I bought 2 smarty pants because my Lambo has two filters. Grow up and find a new job, maybe you were just having a bad day. I will pray for you. Case closed.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 14,2022, I purchased a transmission and when it arrived, it was damaged. I contacted Summit Racing and was told they would only send 1 replacement. When the replacement arrived, it was in worse condition than the first one. The second transmission had broken out of the box and had concrete jammed in The input shaft and the transmission no longer spins freely.
  
  The delivery company was FedEx and they provided a damage report before the item was taken off the truck. I was instructed to contact FedEx and file a claim. Upon doing so, they stated the contract between Summit and FedEx prevented me from filing a claim on my own behalf. I was then instructed to contact Summit Racing.
  
  After contacting Summit racing, I was told, I would be cut off and they would NOT be sending a replacement and I needed to send my documentation to an email address Provided by summit.
  
  After providing all of the documentation, sending it to the email address provided, and following up multiple times, no one would respond or offer a resolution.
  
  Since this one part was over $3,000, I grew very frustrated and filed a claim with my credit card company. I have received a call today from a Summit agent stating they will not send the other parts I ordered. Since I ordered the transmission, I have ordered several other parts. So now that I have paid for other parts, they refuse to ship them to me and refuse to sell me additional parts in the future.
  
  I have worked for the department of consumer affairs for sec years and this is a violation of “good faith business practices”. At this point, Summit racing is clearly trying to blackmail me and discriminate against me.
  
  I would like the BBB to step in and rectify this situation before I have to contact my ARAG (CA state appointed legal counsel).
  
  I expect something will be done in a timely manner.
  
  Order Number:
  8272449
  Order Date:
  December 14, 2022
  Shipping Address:
  **** *****
  **** ******** ***
  ********, ** **********

  

  Business Response

  Date: 02/28/2023

  We have attempted numerous times to contact the customer by phone at the number provided in his complaint, but he does not respond. We have attempted to contact him in the morning, afternoons and in the evening to discuss the matter and attempt to come to an amicable resolution.

  If there is a better phone number in which to contact him and a specific time of day, we are more than willing to reach out to discuss the matter further. 

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a clutch off their website. The website said 5 in stock and expected to ship out today. I also paid extra for expedited shipping. After my purchase was completed I received a confirmation email saying my clutch was back ordered and not going to ship for 2 weeks. I double checked their website which said 4 left in stock. I called customer service about this and was told it’s in stock in a different warehouse and therefore won’t ship out for sometime. The only reason I purchased and paid for expedited shipping is cause it was supposedly in stock.

  

  Business Response

  Date: 02/23/2023

  We have been in contact with Mr. ****** concerning his order and apologized for any miscommunication regarding the product availability for his part in question. The overall stock feed check displays product availability for domestic customers from all four of our warehouse locations in the United States. We only ship orders to ****** from our **** location and the product was not in stock in that location. We had one shipped into the location and it is being shipped to an alternate address that the customer provided to us. 

  Once again we apologize for any inconvenience this may have caused you. We appreciate your business and look forward to serving you again in the future. 

  Customer Answer

  Date: 02/23/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 01/13/2022
  Amount paid: $1426.26
  This business was supposed to provide me with a custom built camshaft kit for an engine I was building, they keep pushing my date further out over and over with no resolution, I feel I am being taken advantage of. Customer #********, #: *******, no tracking#

  

  Business Response

  Date: 02/16/2023

  Good Afternoon Mr. *****,
  
  Thank you for bringing this matter to our attention and
  affording us the opportunity to respond to your letter. Feedback from our
  customers plays a very important role in our company’s mission.
  
  Summit Racing Equipment carries the most comprehensive line
  of products in the after-market industry. While we strive to have the most
  popular items in stock and on our shelves, occasionally an item will have to be
  back ordered. This may be a result of an item being a special order, or as
  simple as the manufacturer experiencing difficulties in supplying us with the
  part in a timely manner. This may be due in part to delays in manufacturing or
  the possible need of parts necessary to build the items.
  
  We order directly from the manufacturers themselves, which
  under normal circumstances translates to a very fast response time. In some
  cases, unfortunately the delay can be longer. In this case, the manufacturer,
  **** **** did not have a cam core available for this particular engine
  application. We conducted a conference call with them on Friday and shared our
  frustration that one of our customers had been waiting for so long. We asked if
  they could seek an alternative supplier of a cam core in order to resolve the
  matter. They informed us on Monday that the were able to obtain one and would
  immediately get it ground and shipped with the rest of your kit this week.
  
  I am pleased to inform you that I just received confirmation
  that your kit did indeed ship directly from them to you. Below is a link with
  the tracking information. It currently shows it should be delivered tomorrow.
  
  We apologize for any inconvenience these delays may have
  caused you. We look forward to continuing to provide you with all your high
  performance and replacement part needs. 
  
  ************************************************************************************************************************

  Customer Answer

  Date: 02/20/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have received the part and find that this resolution is satisfactory to me, and thank you BBB for your amazing  services

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to buy a tool from Summit Racing and have bought many times before they have always shipped to my home no issues! On January 6 2023 I went to sight bought a tool almost $200 clicked pay pal like always was sent to an address I never used or heard of Summit claims it’s pay pals fault pay pal says it Summits fault no one cares I’m out the money

  

  Business Response

  Date: 01/26/2023

  We have spoke with the customer and provided him with the attached image we received from Paypal for the transaction in question. While we are very sorry that Mr. ***** is having difficulties with his order, we received the order via Paypal and shipped to the verified address on the screen. Paypal shows this to be a verified address by the consumer and according to their seller protection policy, the dispute in question should be with Paypal. 

  When we spoke with Mr. ***** he stated that he filed a complaint against both us and Paypal. The document also shows he currently has an open dispute with them on the transaction in question. No address or order modifications were made on our end other than a price match refund of $13.50 when he placed the order and prior to shipping. 

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased exhaust kit from Summit Racing website on 11/ 22. ( A Christmas gift for our son, who would be coming from out of state to visit for Christmas.)
  My Credit card was charged 621.00 same day order was placed. We also called Summit Racing to confirm the order, and be sure we would have the gift delivered on time - we spoke to
  Sales rep who confirmed the ship date as advertised on the website (ship date Dec 16 and would recieve Dec 20th.) Order in the next 2 hours to have before date) (deceitful hook) We Never received the purchased items. We called to have a tracer put on it. We finally called back a day later after no return calls. It was on back order and we wouldn't get it for 5 months (even though the website now said order now to recieve by Jan 16th. . I called 6 times Dec 20th and was either left on hold, or transferred to a recording
  or disconected. I asked to talk to a manager. None were available. I told them to cancel the order and have a manager call me to refund my credit card . They had my funds for 30 days already. I was left on hold. I called again and was left on hold for 25 min by a female in customer service, who was extremely rude, I finally hung up.
  Truth in Advertising Consumer Law states that false, misleading, or deception practices is illegal when selling merchandise on website, ads, . False Advertising of expected ship dates (order now to recieve by " this date) violates Consumer Protection Act.
  We were never told it was a special order, nor "back order". This was pure deceptive practices. I asked for a credit to my card and didn't get one-I was told we would get a call back from a manager, (everyone was on the phone) I never got a call back from a manager or anyone. We were promised verbally abd stated in wroting that we would recieve the item before Xmas.
  Worst treatmeant ever. "It was a drop ship"
  They take your money and forget you.

  

  Business Response

  Date: 01/09/2023

  We have attempted to contact Mr. Nelson numerous times via phone and email regarding the matter. To date he has yet to respond to any of our correspondences. He conducted a chargeback and was refunded in full.