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Business Profile

Solar Energy Contractors

Anova Solar Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In oct 3 sales reps came to my door asking about buying solar. I told them I was in talks with lgcy solar but I had to stop it due to having to buy a new AC for my house and wouldn’t be able to afford it. Alex baker(one of the men) told me he works for Lgcy. And could help me out by adding the cost of the AC into my payment for the solar at a lower interest rate. This made me think about it. Alex said he would use anova as a sub and get it to work that way. I said ok. I was rushed thru everything.which is my fault. Anyway after that it took them until December to install the panels. Once installed Alex said we would have to wait for utility company to come out and inspect. I kept asking him about my 10.3k for the AC and he kept saying he will look into it. Well months later supposedly the inspector came out. But the job wasn’t done now and panels aren’t working. So I reach out to Alex to see what’s going on. He said there is supposed to be a second meter for the panels. And that needs to get installed. I was furious by now. Now April and after Alex dodging my calls. I called the office. A few days later the owner called me. And I’m thinking ok finally some help. I asked him how much did the panels cost. He said it was 40k for the panels. So I asked him about my
    Money for the AC. He said well
    That’s not in the contract. So I asked him so what is the 70k I owe for them. He said 40 for panels 20 for my tax rebate which I guess they are allowed to add onto their price. That doesn’t sound right at all. Any way. He could not explain the other 10.3k. I told him well that’s for my AC. He said he would give me 5k. I said no. Either give me the 10.3k or come take ur panels down. Which were still not working. He said no. I have repeated called him and Alex to find some solution to this. Even stating to the owner to just give me my 10.3 and fix the panels. To this day i have not received all call or text from either of them or anyone else from the company.
  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company install solar panels that have failed to produce any energy, meanwhile I have a debt of $60000 for a non working system. I want the debt canceled, panels removed and roof replaced due to the damage of the solar installation.

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