Complaints

This profile includes complaints for Tuffy Corporate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tuffy Corporate has 20 locations, listed below.

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  Tuffy Corporate

  7071 W Central Ave Ste C Toledo, OH 43617-2700

• 

  Tuffy Corporate

  16750 US Highway 441 Mount Dora, FL 32757-2230

• 

  Tuffy Corporate

  7445 Vanderbilt Beach Rd Naples, FL 34119-1407

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  Tuffy Corporate

  18440 Wright St Omaha, NE 68130-2889

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  Tuffy Tire & Auto Service

  1430 Palm Coast Pkwy NW Ste 1 Palm Coast, FL 32137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last 3 times we have taken our cars in for an oil change, we get a call saying our vehicles are unsafe to drive. They tell me every time someone got in an accident a week before with the same thing that is wrong with what they say is wrong with my car. Last time I was there they mechanic was giving the same spiel to a young girl giving her an estimate for $2800. Lucky the girl called her dad and he told her to leave. Today we go in for a conventional oil change, of course my daughters car is unsafe to drive and needs about $2000 of work. We said no, and he was very pushy. Oil change came to $80 we asked why is was more than the $44, he told us that it was because they used full synthetic. We told him we specifically that we asked not to use synthetic. He said oh ya I wrote that down but they used full synthetic anyway so you can have 50% off next time :/. I would like my money back for the service I did not request. This was an error on their end and they have done the same thing to other customers.

  Business Response

  Date: 11/14/2022

  ****** is no longer with Tuffy Corporate office. You can respond to my email ***************

  To proceed on our side, we would need to know the location where the customer took their vehicle and a copy of the invoice for the oil change. 

  Here is my contact information - 

  ***** ****** - Customer Service Representative / Operations & Training Administrative Assistant

  Email: ***************

  Phone: ************, ext. ****

   

  Customer Answer

  Date: 11/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: She asked for a location, **** ***** *****, *****, ** ***** so this is in response to her message
  
  
  
  Sincerely,
  
  
  
  *** *****

  Business Response

  Date: 11/14/2022

  Good afternoon, 

  The customer has reached out to us via email., and we referred her to ****** ****, as Tuffy Corporate no longer operates the location at ***** ***** ******, *****, **. 

  Thank you, 

  ***** ******

  Customer Service Representative / Operations & Training Administrative Assistant

  Office: ************

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept. of this year, I took my truck to Tuffy Tire and Auto to be checked because it kept wouldn't start. I left my truck because the owner stated that he was going to check it. I went back the following morning and he told me that the truck was ready and aske me how much money I had on me and I told him that i left my card at home. He then told me that The repairs were $300.00. I went home went to the ATM got the $300, came back into the shop and gave him the money. He didn't put the money in the cash register like he normally does, He out it in his pocket. I asked him what did he do and he said something simple. I also asked for a receipt, and he told me he will have it for me later. I have yet to receive that invoice. However, I later found out from several people who hang in that area that my car never moved from the spot it was parked in and one of the mechanics stated that no one ever got around to my truck. So the following two weeks my truck acted up again and I had it towed back to this same shop for the same reason once again. This time he stated it was something else and ended up going into debt with a finance company to get my truck fixed. Now once again my truck is back to not starting again and I called them again and the owner told me to bring it this morning and he will take care of it. However after calling him, he stated yeah I am looking at your truck right now (not knowing that my husband was sitting outside his shop at that time) so I asked him why didn't he look at my truck like he said he would since I was the 2nd person there this morning. I was there before any of his employees arrived. He started getting smart, loud and nasty telling me that if I can't wait, then I need to come and get my truck! I am tired of being nice! That is our only transportation for work and he knows this. And there is a warranty on the parts and service. I am not the only person this guy has s****ed over. Fix my truck or pay off the finance company

  Business Response

  Date: 10/27/2022

  Please confirm what Tuffy store the customer took the vehicle to, type of vehicle, dates the vehicle was serviced, and copies of invoices for the repairs that were made to the vehicle. The Tuffy stores are independently owned and operated; we would take the information provided by the customer and forward to the owner of the shop and the district manager. Please advise.