Reviews
This profile includes reviews for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromMichael S
Date: 03/08/2023
5 starsMichael S
Date: 03/08/2023
Summit Racing has been great to me. From in-store purchases, mail orders, to me calling and asking how to properly set timing and having customer service explain it to me. I really appreciate summit racing. You all rock. You have made me and my family customers for life, & generations to come.
Summit Racing Equipment
Date: 03/09/2023
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We appreciate the kind words and we are always happy to assist in any way we can.Review fromBarry M
Date: 03/03/2023
5 starsBarry M
Date: 03/03/2023
I have done business with Summit for years. Any issue has always been resolved quickly and amicably. Summit's CSRs are top notch and they have always exceeded my expectations.Summit Racing Equipment
Date: 03/07/2023
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We appreciate the kind words and we are always happy to assist in any way we can.Review fromCarlos E
Date: 02/28/2023
1 starpriced match a suspension system from an A+ better business bureau Websight applied for their credit card to make purchase waited till card arrived approx. a 7 to *************************************************************************************************************** my account with the price match ....when asked why they would not honor it they claimed web sight was basically a fake Websight even though its rated A plus by the BBB...their add says price match guaranteed and all stipulations by summit were met ...was not a fake Websight ...shows item in stock ..item is NOT clearance or back order was not closeout or wholesale warehouse and was not pricematching an already price matched item... seems they only price match when it benefits themReview fromStephanie W
Date: 02/19/2023
5 starsStephanie W
Date: 02/19/2023
They have excellent customer service (hint: the key is being nice to them) I placed an order on a Wednesday and paid for 2-day shipping in order to receive it on Friday. Something went wrong and my order didn't actually go through until Thursday morning. I called, hoping to take off the 2-day shipping and use the free shipping option since it would no longer get to me on Friday. Instead, they upgraded my order to next day air shipping for free. I got shipment notification Thursday afternoon and received my package Friday morning. I was very surprised that they upgraded my shipping for free and I am very grateful that I received my order in time. Thank you Summit!Summit Racing Equipment
Date: 02/20/2023
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We appreciate the kind words and are glad that we were able to assist you and still get your order to you on Friday.Review fromGerald T
Date: 02/05/2023
1 starGerald T
Date: 02/05/2023
I have been a good customer to Summit Racing over the years. I will no longer order items due to the recent order that has been delayed in shipment four times. September 2022 to now May 2023. The customer service says it is the manufacturer delaying it, but I have to question why Summit is not working on the order to get it to me. I received part of my order last year in September and paid the shipping. The balance of the order shipping cost is now Summit's responsibility. I believe Summit would prefer I cancel the order????
Summit has the part listed as it can ship tomorrow if I ordered it?
Summit management needs to get involved and resolve the issue.Summit Racing Equipment
Date: 02/07/2023
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. Our records show that the your order was placed on 8-8-22 via our website and this was the only order that you have placed with us. The items that you ordered are listed as being dropshipped directly from the manufacturer and this information was displayed on our website. The estimated delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the manufacturer. These are estimated arrival dates as stated on our website. Unfortunately we have no control over how quickly a supplier can manufacturer and ship an item. You spoke with our service staff regarding this on 2-5-23 and this was explained at that time as well. In the event a supplier cannot supply a backordered part prior to the date in question, the date will then be moved accordingly. Our records show that we did update the arrival date on your order as we were notified of changes by the supplier. Currently as of 2-5-23, the manufacturer estimates your backordered item, ************ to ship out on 5-6-23. We apologize for any inconvenience this delay may have caused to you or your recent projectReview fromTJ O
Date: 01/17/2023
5 starsI had ordered Moog Wheel Hubs from summit and they both failed very quickly and one almost caused me to wreck. ***** was very kind and understood the issue and she helped me out and was able to get me a refund. 10/10 customer service!Review fromJames J
Date: 01/14/2023
1 starJames J
Date: 01/14/2023
Here is how stupid summit racing is, i had a dispute with them over a returned part, but instead of the customer always being right, ********************** chose to blackball me, and won't sell me anything! By doing this jeggs now gets all my business, and i have just built 2 motors. I also tell everybody the story every chance i get, so by treating me this way , summit lost all my money , all my family's money, and every other potential person that the story spread to from all the car shows and all the other people i talk to, Maybe it's me but it doesn't seem like very smart way to do business, and at the least we know that summit racing does not care at all about its customers, even if they lose thousands of dollars in business, over a 300 dollar dispute, where they got a brand new part back that they could easily resell, Well good luck summit ,hope you don't go bankrupt.Summit Racing Equipment
Date: 01/17/2023
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that back in May of 2019 you returned a used (not new) carburetor back to us that was a tuning/setup issue and not a warranty issue. You then filed a chargeback against us on it. We did make several offers to you in attempt to resolve the situation, to which you declined all of them. At that point we made the determination that we could no longer meet your expectations of a high performance automotive parts supplier and we discontinued business with you.Review fromR. W.
