Complaints

This profile includes complaints for KWIK Parking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KWIK Parking

  709 Madison Ave., Ste 205 Toledo, OH 43604-6624

  
• 

  KWIK Parking

  PO Box 1985 Toledo, OH 43603-1985

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday February 28, 2024 I parked at Kwik park across from the courthouse for the convenience rather than to park at the meter at a lesser cost for the convenience. I paid $8.00 with my Business Debit Card for my Business vehicle. I stayed in the parking space to pay before I left. On Monday March 11, 2024 I receive a notice from Kwik park stating I owed $70.00 for a transaction I had already paid and if this was a mistake to contact them immediately. So on Tuesday March 12, 2024 I called and talked to a Jacob. I don't know if this is a scam or what he said he couldn't find the transaction so he could not validate the payment he asked for a screenshot of my bank statement and I told him the bank does not allow such a thing. I gave him the numbers pertaining to the bank transaction which I would have no way of knowing if it wasn't a real transaction. He still could not find it so he refused to cancel the mistake made on his part so I asked him how was a digital transaction not seen on his side when it was seen on my banks side. I parked at Kwik Park as a convenience and was inconvenienced by taking the time to file this complaint, making the call for a paid transaction and with the treat of further damage. I paid $8.00 for a convenience I could have inconvenienced myself with at the metered parking. I am asking for a correction when I could be asking for a refund for all of my time being wasted on this one transaction.

  

  Business Response

  Date: 03/26/2024

  Hello,

   

  Can you provide your ticket number, and a receipt showing payment? We are happy to review and clear the dispute with proof of payment. A screen shot of the bank clearing the transaction will also work. If you choose this method please remove or cover all other information.
  

  Customer Answer

  Date: 03/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As originally stated I cannot give out my Business bank information for a paid ticket I gave Jacob the bank detail that was showing in the bank statement line item. I do not understand what kind of business does not have software for an unattended lot to see that a overpayment has been sent?? 
  
  
  
  Sincerely,
  
  
  
  ******/ ***** *** *****

  

  Business Response

  Date: 05/13/2024

  the violation has been waived.

  Customer Answer

  Date: 05/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******/ ***** *** *****

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about an unjust parking ticket issued to me on November 10 at 10:2v9am. I consistently park in the lot located on the corner of Ontario & Adams Street, where my employer covers the monthly parking. This arrangement has been in place for several years.
  
  To my surprise, I received a message demanding payment for a parking ticket. Upon reviewing the attached photos, I confirmed that it was indeed my car. After disputing the ticket, I was informed the lot was closed in observance of Veterans Day. Subsequently, the company had hired personnel to ticket cars, excluding some of my coworkers who did not receive tickets.
  
  During my discussion with ******* ******, the President of Kwik Park, who returned my call regarding the dispute, he displayed a lack of concern for the fact that we are monthly paying customers. The basis of the dispute was the absence of the small monthly tag visible in my windshield, which had inadvertently fallen below.
  
  I understand that mistakes can occur, and I explained the honest oversight regarding the tag's visibility. However, Mr. ****** insisted on payment for the $20 ticket, displaying inflexibility despite the established, long-term monthly payment arrangement.
  
  This incident appears to be a control issue, asserting power to extract additional revenue beyond the monthly fees already paid. I believe Kwik Park should focus on ticketing individuals who are legitimately not paying rather than penalizing loyal monthly customers.
  
  I urge you to address this matter with Kwik Park, emphasizing the need for fair and equitable treatment of their monthly paying customers. ******* ****** should be reminded of the importance of good customer service and the value of retaining loyal patrons.
  
  Thank you for your attention to this matter, and I trust that the Better Business Bureau will help ensure a resolution that upholds fairness and customer satisfaction.

  

  Business Response

  Date: 11/22/2023

  Hello,

  KWIK Parking facilities are charged parking 24/7, no matter if they are open lots, gates facilities or parking garages. How the lot is operated can change based on anticipated volume. If there is ever a change a sign is clearly displayed at all entrance indicating the change for that business day. The lot or location in questions was not closed for the day as indicated by Ms. ******.

