Complaints

This profile includes complaints for Tuffy Corporate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tuffy Corporate

  7071 W Central Ave Ste C Toledo, OH 43617-2700

• 

  Tuffy Corporate

  16750 US Highway 441 Mount Dora, FL 32757-2230

• 

  Tuffy Corporate

  7445 Vanderbilt Beach Rd Naples, FL 34119-1407

• 

  Tuffy Corporate

  18440 Wright St Omaha, NE 68130-2889

• 

  Tuffy Tire & Auto Service

  1430 Palm Coast Pkwy NW Ste 1 Palm Coast, FL 32137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for oil change service at tuffys 4870 s 137th street and received this service on saturday march 15th. I got the vehicle back after they did the oil change and the inspection and my stereo screen did not work. I called and spoke to the location and a woman who stated she completed my oil change told me it was working when she turned the car on. I do not know what they possibly did during the inspection but the screen is currently not working. I am taking this to my dealership to have them inspect but I am not paying for this to be done. Tuffys did something to my stereo and they need to cover this cost.

  Business Response

  Date: 03/25/2025

  We did the oil change on this vehicle and everything worked as it should when the customer left. The customer called aproximately 30 minutes later stating that her stereo screen stopped working, she stated the stereo still worked but not the screen. My tech asked her to bring the vehicle in and we would take a look at it, the customer declined stating she was to far away and that she was taking it to the dealership. I then sploke with the customer and she stated that the dealership told her that something shorted out causing the stereo face to stop working and that it was covered under her warranty. She then said that she had a $200 deductable and wanted us to reimburse her that amount. It is unfortunate that this happened to her vehicle but nothing done during her oil change would have caused this and we will not be reimbursing this customer for her deductable.

  Customer Answer

  Date: 03/25/2025

  
  Complaint: ********
  
  I am rejecting this response because: my stereo worked just fine before I took it to this shop. I don't care what they said they did or didn't do...they looked at the air filters and other items in their inspection so who really knows what happened. I am not going to take this answer and accept this. I will not stop filing complaints until they take responsibility for their actions. The stereo just didn't go out for no reason and they were the last one to touch my car.
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 03/28/2025

   Again we did nothing wrong with this service. The radio was working when she left, not only did the technician state this but so did the customer. I do not know what happend to it but i  can assure you that it did not have anything to do with our service. 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to NEW Tuffy Monroe st location oil ************* rotation. When I drove it home it had a vibration it didnt have before. When I took it back the technician called me and asked if I knew I had 2 lug nuts missing? Told him youre the only one that touched my truck. He said he broke off multiple wheel studs removing the lug nuts and my truck is now unsafe to drive and they cannot let me leave with it in its current condition. He agreed to pay for what he broke. They didnt have my truck ready until closing. When I arrived the manger told me I had to pay. When I objected. The Tuffy manager named ****** looked over to the technician and said, See, I knew we should have called him back! I asked where the owner was. Oh, he just left? That seems convenient. Problem customer and he leaves! Needing to get home and get to work in the morning I was forced to pay. Driving home the vibration was WAY WORSE! I took it to 2 other shops for repairs to document the damages. My Conversation with ***** ****** at customer ********************************************* corp office in November stating the ******************** would get involved. Jan 21st Erikas email asked if franchise owner or manger from the shop on ********** contacted me yet.? I replied that they have not. ***** Replied to me that day Jan 21st I will send another email to the corporate district manager. After further emails ***** responded on Jan 29th We have no control over when the franchise owner contacts a client to resolve an issue. BBB 2 weeks since my last email simply requesting for the name and contact info of the ******************** and the owner. Customer ********************** has stopped replying. I have the email chain. I was simply requesting to be paid for the damages totaling $474 that I have documentation for. Now I also want an apology email to warn the community of these businesses practices and most importantly. Somebody could become seriously injured or killed! I dont want that to happen to anyone!

  Business Response

  Date: 02/24/2025

  Good afternoon,

  We would need an exact address of the Tuffy Tire & Auto Service locations, as we have multiple shops in the ****** area. Also, a copy of the invoice showing the repairs that were completed on the customers vehicle. 

