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Business Profile

Car Dealers

John Hinderer Ford
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Walter B

    Date: 07/12/2025

    I am going to skip to the chase here. I purchased a **** f150 xlt on 06/28/25 from John hinderer ford. The process to get to this point was hectic but we wont go there. I was supposed to receive a check for $318 and change for the recent service I had completed at **** Hinderer ***** on my trade-in vehicle. The factory keypad code was not in the vehicle like I was told it was. Since 06/28/25 I have tried reaching out to the manager and the financial manager. They keep telling me they are working on it. Recently, the manager screens his calls and has the receptionist send me to the financial manager who never calls me back, never follows up and never follows through. I spoke to him today about why a $65,000 truck comes with **** keep assistant but doesnt have adaptive cruise control. I asked him how much would adding this cost me. He said he wasnt sure but he would call me back in a few. Well, its now 11:30pm Im guessing he wont be calling me back with answers to any of my concerns. Monday I will be visiting **** Hinderer ***** and will be requesting to speak to whomever took over for ****. I have never been treated so poorly and will never again buy from any **** Hinderer locations. My calls are getting ignored/screened, my voicemails arent getting returned, my money hasnt arrived, my door lock code hasnt been found and I cant get an answer on something as simple as how much something costs. DONT BUY HERE.

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