  Daily and monthlies have the ability to park by displaying their credentials or paying using the mobile applications provided. As shown on the back of the printed pass, " This permit MUST be displayed for identification purposes. If driving an alternate car, Transfer this permit to that car, Otherwise the daily charge will be imposed. Permit is valid at assigned lot only and is non transferable.A pass has been attached for reference.
  

  Ms. ****** did dispute the ticket online and then by calling into the office. Ms ****** was given the option to pay the daily rate as referenced on the hang tag, which she refused, and then stated that if the ticket was valid they(we assume the company she works for) would be moving or would stop parking at the location. This was not the only ticket issued on this date as well. We can also share the dispute of one on Ms. ******'s coworkers if needed.
  

  Customer Answer

  Date: 11/22/2023

  
  
  Complaint: ********
  
  i am rejecting the response to the parking ticket I received despite having a valid monthly parking permit. The tag in my car's window momentarily fell, and the attendant failed to notice it. I've consistently used the same car throughout the permit's duration, and I believe this ticket is unjust, especially considering I pay for parking monthly.l

  I find it concerning that on the day my parking permit tag temporarily fell, your company opted not to pay an attendant to manage the booth. Instead, someone was paid to issue tickets without verifying permits. Tags will fall. Maybe you should have monthly patrons register their license plates and this would not be an issue. This inconsistency is unjust, especially when considering the regular payments I make for monthly parking.

  I urge your company to reconsider such actions, especially for loyal customers like myself who consistently contribute through monthly payments. It's crucial to prioritize customer care and ensure that your current patrons are treated fairly and respectfully in all circumstances.

  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 12/01/2023

  Hello,

  KWIK Parking has the ability to make staffing decisions and run facilities attended or unattended at its discretion. Signs are clearly placed at the entrance to indicate the type of operation.

  The protocol by the customer was not followed that is outlined on the back of the monthly hang tag. A protocol or policy that has been unchanged in over ten years. The violation is still valid.

  KWIK Parking Management
  

  Customer Answer

  Date: 12/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/22/23, around 5:30pm, I used the QR code that Kwik Parking has posted on their signs around the parking lot on Summit St to purchase parking in the Summit lot, which I have done successfully on three other occasions prior to this incident. I was charged $15.25. When attempting to park, the attendant said the lot was full. When I asked her what I should do, as I had already paid for parking using the QR code, I expected her to apologize for any misunderstanding and either direct me to a parking lot that wasn't full or give me the number for her manager so I could request a refund. Instead, she berated both myself and my husband. She asked why we would make that choice and that she had absolutely no way to help us. She told us it wasn't her problem and we shouldn't have used the QR code, despite there being no indication on any of the signs that the QR code couldn't be used. When I explained to her that there was no signage to indicate that the QR code couldn't be used to pay for parking, she laughed and said she didn't know what to tell us. It was the most confrontational, rude, and demeaning interaction I have ever had with an employee in my life. Following this interaction, both myself and my husband called and left messages at the number provided at the bottom of our receipt in an attempt to resolve this issue and receive a refund. We called on 7/22/23, 7/24/23, 7/25/23, 8/2/23, and 8/4/23 all during business hours. None of the calls have been returned. I have attached the receipt I received on 7/22/23. I am requesting a refund and that the signs be updated to make it clear that the QR codes are not able to be used to pay for parking. I would also suggest training your employees on appropriate ways to interact with customers.

  

  Business Response

  Date: 08/29/2023

  Hello,

  This is the first I''m hearing of this incident, we do apologize. We can offer a refund of $15.25. Please call at 419-***-**** between 8:00am - 4:00pm. Our office is open daily and rarely if ever goes to voicemail.

  ******* *. ******
  

  Customer Answer

  Date: 08/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******