Complaints

This profile includes complaints for Greater Toledo Urgent Cares, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greater Toledo Urgent Cares, LLC has 5 locations, listed below.

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  Greater Toledo Urgent Cares, LLC

  4405 N Holland Sylvania Rd Ste 101 Toledo, OH 43623-3533

• 

  Greater Toledo Urgent Cares, LLC

  6601 Lewis Ave Temperance, MI 48182-1209

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  Greater Toledo Urgent Cares, LLC

  7224 Dutch Rd Waterville, OH 43566-9831

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  Greater Toledo Urgent Cares, LLC

  3626 S Detroit Ave Toledo, OH 43614-4412

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  Greater Toledo Urgent Cares, LLC

  928 Dixie Hwy Rossford, OH 43460-1333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have visited the Findlay location with both of our children. We would give the physicians and staff a 10/10. We would give the billing a 0/10 as they are incompetent.
  First visit on 10/21 was originally billed incorrectly and we received a $330 bill for STREP throat. We contacted the business office and they stated they had billed the incorrect insurance number and resubmitted. We were then billed $32.43. This was CORRECT. It is the ONLY bill that was done correctly.
  We then returned as we were pleased with the doctors on site. EVERY OTHER VISIT for Strep, Sinus Infection (all minor things) were billed incorrectly. We verified you are a Preferred Provider through Blue Cross Blue Shield and visits are subject to our co-pay. We have paid ALL co-pays yet we are receiving ridiculous bills for 2/21/23 - $525; 1/1/23 - $355; 2/28/23 - $290. We contacted our insurance company and were told YOU ARE BILLING INCORRECTLY. It has been applied to our deductible instead should be covered by our CO-PAY. We have contacted the billing dept multiple times & sent documentation to the headquarters. Now we are being threated of collections due to YOUR negligence in billing correctly. How is it that the first bill for Strep WAS billed correctly and we were billed our co-pay which we paid, and yet other visits for the SAME or less complicated complaint are billed for $290-$525? If I was this bad at my job, I would rightly be fired.
  We will NEVER be back and we have been very vocal in telling others how horrible this has been. Only visit this center if you don't mind having your CONTRACTED insurance benefits be completely ignored even after the insurance company says you are billing wrong. We have filed a fraud claim with Blue Cross Blue Shield as you are nor honoring your Preferred Provider status with BCBS.
  We will just travel an additional 5-10 minutes to Physicians Plus or NWO Urgent Care where our contracted co-pay has ALWAYS been honored andand we have had ZERO billing issues.

  Business Response

  Date: 08/11/2023

  Our billing department is working on solving the issue. We are also trying to communicate solutions with patient's parent

  Thanks

  ***** *******, MD

  Medical director

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16Jun22 I visited Urgent Care. I was met at a service window by a med tech who asked me to fill a form that included reason for visit, which I put "skin tag removal". I was escorted into a room where I was asked why I was in. I told that person "skin tag removal". He told me the doctor would be in soon.
  
  The doctor walked in and, without looking at my body at all, said "we don't actually perform skin tag removal here, that is an elective procedure that must be done by a dermatologist". I asked "how did I get past the window if that is a procedure you do not perform?", and the reply was something to the effect of "the person at the window probably didn't know that".
  
  She asked to see the skin tag, and confirmed that is not something this office does. I asked if I would be charged for this visit, she said NO. I left with no medical service, and no actual paperwork of any kind, as I was told it would be destroyed.
  
  I received an insurance bill. I called Billing and the person agreed that I should not have been billed. I called to verify a refund had been initiated, wasn't. I contacted Billing again.
  
  Billing said I would absolutely not be refunded since the doctor saw me. I tried to explain I was only seen because the person at the front window did not know that the service I needed was not offered. Yes, the doctor literally "saw" me, but I was not, nor was I ever going to be "treated" by the doctor.
  
  I was told that "triage" is not performed at the front desk. If skin tags are not a provided service, that's not triage. There are no decisions being made. The decision was made before I walked in the door since this is not a provided service. Billing further said that "maybe a different doctor could have performed that procedure. Different doctors can do different things". And "What do you care, your insurance paid for all of it anyway, you had no out-of-pocket expense."
  
  I DID have an out-of-pocket expense, and that statement suggests insurance fraud.

  Business Response

  Date: 09/21/2022

  I have spoken with Ms. *******. I have explained to her that having a mole removal has to be done by a dermatologist not urgent care. We did see her and she tried removing the tag herself. We inspected the wound for infection. And she was released and told to see a dermatologist. But her wound was inspected and taken care of by our provider. So, we cannot refund money because our services were rendered. Saying we did not treat her so she can get a refund would be insurance fraud. I hope this clears any confusion with this compliant. I am sorry but we simply cannot do this.

  Customer Answer

  Date: 09/22/2022

  [BBB Transcription via Email]

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  ****
  3:48 PM (* ******* ***)
  ** **
  
  Thank you for your help, ********!  Here is my response, the complaint info is below that, if you need it.
  
  MY RESPONSE:  They say they treated me for possible infection.  My requested service, in writing, was "skin tag removal".  I was not concerned with infection and did not mention anything about possible infection.  If I was concerned about infection, I could have called my own doctor in ******* via our telehealth app and gotten a topical cream or something after a video visit.  Because I was away from home, I went to the urgent care specifically to get the skin tag removed, which requires an in-person visit.  It was unsightly, and I was self conscious for a pool party that weekend.  I was told immediately they do not provide that service, which they themselves have reiterated.  That should have been the end of my visit, but it wasn't.  The doctor asked to see it, so I showed it to her.  I now see that the purpose of that question was to able to bill me.  Again, unethical.  I am now going to have to go further up and report this to their accreditation body (***** *********** ** ***** ******* *****, or both if appropriate).
  
  
  
  Company: ******* ****** ****** ****** ***
  Consumer: ******, ****
  
  This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.
  
  Please click on the link below to access BBB's Online Complaint Management System to read this message.
  

  
  

  
  
  
  
  Sincerely,
  
  
  
  **** ******