  Thank you, 

  ***** ******
  Office Administrator
  ***************************************************************
  Tuffy Corporate
  *******************************
  ****************
  Office: ************

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22898746
  
  I am rejecting this response because:
  
  Tuffy request for additional documentation and I am providing the  attached documents. Two from Bell Tire, one from Garys Automotive and one from Tuffy. 
  
  
  Tuffy on ********************************************************** didnt even check the tire pressure after I took it back and they had it until closing for the second time.  It doesnt show on the Tuffy receipt, but the Manager ****** and the technician both said that they balanced the tires.   When I questioned them about it they admitted well just the front.  Its seems they did the same when it came to my lug nuts and wheel studs. Just some in the front tires.  Note front wheel balancing is not on the Tuffy receipt and they added 2 ******** changes on that receipt that I dont want. 
  
  See notes from both Garys Automotive and two sheets from Bell Tire.  Both shops state that it didnt look like it was done correctly.  How do you balance tires and  have the tire pressure all in the low 20s?  Neither ****** the manager at Tuffy nor the technician could explain to me how they knew if a lug nut was bad. They told me I could not leave with my truck in that shape because it was unsafe.  How did they know that 8 of my wheel studs were bad and that 12 lug nuts were bad?  I would think that if a lug nut is stripped that the wheel stud is probably compromised as well.  How did they determine this? They couldnt explain that to me when I picked it up.  Why 8 wheel studs and 12 lug nuts? The math doesnt even make sense.  Why not 12 and 12 ? Or replace all 24 for safety sake?  
  
  I just want my $474.86 to cover my losses and end this because I have absolutely ZERO intentions on forgetting about this the way I have been treated.  I feel that I am being professional and more than fair.  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/12/2025

   

  This complaint has been forwarded to the franchise owner at the Tuffy Tire & Auto Service on ************* ******, **. The franchise owner is not in agreement with the customer's request for a refund. 

  With true appreciation,
  ***** ******
  Office Administrator
  ***************************************************************
  Tuffy Corporate
  *******************************
  ****************

  Office: ************

   

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get spark plugs and ignition coil replaced. When tech was done he asked has there always been a vibration and engine light flashing I said yes that's why it is here. Had 3 prior diagnostics done. We went for a ride and it was driving the exact same. He said it only had 3 cylinders and that he would get rid of car. ****** told me to come back on Monday because the other scanner is locked up to see what is going on. I then took to the dealership who told me the parts they put on weren't working at all. I asked ****** about the warranty first and was told will have to ask the owner. After I confirmed that there was no change in vehicle I requested a refund for at least the labor and cylinder. ***** called me back saying they wouldn't do anything because I refused diagnostic which wasn't true. Wasn't offered and was told the tool was locked up and not available. Terrible customer service

  Business Response

  Date: 12/26/2024

  Good afternoon, 

  We need to know the location of the shop that the customer took vehicle to have serviced, to determine if it is a franchise shop or a company store shop. 