Date: 11/04/2022
1 starR. W.
Date: 11/04/2022
Waited 2 months nothing unreal I won't call them again it uck it was a good place not nowSummit Racing Equipment
Date: 11/07/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show your order ******* was placed on 9-28-22 via our website for part number MAH-FS1193VE and that item is shipped directly from the manufacturer to you. The delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates, as stated on our website that you used to place your order. If any supplier cannot supply a backordered part prior to the date in question the date will then be moved accordingly. We apologize for any inconvenience this delay may have caused to you or your recent project.R. W.
Date: 11/07/2022
They said a month not 3Review fromharry c
Date: 10/28/2022
1 starharry c
Date: 10/28/2022
I paid for 2 products for a total of **** and they were suppose to ship 2 days earlier then I receive a message that I need to verify payment. That they ALREADY HAVE! I canceled my order and will NEVER use them again and I will advise any of my customers and friends to stay FAR AWAY!Summit Racing Equipment
Date: 10/31/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issue you may have had attempting to place an order with us. Our records show you placed order ******* with us on 10-27-22. Since this was the first order you ever placed with us, and you had no prior account history, this order was placed on a verifications hold. We did attempt to reach you in order to verify the order. Our verifications department exists to protect both our interests, and also the interests of our customers. Our record show you requested the order be cancelled on 10-28-22 via our website, which was done. We have since refunded you in full. It may take a few business days for the fund to post back to your account depending on how quickly the bank or financial institution process the refund on their end. We apologize for any inconvenience.harry c
Date: 11/02/2022
I have placed many orders with this company previously! Also here it is 11/2/2022 and I received the FIRST notification from them stating I have a refund of **** coming. Not the other 800 plus dollars??Summit Racing Equipment
Date: 11/02/2022
Thank you for the additional feedback. Our records show this is the only order placed with us under your customer number of ********. You can verify this when logged in to your account on our website as well. We apologize for any possible confusion as to the payment on this order, or your refunds. All refunds are processed back to the original method of payment. Since you used two different credit cards to pay for your order, (one for the amount of $1700, and one for the amount of $890.36) these are processed as two separate refunds to the respective accounts. As mentioned, it may take a few business days for the funds to post back to your accounts depending on how quickly your bank or financial institution processes the refund on their end. We apologize for any inconvenience.harry c
Date: 11/08/2022
I received the **** on one card 11/3/22 and STILL NOTHING with the other ****** and my financial institution has not received any information regarding this..... This is bad business!Summit Racing Equipment
Date: 11/09/2022
Thank you for the additional feedback. We apologize for any issues you may have had with the refund process. As mentioned, the refund was processed on our end, but it does require an authorization just as a charge does. We did receive the authorization for the $890.36 and it should be posting any day to your account. We apologize for any inconvenience.Review fromJ. L.
Date: 10/17/2022
1 starJ. L.
Date: 10/17/2022
Ok let's hear Summit explain this one away..April 4, 2021, I placed an order for multiple items for my 68 Camaro. One of those items was OER K352 a convertible power top frame. They advised it will be shipped from manufacturer which I expected. So, during my wait I get shipping updates from time to time, and weeks go by, months go by with new dates and I patiently wait because I'm not at the point of installing this yet and I ordered it early so I would have it when I was ready. Well crunch time is near and I still had not received the order and I get excuse after excuse after excuse. After this I still can't believe I waited, but they had me believing I would receive the product. Now keep in mind my last Summit email announcement was a shipping date Oct 14, 2022. I decided I was going to personally call OER and find out the status on the top frames. Low and behold OER tells me these " HAVE BEEN DISCONTINUED BACK IN MARCH OF 2022" so Summit has been sitting on my money for over year and a half and they were continuing to tell me that it was coming by sending emails out saying, "shipping out by" whatever date they decide to put into the system". So today is Oct 17th 2022, and I am now processing for a refund let's see how long it takes me to get my refund back to bad its without interest. Goodbye Summit you once were a very good company.Summit Racing Equipment
Date: 10/20/2022
Feedback from our customers plays a very important role in our companys mission. We apologize for any issue you may have had ordering the convertible top frame. We have been in communication with the customer and reviewed the matter. We provided details regarding the back ordered dropship item, the breakdown in communication, and we have reviewed the matter with the vendor as well. We have processed a full refund and come to an amicable resolution for all parties involved.J. L.
Date: 10/21/2022
I agree with the comments provided by the Summit staff, and they have provided me a satisfactory explanation on the chain of events that happened with my order. I feel this review of the manufacture purchasing procedures by Summit may help others in the future not have to experience situations like mine. I am willing to give Summit the chance to earn my business again and hopefully we can move forward with the exceptional service they once provided.
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