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Business Profile

Heating and Air Conditioning

Family First Heating and Cooling Repair LLC
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My home warranty referred me to this company. Less than one month ago he came out to fix my air conditioner knowing that someone in this house had COPD. I reached out to him and he read my messages but did not respond. It is 86 degrees in here. I would like him to respond and repair my air conditioner.

    Business Response

    Date: 06/28/2025

    I was sent out by First American Home warranty when i arrived at the  property the unit was low on refrigerant i added refrigerant and explained to the home owner to contact me if they have any problems or issues with the cooling system approximately three and a half weeks later i received a text from someone saying my a/c isn't working no name no address nothing on sunday which is my only day off literally the only time i have to catch up on work orders , cleaning ,laundry ,and spending time with my kiddos as single father im trying to build my company as i am the only worker for my company it gets pretty frustrating sometimes trying to please everybody because i looked at the text i didn't respond right away there was a ****** review done discrediting me and my company and now this  i try to treat every customer i run into like ********************** hinse the business name  i returned yesterday 6/27/25 found that the system was again low on refrigerant as it was super hot in the home the young lady that was there i decided to refill the unit to offer some comfort to the occupants until i return because there's an obvious leak in the system leak searches takes time and my result in home warranty replacing the system as i am super busy and may not be able to do a replacement for at least a couple of weeks upon return i did notice some other things wrong with the system as well i notated and will address after conferring with home warranty . i did again reiterate with the occupant of the home at the time of my visit if at some point the unit does stop cooling to send me a text with a name and address because i see a lot of different people and addresses so i cant just guess whos talking to me   what i have noticed in this field that people don't care about being a single father or the person working for your company they just want to be cool and i get it but is still treat people like family i just think this could've been handled a lot differently instead of tearing a man down 

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