  Thank you, 

  ***** ******

  ****** ***************

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the date I had service for air conditioning in my car was on 08/05/2024. the air conditioner worked intermittent. I was told that the service was guaranteed . I was charged $440.83 for this service, however they could not repair it and was told to take it to the dealership.
  my vehicle would not start so they jumped it and told me I needed a new battery.
  So I tool it to the dealership and I replaced the battery.
  turnes out that the battery was the problem all along. I asked for a refund and was denied.
  I feel this was a scam from the start to charge me a large sum for repairs that I did not need.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the engine in my vehicle replaced at Tuffy in ******, ****, on Airport Highway at a cost of $7,975.09. This year, I returned to the shop due to continued issues with the vehicle. They kept my car for approximately six weeks, during which I incurred $1,200 in rental vehicle expenses.Throughout this time, communication from Tuffy was inconsistent; I had to reach out for updates each time. I later learned, through a recorded call, that my car was being worked on alongside several other vehicles of the same model, leading to a mix-up with the engine I received. This error not only resulted in my vehicle not receiving the proper repair but also voided any warranty associated with the engine replacement.Despite my efforts to resolve this, I have received no satisfactory solution. I am now left with a vehicle for which I paid nearly $8,000 for an engine replacement that was never correctly completed or warranted as promised. I am requesting a full investigation into this matter and a resolution that reflects the value of the services I paid for.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went after work Saturday 10/26/24 To get an alignment done on my jeep took them about 35 to ******************************************************************************* so I tried taking it home got right on the interstate It instantly had a death wobble. My whole front end was wobbling like crazy. I called them up instantly. They told me to bring it back so I went home after stopping three or four times because of the shaking grabbed gas grabbed my woman took it back. They said they would fix the problem. They redid it test drove it again. The *** said he had it 80 mph and there was no wobble. He lied to my face not sure what they did to my vehicle but its up to me to fix it, they had a very bad attitude (manager) in his worker lied straight to my face also drove my car like it was a race car when they test drove it. My car is pretty loud so you can hear it. I dont know if it was because it was a pretty nice car. They thought they could damage something and need to come back. I dont shop in the first place. I just needed a wheel alignment and now Im $400 deep into buying parts of this place. I am very frustrated. Use my car just to go to work and I cant even use the highway no more. I have to use side roads to get to work until my car is fixed. Thanks to the shop. You need to put these people out of business asap No telling who else they lied to and ****** up their s***

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the service I received regarding a tire I purchased. I am also addressing the verbally abusive behavior of your employee, ******.
  On June 25, 2024, I purchased a tire from Tuffy. Within two weeks, I began experiencing problems with the tire. It would not hold air and made unusual noises while driving. I notified Tuffy of these problems on July 9, 2024. Upon inspection, Tuffy claimed there was no noticeable issue but instructed me to maintain the air in the tire before sending me on my way. Despite following this advice, the same issues persisted.
  I decided to seek a refund under the 12-month warranty provided at the time of purchase. Meanwhile, I purchased a replacement tire elsewhere. This process took approximately two months due to research and shipping times.
  On August 28, 2024, I had the new tire installed and returned the defective tire to Tuffy on August 29, 2024, to request a refund. I was met with rude, disrespectful, and aggressive behavior from ******. ****** stated that I could not get a refund because the tire was not on the car or a rim. I asked how I could return the tire if it were on the car or rim, but he aggressively reiterated that I would not receive a refund.
  When I inquired about the 12-month warranty and mentioned seeking legal advice, he became even more hostile.
  ****** became enraged, raising his voice and instructing us to leave the premises immediately and never come back, also threatening to have us escorted off the property. His behavior was completely unprofessional, verbally abusive, and intimidating. Both my mother and I were left feeling distressed, and shaken.
  For over five years, we have been loyal customers of Tuffy, always paying promptly and in full. To be treated in this manner is deeply disappointing and unacceptable. I’m requesting a full refund for the defective tire, as well as appropriate action to be taken regarding ******’s appalling behavior.
  
  ***** & ****** *******

  Business Response

  Date: 09/24/2024

  Ms. ******* came in with a bad tire, which had blown out.  We advised Ms ******* that she needed 4 tires due to the age, wear, and condition of her tires. She opted to only buy 1. The tire was installed and the DOT number registered with the government. 
  
  
  Several weeks later she came in complaining that we had sold her a used tire. She claimed that the tire had failed.  We told her that she has warranty on the tire and assured her it was a brand new tire. We showed her the DOT registration indicating it was new at the time of installation.  We asked her to let us see the tire she claimed had failed, and she responded "I don't have to show you that!", and then she demanded her money back.  We explained that we have to see the tire and send it to the manufacturer to determine why it failed.  She again said she did not have to do that.  She said she already had the tire replaced somewhere else.  We asked her why she did that when she had warranty through us, and it's even a Nationwide warranty if she happened to not be in town.  All she had to do was call the 1-800 number or bring the tire to us. She continued to claim that the tire was used, the tire was bad, and she wanted her money back.  We told her that without having the tire back we could do nothing for her. We explained that if she bought a toaster at Target and it was defective they would require her to bring the toaster back to get her money back. We have the same requirement: we need the tire back in order to issue a refund or warranty. If Ms. ******* would like to stop by with the failed tire, we will be happy to work with her. Also, I can not comment regarding her assessment of ******'s attitude. I was not there and that is a subjective matter. 
  
  

  Customer Answer

  Date: 10/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Tuffy Tire & Auto Service
  6574 E Riverside Blvd
  Loves Park, IL 61111
  Dear Tuffy Management,

  
  Thank you for your response. However, I am deeply disappointed by the misrepresentation of the situation in your letter, especially coming from someone who acknowledges that they “were not there” I feel compelled to clarify the events to ensure transparency in our communication.

  
  First and foremost, I never claimed that the tire sold to me was used. My complaint was that the tire was defective, not holding air, and causing unusual noises while driving shortly after installation. I promptly returned to your location on July 9, 2024, to report these issues. Your team inspected the tire and found "no noticeable issue" but advised me to maintain air pressure, despite the tire continuing to malfunction.

  
  Regarding your claim that I refused to return the tire, this is entirely untrue. On August 29, 2024, I brought the defective tire to your location and requested a refund under the 12-month warranty. It was at this point that ****** refused to process my refund request, claiming that the tire was not eligible because it wasn’t mounted on the vehicle or rim. This was contradictory and confusing, especially since the tire was defective, and I had already purchased a replacement tire elsewhere after the prolonged difficulties.

  
  Furthermore, ******’s conduct was not just unhelpful but verbally abusive and intimidating. The issue at hand goes beyond a simple product return; it extends to the appalling treatment I received from your employee, which you failed to acknowledge appropriately in your response.

  
  As a loyal customer of Tuffy for over five years, I am appalled by the disrespectful, aggressive behavior I encountered and the subsequent dismissal of my concerns. I expect that your company, which has built its reputation on customer service, will take these matters seriously and address both the refund for the defective tire and the employee's unacceptable conduct.

  
  I would appreciate it if we could resolve this matter promptly. I am once again requesting a refund for the defective tire, which is still under warranty, as well as a formal acknowledgment of the poor treatment I received from ****** during my visit.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed an engine replacement in my 2009 Lexus. Tuffy Tire & Auto located at ***** ** **** **. **********, ** *****. **** quoted $6500. Almost $9000 later I get my car back and they put dog excrement (not solid) on the side and under my drivers seat. I have proof (as it is still there) and can take pictures also. I am contacting the police tomorrow.

  Business Response

  Date: 08/12/2024

  Good afternoon,

  The complaint has been sent to the franchise owner and district
  manager for review. Typically, it takes 1-2 business days for management to
  respond to inquiries.

  With true appreciation,
  ***** ******
  Office Administrator
  ***************
  Tuffy Corporate
  7071 W. Central Avenue, Suite C
  Toledo, OH 43617
  Office: ************

   

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Tuffy's in Oswego IL to have various maintenance done to my car including replacing the fuel sensors on May 3, 2023. For a couple of months I notice that the check engine light appears until my gas is low. I took it to Infiniti who mentioned that there could be probably with the fuel sensors. I went up to the shop to speak with Stacey, the Manager, who stated that they would replace the sensors but the items are on back order. I reached out to her several weeks later and Stacey mentioned that she did not know when the items would be in but she would contact me once the items are in. Several months later, I had another diagnostic done at Infiniti which indicated that something is wrong with the fuel sensor. I reached out via email and was told that Stacey was no longer with the company and the new manager did not have a record of this issue. I was contacted in January and was told that someone would contact corporate about this matter. Unfortunately I'm still waiting on feedback. This matter needs to be resolved asap.

  Business Response

  Date: 04/17/2024

  I can tell you that I spoke to **************** on 4/10/2024.
  
  I apologized for this experience and let her know that there were some management changes. I advised her that we would source the part,
  
  and I would follow up with her on 4/11/2024 once I have more information about the part needed and up to set her appointment to have the part replaced. 

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled elderly woman. I brought my car into Tuffy and told them specifically that the reason I was bringing my car is because it is shaking and hesitating when stopping. They looked at it and told me decisively that it was the motor mounts. I reiterated that it is the motor mounts? He confirmed with certainty that that was the problem and once replaced the issue would be fixed. I agreed to the repair. They called once finished, I went to pick up my car and as soon as I started and back up to drive away the same issue in which I brought the car in for was still present and car sounded very loud, never did before. I went back into establishment and informed them problem isn’t fixed and did they not test?? They had a mechanic ride with me who observed same issue and they requested car be left again to be fixed. Car was never fixed. Manager, **** said he would specifically be the person to look and car and have the issue fixed. Later once I finally reached him he said he looked at it and doesn’t know the issue. He stated it might be coil but I will need to keep driving the car “until it gets really bad” before he will be able to tell. I have drove hours between going back and forth, been given the run around, treated with no courtesy nor are they taking responsibility for fixing something that did not resolve the issue for which I brought the car in for. I brought my car in for a specific reason and requested that issue be fixed, nothing else. They clearly misdiagnosed the problem and now I have to take my car somewhere else to actually be fixed and have no money for it because they have robbed me and basically said oh well, your problem. I have called several other establishments who have said they will be able to diagnose and fix for sure. My car may have many things wrong with it or not but I brought it in to Tuffy to have a specific issue fixed and nothing else. They did not fix what I brought the car in for but took 1537.00 from me.

  Business Response

  Date: 03/05/2024

  Hi ****,  Here is the response. You may need to correct the value of the spark plugs and any facts I missed.  Then copy and paste it into the BBB site.  Let me know if you want me to proofread it before you send it.
  
  
  Tallahassee Tuffy Response:
  
  ***** ****** is the customer who brought the vehicle in. ******* ********* we believe is the daughter.  The vehicle is a 21-year-old car with 122,000 miles with multiple service issues. When we diagnosed the vehicle, the motor mounts were diagnosed as not operating as intended, causing a bad vibration. The rubber in the mounts deteriorated from age and oil saturation. When the motor mounts stop functioning as intended, this allows the engine to have excessive movement within the engine compartment and causes drive line vibrations and wear on other driveline components. According to the Motorist Assurance Program, this is a required repair to restore the motor mounts to their original operating conditions.
  
  After the repair, ***** returned and stated that she still is experiencing a vibration. This was a misfire in the ignition system of the engine. This was not pronounced enough to cause a Check Engine light condition. As a courtesy to her, we installed new spark plugs free of charge, a $389.99 value. There could be additional items that still need to be addressed, however, this is not a case of misdiagnosis. We simply report the worst conditions first and as you resolve the major issues, the smaller issues surface.
  
  We are willing to work with ***** on a resolution, but a refund is not warranted. The vehicle has multiple issues.
  
  Sincerely,
  
  Tuffy Tallahassee

  Customer Answer

  Date: 03/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  This company is a rip off and takes advantage of women and elderly. It does not matter what other issues the car has, I brought car in for one particular issue and THAT issue was NOT fixed! I have since taken my car to two other places who immediately confirmed what I already suggested was the initial problem and they will be providing a diagnostic write up of the problem. Tuffy simply made a “guess” at what was wrong that did not fix the issue then proceeded to call me and tell me car was ready and fixed without even test driving to ensure issue was resolved. I was then told by **** that since they don’t know what is wrong with car I should just “drive it until it’s almost not driving then bring it back.” Two other places have ran appropriate tests and determined EXACTLY what the problem is and didn’t guess costing me unnecessary money! If Tuffy did not have the appropriate testing equipment to make an accurate diagnosis they should have stated that BEFORE MAKING A GUESS and I would have taken it elsewhere as I I should have! Tuffy DID NOT FIX THE ISSUE IN WHICH THE CAR WAS BROUGHT IN FOR and caused much inconvenience and costs that could have been taken care of later at my discretion. Car repair isn’t a guessing game. It your staff aren’t skilled enough to diagnose correctly say that don’t fix whatever you chose too!! The moral of this company is despicable and unprofessional! 

  
  
  Sincerely,
  
  
  
  ******* *********